1. The process of monitoring specific project results to determine if they comply with
relevant quality standards is called:
Correct : B. Quality Control
2. What percentage of sales is estimated to be the cost of non-quality?
Correct : B. 12-20%
3. Which of the following statements regarding quality is false?
Correct : B. Future gains in quality will often rely on advanced technology
4. Quality is often influenced by all of the following except:
Correct : C. inspection
5. From the project perspective, quality attributes:
Correct : D. B and C
6. Primary responsibility for quality management in the project rests with the:
Correct : D. project manager
7. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.
Correct : A. 85
8. Quality is one part of the three major parameters of a project. When the quality in
a project exceeds the specifications, that is called ______________.
Correct : C. deviation plus quality
9. During which century, the manufacturers began to include quality processes in
quality practices?
Correct : D. 20th century
10. Which of the following was developed by Motorola to improve its processes by
minimizing defects?
Correct : B. Six sigma
11. You can ask direct questions to quiet people'and try to control talkative people", for which of the following purpose?
Correct : A. Mobilizing the group
12. Total quality costs include:
Correct : D. All of the given options
13. Example of prevention costs is:
Correct : A. Quality improvement projects
14. The concept of making a giant leap forward followed by a period of maturity is:
Correct : A. Innovation
15. The concept of zero inventory is called:
Correct : C. Just in Time
16. Quality is
Correct : C. a specification
17. On a project, quality should generally be of
Correct : A. equal priority with cost and schedule
18. Some organizations today are using "six sigma", to set the upper and lower limits
on control charts rather than the traditional sigmas.
Correct : B. three
19. Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.