1. Which of the following is not a stage in the systematic training cycle?
Correct : D. Job instruction on a one to one basis
2. Consultants for training and development render consulting at:
Correct : D. All of the above
3. Training and development is a _____ of an organisation.
Correct : B. Sub-system
4. It focuses on the milestones that the organization would like to achieve after the defined
point of time.
Correct : C. Vision
5. This model helps in determining and developing the favorable strategies, sequencing the content, and delivering media for the types of training objectives to be achieved.
Correct : C. Instructional system development model
6. It is future oriented:
Correct : D. Mentoring
7. Which of the following is the best definition of a learning organisation?
Correct : A. An organisation which facilitates the learning of all its members and continuously transforms itself.
8. Information processing model and the social interaction model refers to:
Correct : A. Cognitive theory of learning
9. The stage in which the learning curve levels off is called:
Correct : B. Discouraging stage
10. It is a process which relates to bringing a number of perspectives to finding a single answer – usually right or wrong:
Correct : C. Converging
11. It results when a person gives meaning to sensations:
Correct : D. Perception
12. This domain is concerned with a learner’s attitudes, personal beliefs, and values.
Correct : A. Affective domain
13. Learning is a:
Correct : C. Botha and b
14. This learning style prefers using your body, hands and sense of touch:
Correct : A. Kinesthetic
15. Learning by identifying one’s own learning objectives refers to:
Correct : B. Self-directed learning
16. Which of the following is not the environmental factor that influences the learning process:
Correct : D. Desire for personal growth and development
17. Learning to prepare the individual but not related to specific present or future job is called:
Correct : D. Education
18. Formula and implementation of ideas take place at all levels of the organization in:
Correct : B. Learning organizations
19. “The key is not getting the right strategy but fostering strategic thinking”. This statement was given by:
Correct : B. Mintzberg
20. It is the ability to formulate unique approaches to problem solving and decision making:
Correct : B. Creativity
21. It is understood as the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis and a willingness to examine both success and failures:
Correct : C. Organizational learning
22. It is not a major input to learning:
Correct : D. Sensitivity
23. Who is described as being a radical behaviourist?
Correct : A. Skinner.
24. Consequences that discourage repetition of a particular behaviour are called:
Correct : B. negative reinforcement.
25. The model of personality as learned habits was developed by:
Correct : A. Dollard and Miller.
26. Dollard and Miller classify the situation where we have to choose between two equally
attractive goals as:
Correct : A. approach-approach conflict.
27. The processes that drive behaviour in Bandura's model are called:
Correct : A. reciprocal determinism.
28. In Bandura's model, the situation where an individual enlists someone else to help change some aspect of their life is called:
Correct : D. proxy agency
29. It is future oriented:
Correct : A. Training
30. HRM is associated with the management of;
Correct : C. Organizational people
31. Cost of human resources refers to;
Correct : C. Salary packages
32. Top level managers require __________________ skills the most;
Correct : C. Conceptual
33. Matching the job description with the individuals’ qualification is an important aspect of;
Correct : C. HRIS
34. HR managers are generally the _______________ managers;
Correct : C. Staf
35. Manufacturing was the main concern of personnel department during;
Correct : A. Mechanistic period
36. SWOT Analysis is a tool for;
Correct : D. Environmental scanning
37. Jobs are identified & grouped while;
Correct : B. Organizing
38. According to the Hawthorne studies, the productivity of employees;
Correct : C. Increased by observing them
39. Organizational goals should be;
Correct : A. Achievable
40. Which of the following is true about a learning organization?
Correct : C. In a learning organization, employees learn from failure and from successes.
41. The strategic training and development process begins with:
Correct : B. Identifying the business strategy.
42. The final step of the strategic training and development process involves:
Correct : C. Identifying measures or metrics.
43. _____ typically includes information on the customers served, why the company exists, what
the company does, the value received by the customers, and the technology used.
Correct : C. Mission
44. A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.
Correct : A. business strategy formulation and identification
45. _____ involves examining a company’s operating environment to identify opportunities and threats.
Correct : C. External analysis
46. Which of the following is true with regard to SWOT analysis?
Correct : D. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.
47. Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.
Correct : D. metrics
48. The _____ considers four different perspectives: customer, internal, innovation and learning,
and financial.
Correct : D. balanced scorecard
49. Which of the following is true of roles of managers?
Correct : D. Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.
50. __________ refers to the learning opportunities designed to help employees grow.
Correct : B. Development
51. How does training and development offer competitive advantage to an organisation?
Correct : A. Removing performance decencies
52. Which of the following is a benefit of employee training?
Correct : B. Helps people identify with organisational goals
53. Choose which of the following is a benefit to the individual while receiving training?
Correct : C. Satisfies a personal needs of the trainer
54. Which of this is a step in training process?
Correct : D. Use of evaluation models
55. Which of the following is a method used in group or organisational training needs assessment?
Correct : A. Consideration of current and projected changes
56. _________ seeks to examine the goals of the organisation and the trends that are likely to
affect these goals.
Correct : B. Organisational analysis
57. Which of these is the benefit of needs assessment?
Correct : A. Assessment makes training department more accountable
58. Which of these is an off - the - job training method?
Correct : A. Television
59. In his contribution to understanding learning and learning outcomes, Gagne produced six types of learning related to human performance which he called capabilities, but which of the following is correct?
Correct : A. All of the below
60. There is no one theory of learning that can be applied to any training programme. The social learning theory has been used successfully in many settings and can be broken down into component parts involving observation, practise, and feedback. Bandura found that various factors also enhanced training such as:
Correct : A. all of the below.
61. Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?
Correct : A. Factual knowledge about a task
62. One of the major changes in recent years has been the advance of technology and this is evident in training. A CIPD (2008) survey reported nearly 60% of surveyed organisations were already using e-learning which could be described as learning supported by the use of computing technology. The survey also found:
Correct : C. it is most often used to complement other forms of learning and development.
63. Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?
Correct : A. All of the below
64. Which of the following is a benefit of employee training?
Correct : B. Helps people identify with organisational goals
65. Organisations develop through training and development which bring benefits to Employees as well as the organisations. Which of the following would not be regarded as a common feature that would result from training in today's modern workplace?
Correct : A. Same job for life
66. Training needs analysis can take place at organisational, task, and person levels. At the organisational level, it broadly examines what are the organisation's strategic plans and where is training and development needed to fit into the planning. Organisational training needs generally occur when:
Correct : A. There is some kind of barrier hindering the achievement of organisational aims and objectives which is best removed by training.
67. The first phase of a training programme is a training needs analysis. What does this aim to do?
Correct : C. Identify the training objectives
68. In his contribution to understanding learning and learning outcomes, Gagne produced six types of learning related to human performance which he called capabilities, but which of the following is correct?
Correct : A. All of the below
69. There is no one theory of learning that can be applied to any training programme. The social learning theory has been used successfully in many settings and can be broken down into component parts involving observation, practise, and feedback. Bandura found that various factors also enhanced training such as:
Correct : A. All of the below.
70. Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?
Correct : A. Factual knowledge about a task
71. Evaluation forms the final stage of the training programme and various models of evaluation have been produced to meet this aspect. Whose model has the four levels of Reaction, Learning, Behaviour, and Results?
Correct : A. Kirkpatrick
72. When evaluating interventions, organisations often resort to the lowest level of Kirkpatrick’s model and only gather reaction level data. However, reaction level data can be improved by asking trainees:
Correct : B. How difficult and useful they found the training.
73. Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?
Correct : A. All of the below
74. In an economic downturn, training budgets are likely to be cut and the case for training needs to be strongly made. Recent research by Anderson (2007) has confirmed previous findings that relatively few organisations perform thorough evaluations. Why could this be?
Correct : C. Managers do not want to be associated with a training programme that could be assessed as a waste of resources
75. The concept of communities of practice (CoP) has grown in the past decade and can evolve formally or informally using communication and information technology. What is an appropriate description of a CoP?
Correct : B. Groups of people who interact regularly on issues important to them and share best practice for their mutual benefit
76. Training needs assessment is usually related to:
Correct : C. Both organizational and individual performance
77. ____ refers to dynamic and analytical understanding of theories, concepts, principles and issues related to the job of the participants and their application to specific situations in the performance of the job or in the social interactions.
Correct : A. Knowledge
78. The social and cultural barrier to TNA can be met by:
Correct : D. All of the above
79. When the time is less, which techniques are recommended for TNA:
Correct : C. Focus group discussion
80. Areas of improvement like knowledge, skills etc. are identified which needs improvement through:
Correct : B. Performance gap analysis
81. Training Needs Analysis is important because it:
Correct : C. Identifies the training objectives
82. Which of the following is not included in Gagné’s six types of learning?
Correct : B. Affective learning
83. According to Kirkpatrick’s model, which of the following is the order in which
Correct : A. training evaluation should take place?
84. Which of the following should not be included in a training objective?
Correct : C. The criterion behaviour
85. Fitts (1962) proposed that skill development occurs in which of the following orders?
Correct : C. Cognitive, affective, associative, autonomous
86. Declarative knowledge refers to:
Correct : B. Knowing what is required in order to perform a task
87. Aptitude-Treatment Interaction refers to which of the following?
Correct : B. Different individuals benefit from different types of training methodology
88. Reaction level data can be improved by asking trainees
Correct : A. How much they enjoyed the training
89. Which of the following factors did Baldwin and Ford (1988) not identify as
Correct : A. Important in the transfer of learning to the workplace?
90. What are the three main groups of learning outcomes according to Kraiger, Ford and
Salas (1993)?
Correct : C. Affective, motivational and cognitive
91. Training needs analysis can take place at organizational, task, and person levels. At the Organizational level, it broadly examines what are the organization’s strategic plans and where is training and development needed to fit into the planning. Organizational training needs generally occur when:
Correct : A. Government provides additional funding.
92. The first phase of a training programme is a training needs analysis. What does this aim to do?
Correct : A. Identify the training objectives
93. Communicating leadership' is included in
Correct : D. Both A and C
94. The unique characteristics of a learning organization is that the members learn about each other
Correct : B. it focuses on selecting new employees who love learning and are highly skilled
95. The best reason for presenting a training program is because:
Correct : A. it contributes to the organization's goals and objectives
96. The systems model of training contains three phases: __________, training and Development, and evaluation.
Correct : C. Introduction
97. In assessing training needs, an examination of production efficiency, labor costs, turnover, and accidents would be part of which training needs analysis?
Correct : B. Task
98. The major difference between training and education is that
Correct : D. training narrows the range of responses while education broadens the range.
99. As a marketing agent, the CEO of a company is responsible for:
Correct : B. serving as a role model for learning for the entire company and demonstrating a
100. _____ refers to the company’s decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.