2. _______________ is the permanent termination of an employee’s services for economic
reasons in a going concern.
Correct : B. dismissal
3. Personnel policy insists _________.
Correct : B. wage equal to contribution
4. Job satisfaction is high when there is.
Correct : D. high morale
5. On-the –job management development techniques include
Correct : C. coaching
6. Who is in the best position to observe and evaluate an employee’s performance for the
purposes of a performance appraisal?
Correct : D. immediate supervisor.
7. Which of the following term is used for choosing the individual who is best suited to a
particular position and to the organization from a group of potential applicants
Correct : D. selection.
8. Organizations put maximum effort in measuring performance of organizational people
because;
Correct : A. it makes procedures cost effective
9. Willingness, capacity & opportunity to perform are said to be;
Correct : B. determinants of performance
10. The _____ problem occurs when supervisors tend to rate all their subordinates
consistently high.
Correct : D. halo effect.
11. What is another term for 360-degree feedback?
Correct : D. circle feedback.
12. Train the raters prior to conduct the performance appraisal is an important responsibility
of;
Correct : A. top management
13. The evaluator uses a list of behavioral descriptions and checks off those behaviors that
apply to the employee. This method of appraisal is called
Correct : D. behaviorally anchored rating scales.
14. A mandatory prerequisite for team building is:
Correct : C. commitment from top level management.
15. Which of the following is best for handling cross-functional project needs for a large,
complex project
Correct : A. a strong matrix organization
16. A key barrier to team development is
Correct : C. when team members are accountable to both functional and project managers
17. The open or loosely structured project organization does not rely on well-defined standards and procedures for guiding the work efforts. Therefore, this organization should be
used for __________.
Correct : A. innovative or creative work with high-level professionals
18. The level of the reporting superior for the project manager is viewed as critical because it also implies the amount of interest and emphasis that the corporation places on the project. From a practical standpoint, when a project manager reports to a senior officer of the
company, the project manager then has access to an individual with the __________ to resolve inter-project conflicts.
Correct : B. power and authority.
19. There is a long-term need to develop individuals within a company to assume positions of leadership and greater responsibility. Comparing the functional and project organization, the
opportunity for personnel development __________.
Correct : A. is greater in the project organization
20. Group Effectiveness has 2 dimensions: ________________ and QWL
Correct : D. team building
21. The degree of responsibility independence and opportunity for exercising initiative for
member of organization is
Correct : C. autonomy.
22. Fundamentally rethink the way the work gets done is the application of
Correct : D. neutral organization.
23. Managerial Philosophy, strategy and structure is called
Correct : A. stability of environment and technology
24. What is CHRM
Correct : A. committed hrm
25. __________is the backbone of the process of identifying, studying, and implementing
best practices
Correct : A. benchmarking
26. _________ refers to training workers to be able to undertake a wide range of different
jobs, instead of just one.
Correct : A. multi skilling
27. ________________ is a technique of multi skilling
Correct : B. job rotation
28. _____________ is a strategic decision to give a task or activity to an independent
contractor who determines how best to do the task or activity
Correct : A. outsourcing
29. Believes, attitudes, traditions and expectations which are shared by group members is
called
Correct : A. group norms
30. ---------------is the ability of influencing people to strive willingly for mutual objectives
Correct : C. leadership
31. Match the following components of remuneration with their inclusions – I. Fringe Benefits ------- A. Stock option II. Job Context ---------- B. Challenging job responsibilities III. Perquisites --------- C. Group Plans IV. Incentives ----------- D. Medical Care
Correct : A. I-D, II-B, III- , IV-C
32. Which company first developed the 360-degree system of appraisal?
Correct : C. General Electric, US in 1992
33. Which factors lower the accuracy rate of the rater?
Correct : C. The rater has documented behaviours to improve the recall
34. Which of the following is the easiest and most popular technique for appraising employee performance?
Correct : B. Graphic rating scale
35. Which of the following is NOT a characteristic of the critical incident method for
performance appraisal?
Correct : B. comparing and ranking employees within a group
36. Which of the following would most likely result in a legally questionable appraisal process?
Correct : B. basing appraisals on subjective supervisory observations
37. Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?
Correct : D. immediate supervisor
38. Which component of performance management refers to communicating a firm's higherlevel goals throughout the organization and then translating them into departmental and
individual goals?
Correct : D. direction sharing
39. Willingness, capacity & opportunity to perform are said to be:
Correct : B. Determinants of performance
40. One of the major barriers to career advancement experiencing by working ladies is;
Correct : A. Difficulty in balancing work and family life
41. Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?
Correct : A. His job may not be structured to suit his preferences
42. Standards are established to:
Correct : A. Achieve desired outcomes
43. A non-stress prone person who is relaxed, agreeable and easy going.
Correct : A. Type A
44. Which of the following are guidelines for drafting and maintaining a good job description?
Correct : D. All the above
45. One of the main reasons for the negative attitude of employees towards performance appraisal is:
Correct : C. It tends to become subjective because of poor implementation
46. The 'coaching of employees' does not include:
Correct : D. compensating employees
47. Supratim has been promoted to the post of an Area Sales Manager just last week but finds himself lacking in some areas. His performance can be improved by
Correct : B. Training him
48. Mentoring is very useful when the mentors work for
Correct : A. same department
49. Reasons for appraising a subordinate's performance includes
Correct : D. All of the above.
50. Participative set goals result in higher performance than assigned goals when
Correct : A. participative set goals are more difficult
51. Direct non financial and financial payments received by employees for continuous work with company are classified as
Correct : A. benefits
52. All of the following are considered best practices for administering fair performance appraisals EXCEPT
Correct : D. using subjective performance data for appraisals
53. When an employee's performance is so poor that a written warning is required, the warning should
Correct : A. identify the standards by which the employee is judged
54. When an employee's performance is so poor that a written warning is required, the warning should __
Correct : D. be sent to the employee in question, to the manager's superior, and to the EEO office
55. Rewards offered to labours involved in production, are categorized as:
57. Which performance appraisal tool requires supervisors to categorize employees from best
to worst on various traits?
Correct : D. alternation ranking method
58. Which performance appraisal tool is being used when a supervisor places predetermined percentage of rates into various performance categories?
Correct : D. forced distribution
59. Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.
Correct : A. True
60. All of the following are usually measured by a graphic rating scale EXCEPT