1. You are a member of a work team whose goal is to improve the efficiency of the production process.
Your team is best described as:
Correct : C. Problem-solving.
2. Work groups of employees and supervisors that meet regularly to discuss their quality problems and
recommend solutions is a form of participative management called:
Correct : B. Quality circles.
3. Self-managed work teams are generally:
Correct : A. Groups of employees who take on the responsibilities of their former supervisors.
4. ____________ teams are employees from about the same hierarchical level, but from different work
areas, who come together to accomplish a task.
Correct : C. Cross-functional
5. ______________________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex project.
Correct : D. Cross-functional
6. Virtual teams are characterized by:
Correct : D. Use of computer technology to communicate with individuals at different worksites.
7. Which of the following is not useful in building trust?
Correct : D. Keep your feelings to yourself.
8. The stages of group development are:
Correct : D. Forming, storming, norming, performing, adjourning.
9. In the second stage of group development:
Correct : C. intragroup conflict often occurs.
10. After which stage of a group‟s development has the group formed a common set of expectations of member behaviours?
Correct : C. norming
11. According to the punctuated-equilibrium model, all of the following are true about groups except:
Correct : B. A transition takes place at the end of the first phase which occurs exactly when the group has used up one third of its allotted time.
12. In order to reinforce team effort and commitment, managers should consider the use of:
Correct : D. recognition and small financial rewards
13. Successful teams translate their _______ into specific, measurable, and realistic performance goals.
Correct : C. common purpose
14. _____________ is reliability, predictability, and good judgment in handling situations.
Correct : A. Consistency
15. _______________ is a characteristic of high performance teams where members believe in the integrity,
character, and ability of each other
Correct : A. Trust
16. All of the following are advantages of diversity except:
Correct : B. increased cohesiveness
17. The strongest case for diversity on work teams centres around:
Correct : D. bringing multiple perspectives to discussion and thus increasing unique solutions.
18. When managing a diverse team, it is important to keep in mind that:
Correct : B. the lack of a common perspective means that more time is spent on discussing issues
19. The challenge of creating team players will be greatest where the national culture is:
Correct : C. individualistic
20. The challenge of creating teams is less demanding for management when teams are introduced where
employees have strong _________ values
Correct : A. collectivist
21. When designing reward systems for teams, it is best to encourage cooperative efforts rather than
____________ ones.
Correct : B. competitive
22. If companies value teamwork, then promotions, pay raises, and other forms of recognition should be
given to individuals for how effectively the work as:
Correct : B. team members
23. In our model of decision making under different conditions, what is the difference between risk and uncertainty?
Correct : B. Under risk, choices are clear and the chances of different outcomes can be measured; under uncertainty, neither applies.
24. When a manager knows little about the intended goals of a decision and the outcomes of the options
are unclear, what type of situation are they in?
Correct : D. Ambiguity
25. Decision making situations can be categorized along a scale which ranges from………
Correct : C. Certainty to risk to uncertainty to ambiguity
26. A firm that is involved in two or more distinct businesses is known as:
Correct : A. A diversified company
27. Which of the following describe(s) a global marketplace?
Correct : A. The entire world is a marketplace
28. The __ of a strategy specifies the range of markets in which an organization will compete
Correct : A. Scope
29. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be:
Correct : D. Risky
30. Non-programmed decisions are typically made under a condition of which of the following?
Correct : C. Uncertainty
31. Which of the following is part of the 14 principles of management identified by Henri Fayol?
Correct : A. Scalar chain
32. A well-designed goal should be:
Correct : B. Written in terms of outcomes rather than actions
33. The threat of new entrants is the extent to which new competitors can easily enter a market. Thus the
threat of new entrants for a local restaurant than a automobile company is
Correct : D. Equal
34. Which of the following BEST describes directional plans?
Correct : A. Flexible plans that set out general guidelines
35. SWOT analysis divides organizational strengths into two categories; common strength and__.
Correct : D. Distinctive competencies
36. Planning is often called the primary management function because it:
Correct : C. Establishes the basis for all the other functions
37. The organization that has developed the capacity to continuously learn, adapt, and change is called:
Correct : B. Learning organization
38. Which of the following is important in effectively implementing the chosen alternative in the decisionmaking process?
Correct : C. Allowing those impacted by the outcome to participate in the process
39. Cultivating a learning culture where organizational members systematically gather knowledge and
share it with others in the organization so as to achieve better performance is called:
Correct : A. Knowledge management
40. Which one of the following individuals is most closely associated with scientific management?
Correct : A. Frederick Taylor
41. All of the following are steps in objective setting, EXCEPT.
Correct : D. Prioritize goals
42. Concern for employee motivation is most closely associated with which of the following management
approach?
Correct : B. Organizational behavior
43. An appropriate managerial behavior in a given situation that depends on a wide variety of elements, is
called:
Correct : B. Contingency perspective
44. A budget is an example of which of the following plan?
Correct : B. Single use plan
45. Which of the following is best described as doing something differently and has been described as
discontinuous or complementary change?
Correct : B. Innovation
46. First-line managers are responsible to report to:
Correct : B. Middle-level mangers
47. Associations of different nations like European Union & NAFTA have been established to:
Correct : C. Promote open trade among nations
48. Discrepancy between existing and a desired state of affairs is called:
Correct : D. Problem
49. Low level management has a complete authority to make decisions in case of:
Correct : C. Scalar Chain
50. Which of the following is called an input to a system?
Correct : D. Employee behavior
51. When objectives are not written down or rarely verbalized, and the planning is general and lacks
continuity, which of the following types of planning is used?
Correct : C. Informal planning
52. Which one of the following is an example of organization?
Correct : D. All of the given options
53. The principle of “Division of Labor” was given by:
Correct : C. Adam Smith
54. Which of the following types of plans is highly interdependent and must take into account the resources and capabilities of the entire organization and its external environments?
Correct : B. Strategic plans
55. In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These countries have a large:
Correct : A. Power distance
56. Plant managers come under which of following management levels?
Correct : C. Middle managers
57. At the very first stage of establishment, organizations are generally indulged in:
Correct : A. Planning
58. Feed Back of ____ is necessary to improve the quality of the product.
Correct : D. All of the given options
59. The process of monitoring performance, comparing it with goals and correcting any significant
deviations is known as:
Correct : D. Controlling
60. Staffing is concerned with providing and maintaining................resources.
Correct : C. Human
61. Kets de Vries (1996) identified that most successful leaders perform two roles. What are these roles?
Correct : A. Charismatic and architectural
62. The Action Centred Leadership model was put forward and developed in 1973 by whom?
Correct : C. Adair
63. It has been identified that there are 6 Pillars of Character that are important to adopting and ethical
perspective in leadership development. Can you name four of the six?
Correct : A. Trustworthiness, Respect, Responsibility, Fairness, Caring and Citizenship
64. Berg and Chyung use an analogy to distinguish formal and informal learning. In this analogy, formal
learning is represented as a journey by bus, whereas informal learning is characterized as what?
Correct : B. Like riding a bicycle
65. Barner and Higgins identify four theory models of coaching to which all coaches will subscribe, consciously or otherwise, in varying degrees. Which of these models aims primarily to help the individual to gain insights into themselves (as a person and as a manager) and to effect changes based on those insights?
Correct : D. Clinical model
66. The authors take a broad view of leadership and management (L&M) development, including all activities aimed at building ongoing L&M capacity, enabling the organization to meet its objectives, to sustain itself and to what else?
Correct : A. Transform itself
67. Holton (1996) criticised Kirkpatrick's model of levels of evaluation in learning, stating that only three of these levels were causally related to learning and development. Which were the three levels Holton identified?
Correct : B. Learning, individual performance, organizational results
68. Research in the styles of leadership preferred by different generations was completed by Arsenault
(2004). What was the style of leadership that Generation X was found to prefer?
Correct : D. Egalitarian
69. Earley and Mosakowski (2004) developed the concept of cultural intelligence in the context of attitudes and skills. Which of the following did they identify which related to learning strategies whereby people acquire and develop coping strategies?
Correct : A. Mind
70. Whilst there is no consensus as to what global leadership competencies are there is agreement as to
what according to Neary and O'Grady?
Correct : D. The need to develop managers through such an approach
71. Planning to learn from experience is in keeping with which of Mumford's four approaches to learning?
Correct : A. Prospective approach
72. Which of Carnall's (2003) four core managerial components essential for the effective management of
change involves team building?
Correct : D. Maintaining momentum
73. Which type of decision making process in effect involves no decision per se?
Correct : B. nominal decision making
74. Nominal decision making is sometimes referred to as _____.
Correct : A. habitual decision making
75. A(n) _____ is the way an individual perceives his or her feelings and situation to be at the present time.
Correct : B. actual state
76. The four main approaches to organisations and management are……..
Correct : D. classical, human relations, systems and contingency