2. Traditional culture of quality requirements focuses on
Correct : A. product oriented
3. American quality guru who took the message of quality to Japan
Correct : D. w. edwards deming
4. PDCA cycle is the contribution of
Correct : D. w. edward deming
5. Which one is Juran’s “three- role model”
Correct : A. supplier – process – customer
6. In TQM, how many elements are there in Quality statements
Correct : C. 3
7. What are the elements of Quality statements
Correct : D. all the above
8. Quality Trilogy is the contributions of
Correct : C. joseph m juran
9. In TQM , the contributions of quality Guru Joseph M Juran
Correct : D. all the above
10. The contributions of quality Guru Philip Crosby in TQM
Correct : D. concept of zero defects
11. The contribution of Four absolute of Quality is given by
Correct : B. philip crosby
12. Cost of quality is given by costs of
Correct : A. prevention + appraisal +internal failure +external failure
13. In components of CoQ, Cost of good quality contains
Correct : C. both a and b
14. In components of CoQ, Cost of poor quality contains
Correct : C. both a and b
15. The Teboul’s customer satisfaction model depends on
Correct : C. both a and b
16. Customer perception on quality contains
Correct : D. all the above
17. Tools used for collecting customer complaints
Correct : D. all the above
18. PDCA cycle stands for
Correct : A. plan do check act
19. Dimensions of quality contains
Correct : D. all the above
20. Dimensions of Service quality contains
Correct : D. all the above
21. Japanese quality guru who developed new concepts in response to the American gurus
Correct : C. genichi taguchi
22. In TQM, the customer need can be understandable by which model
Correct : B. kano model
23. The most common techniques used for analyzing the quality costs are
Correct : C. both a and b
24. In continuous improvement, PDSA stands for
Correct : A. plan do study act
25. The system for causing quality is preventive, not appraisal is
Correct : B. second absolute
26. The Quality as “ Fitness of Use” is given by
Correct : C. joseph m juran
27. Cost generated before the before a product is shipped as a result of non-conformance to requirements is
Correct : B. internal failure cost
28. The expression of dissatisfaction with a product either orally or written is
Correct : C. customer complaints
29. Success of each organization is depending on the performance of
Correct : C. employee
30. A satisfied employee will be a
Correct : B. high performer
31. Motivation includes
Correct : D. all of the above
32. Which is the process of stimulating people to actions to accomplish the goals?
Correct : B. motivation
33. The Need which improves the confidence level of an employee is
Correct : D. esteem
34. Which of the following is not a part of hygiene factor of two factor theory
Correct : C. responsibilities
35. Responsibility, Advancement etc are example of
Correct : A. motivators
36. Continual improvement is in
Correct : D. all of the above
37. Kaizen is
Correct : A. small change
38. Plan-do-study-act cycle is a procedure to
Correct : B. continuous improvement
39. Quality practices must be carried out
Correct : B. throuout the life of the project
40. Quality Trilogy includes
Correct : D. all the three
41. “Poko-Yoke” is the Japanese term for
Correct : B. fool proof
42. Identify the cost not likely to reduce as a result of better quality.
Correct : A. maintenance costs
43. Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in
Correct : B. a product or service that conforms to the required specifications.
44. Quality fulfils a need or expectation that is
Correct : D. all of the above
45. Which of the following is not a target of Total Quality Management
Correct : B. reducing manpower
46. The roof of House of Quality shows the interrelationship between
Correct : B. design attributes
47. Two major component of fitness of use are Quality Design and
Correct : A. quality of conformance
48. Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
Correct : A. quality assurance
49. While setting Quality objective, which need has to be considered.
Correct : A. customer need
50. The role of management is to
Correct : D. all of the above
51. Which refers to general processes of improvement and encompasses discontinuous improvements?
Correct : B. continual improvement
52. What is the first step in problem solving process?
Correct : A. plan
53. What is the aim of fool proofing technique used for total quality management?
Correct : A. to achieve zero defects
54. The aim of Just-In-Time manufacturing principle is to eliminate
Correct : D. all of the above
55. The objective of ISO-9000 family of Quality management is
Correct : A. customer satisfaction
56. ISO stands for
Correct : C. international standards organization
57. ISO 9001 is not concerned with -------------------- of quality records
Correct : C. verification
58. Documents to prepared for quality system
Correct : A. 1. policy 2.procedures 3.work instructions 4. records
59. Types of Audit
Correct : D. all the above
60. NCR abbreviated as
Correct : A. non conformance report
61. ISO 9000 standards are set of norms for
Correct : C. quality management system
62. ISO/TS 16949 standards are standards for
Correct : D. automotive quality management system
63. The various product evaluation standards of ISO 14000 are
Correct : D. all the above
64. The stages of an audit
Correct : A. planning, performance, reporting, follow-up
65. The various organization evolution standards of ISO 14000 series of standards are
Correct : D. all the above
66. ISO 9000 made up of three core standards they are
Correct : B. iso 9000:2005, iso: 9001:2008, iso : 9004:2009
67. BIS is abbreviated as
Correct : B. bureau of indian standards
68. Which IS/ISO 9000 standard is meant for certification
Correct : A. is/iso 9001
69. The key elements of Audit performance are
Correct : C. opening meeting, audit process, audit deficiencies
70. QS 9000 is set of quality system for
Correct : B. automotive suppliers
71. The purpose of EMS audit is
Correct : C. to ensure that ems conforms to plans
72. The third party audit is for
Correct : B. independent organization
73. What is the purpose of ISO 9000:2005 in QMS?
Correct : A. fundamental vocabulary
74. What is the purpose of ISO 9004:2009 in QMS?
Correct : C. guidelines for performance improvement
75. Why we need Quality Auditing?
Correct : A. to verify whether the system is effective and suitable
76. ______________ is not a process tools for TQM systems
Correct : C. pliers
77. Inspection, scrap, and repair are examples of ______________
Correct : A. internal costs
78. Customers are primarily concerned with ______________
Correct : A. Communication, courtesy, and credibility of the sales person
79. Assured quality is necessary for building customer confidence.
Correct : A. correct
80. ______________ is the areas that will be covered by the organization's processes
Correct : A. process areas
81. All of the following costs are likely to decrease as a result of better quality except
Correct : C. maintenance costs
82. "Quality is defined by the customer" is
Correct : B. A user-based definition of quality
83. TQM stands for ______________
Correct : A. Total Quality Management
84. After E.deming, who is considered to have the greatest impact in quality management?
Correct : B. Joseph M. Juran
85. Deming's 4 step cycle for improvement is______________
Correct : A. plan, do, check, act
86. Plan-do-study-act cycle is a procedure to ______________
Correct : B. Continuous improvement
87. Quality practices must be carried out ______________
Correct : B. throughout the life of the project
88. Quality circles work best if employees are initially trained in ______________
Correct : D. All of the three. (Not sure)
89. Quality Trilogy includes
Correct : D. All the three
90. Inspection is part of the ______________
Correct : A. quality control (not sure)
91. Elements of quality management system are ______________
Correct : D. all the three (not sure)
92. Based on his 14 Points, Deming is a strong proponent of ______________
Correct : D. training and knowledge
93. According to Deming most of the problems are related to systems and it is the responsibility
of the management to improve the systems
Correct : A. correct
94. Quality management includes forming and directing a team of people to achieve a qualitative
goal within an effective cost and time frame that results in ______________
Correct : B. A product or service that conforms to the required specifications.
95. Identify the cost not likely to reduce as a result of better quality.
Correct : A. Maintenance costs
96. Processes that operate with "six sigma quality" over the short term are assumed to produce
long-term defect levels below ______________ defects per million opportunities (DPMO).
Correct : D. 3.4
97. ______________ are used in six sigma
Correct : C. both black belt and green belt
98. ______________ is about supplying customers with what they want when they want it.
Correct : D. JIT
99. ______________ are the areas that will be covered by the organization's processes
Correct : A. process areas
100. All of the following costs are likely to decrease as a result of better quality except
______________