1. The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.
Correct : D. witnessing destructive and nondestructive tests
2. Which of the following is not part of the Total Quality Approach?
Correct : A. holistic thinking
3. The majority of advertisers appeal the public on thebasis of which of the following?
Correct : A. Quality of product
4. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?
Correct : B. Closing the discussion
5. The job characteristic of quality professionals is:
Correct : D. None of the above
6. ______________ is a graphic tool for defining the relationship between customer
desires and the firm/product capabilities.
Correct : A. House of Quality
7. Tools and techniques used during the Quality Planning process include:
Correct : D. a and b
8. Quality is:
Correct : D. b and c
9. 80% of the problems are found in 20% of the work is a concept of:
Correct : D. Pareto
10. All of the following statements about control charts are true except:
Correct : D. B and C
11. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant?
Correct : A. Improving the performance of the company
12. Which are the best two charts to show trends in a process?
Correct : B. Control and Run
13. The process of determining that technical processes and procedures are being
performed in conformance with scope requirements and quality plans is called quality:
Correct : D. control
14. You are sampling items from a batch and plotting the results on a control chart. How will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?
Correct : B. decrease it
15. From a high level perspective, quality:
Correct : D. is primarily (85 - 95%) a management problem
16. The project management teams for quality should:
Correct : A. extend beyond the completion of the project
17. From the project manager's viewpoint, quality assurance involves:
Correct : D. A and C
18. The quality management tool that can be described as "a diagram that rank and
displays defects in order of frequency of occurrence (from left to right)" is a:
Correct : D. Pareto chart
19. The ISO 9000 series is:
Correct : D. an international standard that describes a recommended quality system
20. Quality control is the technical processes that ______________ the project's progress
against the performance standards.
Correct : B. examine, analyze, and report
21. When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a (n) ______________.
Correct : D. sampling run; average of several runs
22. A quality program within a project should be based on ______________ of errors to
improve productivity along with quality levels.
Correct : D. prevention
23. Trend charts reflect the relative status of a program. Trend charts are effective
means of ______________.
Correct : A. visibility reinforcing the growth of quality improvements to the workers
24. As one of its goal the project organization has quality to specified performance measures. When compared with the functional organization, the project organization ______________.
Correct : C. is less disciplined in the implementation of quality
25. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________.
Correct : D. most information relies on related data to generate the proper output
26. Which of the following is typically viewed to lie between fully vertically integrated
firms?
Correct : A. Supply chain management
27. What was the primary concern of managers during 1980s?
Correct : B. Strategic impact
28. The use of CAD (computer-aided design) is emerging as a new technology with the goal of reducing the time and money spent to produce and update design drawings. In some cases, the CAD is being used to control other computers and machines to manufacture basic components of equipment. Because the CAD software has the capability to perform checks of the design and make changes to designs as they are approved, there has been ______________.
Correct : C. improved updating of designs over the former manual methods
29. All of the following are the elements of a TQM system EXCEPT:
Correct : D. Detentions
30. The 'Father' of statistical quality control is:
Correct : D. Walter Shewhart
31. Crosby’s approach to management is
Correct : B. Absolutes of Quality Management
32. The practice of ceasing mass inspections and ending awards based on price is
credited to:
Correct : A. Edward Deming
33. The ability of a product to be used for different purposes at different capacities
and under different conditions determines its:
Correct : B. Flexibility
34. All of the following statements about acceptance sampling plans are true except:
Correct : C. Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious
35. Quality management deals with all of the following topics except:
Correct : C. Making products more desirable and luxurious
36. The majority of product defects could be prevented in most processes if manufacturers would do the following:
Correct : B. Make a concerted effort to eliminate the potential for product defects in the design stage
37. In order to achieve long-term quality improvements, management must do the
following:
Correct : C. Implement a formal quality control program with worker and management involvement
38. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.
Correct : A. design
39. The primary driver(s) behind the demand for continual qualify improvements is / are:
Correct : D. B and D
40. Quality control is:
Correct : B. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
41. Of the following statements, which one(s) is / are true?
Correct : D. A and C
42. Which of the following statements best characterizes the quality management practice called benchmarking?
Correct : B. Comparing planned project practices to those of other projects
43. Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.
Correct : C. standard; at all times
44. Statistical sampling methods are valid for most projects, regardless of the lack of
repetitive processes, because ______________.
Correct : A. projects rely on external vendors for products that must meet contractual specifications to conform to the requirements
45. Customers are the driving force in any project and determine the requirements to
be met. In dealing with customers' complaints, it is important to ______________.
Correct : D. provide them with the full scope of the contracted product or service
46. One of the advantages of team work is:
Correct : A. It breaks down barriers between internal
47. Crosby’s approach to management is:
Correct : B. Absolutes of Quality Management
48. A histogram ordered by frequency of occurrence that shows how many results
were generated by each identified cause is:
Correct : B. Juran Histogram
49. A series of consecutive points on the same side of the average is called:
Correct : A. Run
50. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:
Correct : B. Check list
51. Financial compensation is the primary motivational tool for which of the following management theories or programs?
Correct : B. Theory X management
52. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process
should be corrected. Which of the following statements best represents the philosophy employed by this principle?
Correct : B. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
53. The pillars of quality is (are)
Correct : D. B and C
54. Which is not a commonly used quality management tool?
Correct : D. None of the above (all are commonly used)
55. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
Correct : D. A and B
56. From the project manager's perspective, quality management is ______________
limited to assessing the attributes of the tools provided to do the work.
Correct : C. not
57. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on
the performance.
Correct : D. organization, design, objectives, and resources
58. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.
Correct : B. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
59. When errors that affect quality are discovered, the procedure to improve the
situation should be to ______________.
Correct : D. all of the above
60. Which of the following models value stability?
Correct : B. Mechanistic model
61. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
Correct : B. standards; gold plating
62. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels in terms of rates and time.
Correct : D. distances, speeds (velocities)
63. Reworking ______________ the cost of quality.
Correct : B. Increases
64. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.
Correct : C. quality assurance an control procedures
65. Taguchi suggested that loss in a process is'increased with increase in which of the
following?
Correct : D. Variability
66. Some organizations emphasizes the use of quality tools but failed to do which of
the following?
Correct : B. Incorporate continuous improvement efforts
67. Which of the following statements is TRUE about Deming’s philosophy?
Correct : B. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
68. Nonconformance is an expense of:
Correct : D. Cost of quality
69. Best price or zero cost is
Correct : C. Prerogative cost
70. The concept that it is easier and less costly to do the work right the first time is
called:
Correct : C. DTRTRTFT
71. Which of the following statements concerning acceptance sampling is false?
Correct : D. All of the above are true
72. Quality attributes
Correct : D. B and C
73. When a product or service completely meets a customer's requirements:
Correct : A. quality is achieved
74. The concept that states: "the optimal quality level is reached at the point where the
incremental revenue from product improvement equals the incremental cost to secure it" comes from:
Correct : B. marginal analysis
75. An assignable variance tells us:
Correct : C. there is an identifiable problem that must be fixed
76. A fundamental tenet of modern quality management holds that quality is most
likely to be achieved:
Correct : A. by planning it into the project
77. Which of the following is least likely to contribute to developing an effective
project team supportive of quality?
Correct : C. Frequent turnover of personnel
78. Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
Correct : D. needs and expectations
79. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.
Correct : D. statistical sampling and control procedures
80. Quality control methods extend beyond the external characteristics of the product
or components of the product. The types of testing of the product or components include ______________.
Correct : C. in-house, public, and private
81. In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.
Correct : D. exceeding the specified requirement is asting time and money at no value added to the project
82. The overall intentions and direction of an organization with regard to quality as
formally expressed by top management is a:
Correct : C. Quality Policy
83. Which of the following is not considered a cost of nonconformance to quality?
Correct : D. Process control
84. The same quality control manager decides to increase his daily sample size from
three to six. The size of the control band will:
Correct : B. Decrease
85. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?
Correct : D. A and C
86. Cost of quality is a concept that includes:
Correct : A. the cost necessary for ensuring conformance to requirements
87. Quality management includes forming and directing a team of people to achieve a
qualitative goal within an effective cost and time frame that results in:
Correct : B. a product or service that conforms to the requirement specification
88. If the level of confidence directly increases as a result of new processes, different
resources, or changed methods, the required cost of monitoring is likely to:
Correct : C. decrease
89. A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?
Correct : A. The project manager should apply the "rule of seven"
90. Just-in-time (JIT) is the concept of reducing inventories to:
Correct : D. zero stock
91. Unless evidence indicates otherwise, a process is assured to be:
Correct : A. in control
92. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.
Correct : D. three
93. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
Correct : D. determine the quality baseline from which improvements will be made
94. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
Correct : D. goal achievement measures
95. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
Correct : D. The documentation requirements for actions (testing, inspections, etc.)
96. Which of the following is not a benefit of long-term suppler relationships?
Correct : D. all of the above are benefits
97. Which of the following models has the viewpoint that change and learning are
valued in themselves?
Correct : C. Cultural model
98. The standards for output based on quality and customer- service requirements that
originate at the organizational and process levels include requirements for all of the following EXCEPT:
Correct : D. Turnover
99. Why the factory managers created inspection departments?
Correct : A. To keep defective products aside, ensuring