Management Process and Organization Behavior (MPOB) | Set 2
1. “They are the worst firm I have ever dealt with” is ………components of attitude.
Correct : B. Cognitive component
2. “I will never do business with them again” is ………components of attitude.
Correct : C. Intentional component
3. If a solution to a problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?
Correct : B. Avoidance
4. Which of the following are terminal values?
Correct : B. Excellence and innovation
5. In which of the five stages of group development suggested by Tuckman and Jensen do groups build success in a cohesive and co-operative manner?
Correct : D. Performing
6. Following is not a component of Attitude
Correct : D. Value expressive.
7. The purpose of job enrichment is to
Correct : A. Expand the number of tasks an individual can do
8. One method of bringing a group to agreement is called
Correct : B. Consensus B
9. The groups to which an individual aspires to belong, i.e. the one with which he or she
identifies is called
Correct : C. Reference groups
10. Individual employees can be converted into team player’s through
Correct : B. Training
11. If the followers are able and unwilling, then the leader must use the
Correct : A. Authoritarian style
12. According to situational leadership approach, the style that denotes a high-task and a
low-relationship style is
Correct : D. Telling style
13. One method of bringing a group to agreement is called
Correct : B. Consensus
14. The groups to which an individual aspires to belong, i.e. the one with which he or she identifies is called
Correct : C. Reference groups
15. ERG theory was introduced by_____________.
Correct : A. Clayton Alderfer
16. Which of the following statements best describes a behaviourist approach to learning?
Correct : C. People learn through punishment and reward.
17. People learn and memorize things by contextualizing them in a pattern, or by making associations. Which approach to learning does this best describe?
Correct : C. Gestaltist view of learning
18. Classical conditioning is associated with the work of:
Correct : C. Freud.
19. Which of the following is a concept associated with classical conditioning?
Correct : A. The unconditioned stimulus.
20. In operant conditioning an organism:
Correct : C. receives reinforcement after behaving in the desired way.
21. Social Learning Theory gives prominence to learning that occurs:
Correct : D. all of the above.
22. A person's _______________ comprises internal factors, such as ability, intelligence and personality, and will determine how an individual respond to certain stimuli.
Correct : C. Perceptual set
23. Which of the following will influence an individual's perceptions?
Correct : D. All of the above.
24. What is the relationship between what one perceives and objective reality?
Correct : B. They can be substantially different.
25. Which of the following is not a factor in the individual perceiver?
Correct : D. Location
26. Change management strategies can be
Correct : B. Empirical – Rational
27. The changes which are introduced internally by management in a systematic manner are
Correct : C. Planned Changes
28. _____ reflect a person’s preferences regarding the ends to be achieved
Correct : B. Instrumental values
29. _____ reflect an incompatibility between a person’s two or more attitudes, or between his behaviorism attitudes
Correct : A. Value congruence
30. The importance of change can be all except
Correct : D. It makes organization monotonous.
31. Planned change is all except
Correct : D. Systematic
32. All are the external factors responsible for change except change in
Correct : D. Leadership
33. In business transformation, changes in operational concept include all except
Correct : C. Rules
34. Transformation is reflected in people mind by the way of all except
Correct : D. Employee act
35. Change management can be all expect
Correct : B. Internal & external
36. Unplanned change is all below except
Correct : A. Accidental
37. ________occurs as group members attempt to assess the ground rules that will apply to a task and to group interaction
Correct : A. Forming
38. ___________ is a personality dimension describing someone who is sociable, gregarious, and assertive
Correct : B. Extroversion
39. ___________ is a personality dimension describing someone who is good natured, cooperative, and trusting.
Correct : C. Agreeableness
40. Conflict can arise in the situation of
Correct : C. Coordination
41. If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict? Select correct option
Correct : A. The traditional view
42. Conflict is a state of
Correct : A. Commonness of values and beliefs
43. Which of the following is not an external force of change?
Correct : D. workforce
44. A budget is what type of control?
Correct : D. Financial
45. _____________ focuses on solving conflicts by allowing the desires of the other party
to prevail
Correct : D. Compromise
46. _______________ aims to solve conflict issues by having each party give up some desired outcomes to get other desired outcomes.
Correct : D. Compromise
47. Challenging goals usually lead to__________ performance from individuals and groups
Correct : A. Higher
48. Inputs necessary for the group to operate are____________ inputs
Correct : D. None of the Above
49. The process by which the perception of a person is formulated based on a single favourable or unfavourable trait or impression, where other relevant characteristics of that person are dismissed is called:
Correct : D. The halo effects.
50. What are the three classes of factors that influence perception?
Correct : B. factors in the perceiver, factors in the target and factors in the situation
51. What do we call the process by which individuals organize and interpret their sensory impressions to give meaning to their environment?
Correct : D. perception
52. Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?
Correct : A. the perceivers
53. Following is not a component of Attitude
Correct : D. Value expressive.
54. _____ reflect a person’s preferences regarding the ends to be achieved.
Correct : A. Terminal values
55. _____ reflect an incompatibility between a person’s two or more attitudes, or between his behaviorism attitudes.
Correct : D. Cognitive dissonance
56. ___________ is a personality dimension describing someone who is sociable, gregarious, and assertive.
Correct : B. Extroversion
57. Inputs necessary for the group to operate are____________ inputs.
Correct : B. Work Group
58. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a:
Correct : A. Cross functional team
59. __________ synergy is the force that results when the combined gains from group interaction (as opposed to individuals operating alone) are greater than group process losses.
Correct : A. Positive
60. ________occurs as group members attempt to assess the ground rules that will apply to
a task and to group interaction.
Correct : A. Forming
61. _______________ occurs as energy is channeled toward a task and as norms support
teamwork.
Correct : C. Performing
62. If a solution to a problem is not vital to the functioning of inorganization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?
Correct : B. Avoidance
63. _____________ focuses on solving conflicts by allowing the desires of the other party
to prevail.
Correct : D. Compromise
64. _______________ aims to solve conflict issues by having each party give up some desired outcomes in order to get other desired outcomes.
Correct : D. Compromise
65. ______________ is the adverse reaction people must excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
Correct : B. Stress
66. Types of groups consists
Correct : D. All of these
67. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of:
Correct : A. Weber's ideal type bureaucracy.
68. According to Mintzberg’s management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.
Correct : B. decisional
69. Which one of the following concepts are not associated with Scientific Management?
Correct : B. Unity of Command
70. The systems approach __________________?
Correct : C. Encourages managers to view the organisation both as a whole and as part of a larger environment
71. “Hawthrone experiment” which was a real beginning of applied research in OB was conducted by
Correct : A. Elton Mayo
72. The most significant management skills are
Correct : A. Technical, Human and Conceptual
73. Technical skills are most important for which of the following:
Correct : A. first line managers.
74. According to functional foremanship, the speed boss, Inspector, foreman and gang boss are entrusted with the........................... aspect of work.
Correct : C. Doing
75. Everything which goes to increase the importance of subordinates role is……………….
Correct : A. Decentralization
76. …………..school of thought has developed on the idea that there is no single best method to find solutions to Managerial problems
Correct : C. Contingency
77. …………..is highly suitable for large organizations having large number of managerial personnel at different levels.
Correct : D. All of these
78. Which of the following statements is/are true with reference to principles of management?
Correct : D. All of the above.
79. According to Taylor, “even a small production activity like loading figures of iron into boxes can be scientifically planned and manage This can result in tremendous savings of human energy as well as wastage of time and materials.” Identify the related principle of scientific management.
Correct : B. Science, not rule of thumb
80. According to this principle of scientific management, “Scientific management has for its foundation the firm conviction that true interest of the management and workers are one and the same; the prosperity for the employer cannot exist for a long time unless it is accompanied by prosperity for the employees and vice versa.”
Correct : C. Harmony, not discord
81. What are three interpersonal roles of a manager
Correct : A. Figurehead, Leader, liaison
82. Which of the following is not an importance of controlling function?
Correct : B. It restricts co-ordination in action.
83. Which of the following statements does not highlight the relationship between planning and controlling?
Correct : A. Planning and controlling are separable twins of management.
84. Om Prakash has set up a small business unit for the manufacturing of detergent. In order to market the detergent in the local residential areas, he has appointed a team of ten salesmen. Each salesman is expected to sell at least 200 units of the detergent within a week’s time. Identify the point of importance of controlling being highlighted in the above case.
Correct : C. It helps in improving employee motivation.
85. It is the process of ensuring that events confirm to plans.
Correct : B. Controlling
86. The controlling function is performed by
Correct : D. All of the above
87. Controlling function brings the management cycle back to the
Correct : C. Planning function
88. Deviations are said to be positive in nature when
Correct : B. Actual performance is more than the planned performance
89. Which of the following statements is true with respect to controlling function?
Correct : C. Both (a) and (b)
90. Identify the correct sequence of the steps involved in the controlling process.
Correct : C. Setting performance standards, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, Taking corrective action
91. Which of the following is a technique used for measuring actual performance?
Correct : D. All of the above
92. The comparison of actual performance with the planned performance becomes easier
if the standards are set in
Correct : B. Quantitative terms
93. This concept of Control Management is based on the belief that if you try to control everything, you may end up controlling nothing.
Correct : C. Management by exception
94. When the deviations between the actual performance and the planned performance are within the limits:
Correct : B. No corrective action is required
95. In an artificial plants manufacturing unit, the standard output set for a worker is 50 units per day. Dinesh produces 48 units in one day. In the given case, the value of deviation is
Correct : A. -2
96. The need for the controlling function is felt in
Correct : D. All of the above
97. Which of the following is NOT an important issue relating to goal-setting theory?
Correct : B. Equity among workers
98. Behavior, power, and conflict are central areas of study for .
Correct : A. Sociologist
99. When a bank robber points a gun at a bank employee, his base of power is:
Correct : A. Coercive
100. The managers of a multinational company are located in France, India, Brazil, and the United States. Which decision-making technique seems most reasonable for this organization?