1. What kind of organizational structure combines a vertical chain of command with horizontal reporting
requirements?
Correct : B. Matrix
2. What kind of training program is most appropriate for a simple task?
Correct : A. On-the-job training
3. Which leadership theory suggests that management style should adapt itself to changing
circumstances?
Correct : A. Contingency theory
4. According to Abraham Maslow, the most elevated type of need is _____.
Correct : A. Self-actualization
5. Mr. (A) is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:
Correct : C. Operations Management
6. Ali is working in XYZ Company; he desires to get himself secure from crimes, company layoffs and other
adverse impacts. We can say that he fulfils the ----------------- need.
Correct : D. Safety
7. In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment.
Correct : D. All of the above
8. ------------------- roles involve people and other duties that are ceremonial and symbolic in nature.
Correct : B. Interpersonal.
9. ----------------- is the use of scientific method to define the “one best way” for a job to be done.
Correct : A. Scientific management
10. The planning process can be used to promote _______________ inorganization
Correct : C. Innovation
11. The study of people in relation to their fellow human beings is ___________
Correct : B. Sociology
12. Which management concept suggests that low-importance decisions be handled by subordinates, so
that managers can focus on high-importance decisions?
Correct : B. management by exception
13. Getting work done with a minimum of effort, expense or waste is the definition of _________
Correct : D. Efficiency
14. _____________ are mathematical models that describe the operating characteristics of queuing situations.
Correct : A. Waiting line models
15. Managers having the least authority and are at the lowest level in the hierarchy of the organization are
called______________
Correct : C. First-line managers
16. ____________ reduces uncertainty
Correct : B. Planning
17. Decision makers face ________ types of problems.
Correct : B. 3
18. ___________________ are those plans that are extended beyond three years.
Correct : B. Long Term Plans
19. ________________ need involves the desire to affiliate with and be accepted by others.
Correct : B. Belongingness
20. ________ is the recording system which enables sender to leave messages for receiver by telephone.
Correct : B. Voice Mail
21. A motivational approach in which an organization‟s financial statements are opened to and shared
with all of the employees is called ___________
Correct : A. Open Book Management
22. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.
Correct : A. Line position
23. ----------- maintains self developed network of outside contacts and informers who provide favors and
information.
Correct : C. Liaison
24. Seema desires for friendship, love, and a sense of belonging, we can say that she fulfils the_______
Correct : C. Social need
25. ------------ is a condition in which the decision maker chooses a course of action without complete
knowledge of the consequences that will follow implementation.
Correct : B. Uncertainty
26. NAFTA stands for:
Correct : A. North American Free Trade Agreement
27. Which one of the following is not the characteristic of Weber‟s ideal bureaucracy?
Correct : C. Division of labour
28. ___________shows the management structure of an organization.
Correct : A. Hierarchy
29. If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little
ambition and wants security above all, the management attitude would be:
Correct : B. Theory X manager
30. Getting work done with a minimum effort, expense, or waste is the definition of __________.
Correct : C. Efficiency
31. Which of the following is not an argument for the assumption of social responsibility by business?
Correct : B. Stockholder interests
32. _________ concluded that managers perform 10 interrelated activities that relate to decision making,
using information and interpersonal relationships.
Correct : A. Mintzberg
33. Scientific Management approach is developed by
Correct : C. F.W. Taylor
34. Who proposed “ bureaucratic structure” is suitable for all organization
Correct : D. Max Weber
35. Whose concept states that interpersonal and human relations may lead to productivity
Correct : A. Elton Mayo
36. Today‟s organization are
Correct : A. Open system
37. Which of the following methods is/are used to solve intergroup conflicts indirectly
Correct : A. Avoidance
38. Which of the following is / are not direct method to solve intergroup conflicts
Correct : D. Persuasion
39. A technique to bring changes in the entire organization, rather man focusing attention on individuals to
bring changes easily.
Correct : A. Organizational development
40. Which of the following is/are OD intervention techniques
Correct : D. All the above
41. Which of the following is NOT an important issue relating to goal-setting theory?
Correct : B. Equity among workers
42. Behaviour, power, and conflict are central areas of study for _____________.
Correct : A. Sociologist
43. The managers of a multinational company are located in France, India, Brazil, and the United States.
Which decision-making technique seems most reasonable for this organization?
Correct : D. An electronic meeting
44. According to Robert Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess _____________ skills.
Correct : D. Conceptual
45. What sort of goals does Management By Objectives (MBO) emphasize?
Correct : A. Tangible, verifiable and measurable
46. Today‟s managers understand that the success of any effort at improving quality and productivity must
include _____.
Correct : C. Employee's participation
47. Which of the following would be least likely to pose a barrier to cross-cultural communications?
Correct : C. Political correctness
48. Concept of MBO was introduced by:
Correct : A. Peter. F.Drucker
49. People with which type of personality trait commonly make poor decisions because they make them
too fast?
Correct : A. Type As
50. Which of the following is an environmental force that shapes personality?
Correct : C. Experience
51. Which of the following leadership behaviours are identified by the path-goal theory?
Correct : C. Participative, achievement-oriented, directive, and supportive
52. In which stage of the conflict process does conflict become visible?
Correct : C. Behaviour
53. ____________ refers to the network of personal and social relations that is developed spontaneously
between people associated with each other.
Correct : B. Informal organization
54. What sort of actions is most likely to be attributed to external causes?
Correct : D. Actions that have low distinctiveness, low consistency and high consensus
55. A threatened strike action by a labour union to force the management to accept their demands is an
example of which of the following power?
Correct : D. Coercive power
56. Which of the following departmentalization can be considered necessary in an organization where the Company‟s products fall into several categories with very different production methods for each category?
Correct : C. Process
57. Which of the following is most likely to be a belief held by a successful manager?
Correct : C. Technical skills are necessary, but insufficient alone for success.
58. Which of the following is not one of the four primary management functions?
Correct : C. Staffing
59. Determining how tasks are to be grouped is part of which management function?
Correct : D. Organizing
60. ______ is discretionary behaviour that is not part of an employee‟s formal job requirement, but that
promotes the effective functioning of the organization.
Correct : C. Organizational citizenship
61. Individual-level independent variables include all of the following except.
Correct : A. Leadership
62. Which of the following is not true of classical conditioning?
Correct : D. A neutral stimulus takes on the properties of a conditioned stimulus.
63. What is the process by which individuals organize and interpret their sensory impressions in order to
give meaning to their environment?
Correct : D. Perception
64. Two people see the same thing at the same time yet interpret it differently. Where do the factors that
operate to shape their dissimilar perceptions reside?
Correct : A. the perceivers
65. …………is the dynamic organization within the individual that determine his unique adjustment to the
environment
Correct : D. Personality
66. Which of the following is not an attribute of psychological individual difference?
Correct : D. Complexion
67. Select the correct hierarchical order of qualities of an individual
Correct : B. Aptitude-Ability- Skills- Competency
68. Maslow‟s “basic needs” are also known as
Correct : D. Physiological needs
69. In Maslow‟s Need hierarchy which needs are shown between Esteem needs and Safety needs
Correct : A. Social needs
70. ERG theory of motivation was proposed by
Correct : C. Alderfer
71. Under ERG theory, “R” stands for---------
Correct : D. Relatedness
72. Dual structure approach of motivation is developed by
Correct : B. F. Herzberg
73. Under Herzberg‟s theory, factors causing dissatisfaction is called
Correct : C. Hygiene factors
74. Hygiene factors are
Correct : B. Maintenance factors
75. In Two Factor theory, “Salary” coming under -------------
Correct : B. Maintenance factors
76. Who propounded X and Y theory of motivation
Correct : D. Mc Gregor
77. --------------- theory believes that employees dislike work
Correct : A. X theory
78. According to ----------employees love work as play or rest
Correct : B. Y theory
79. Z theory is a Japanese approach of motivation developed by
Correct : B. William Ouchi
80. According to ---------- the managers and workers should work together as partners and of equal
importance for the organizations success
Correct : C. Z theory
81. Which one is not a Process Based Theory of motivation?
Correct : B. Mc Clelland’s theory
82. Who developed Equity theory of motivation?
Correct : C. Stacy Adams
83. Porter Lawler Model is an extension of
Correct : D. Vroom’s theory
84. ----------is the attractiveness of the members towards the group or resistance to leave it
Correct : C. Group cohesiveness
85. Believes, attitudes, traditions and expectations which are shared by group members is called
Correct : A. Group norms
86. ---------------is the ability of influencing people to strive willingly for mutual objectives
Correct : C. Leadership
87. In --------------leadership, there is a complete centralization of authority in the leader
Correct : B. Autocratic
88. In---------- in fact “No leadership at all”
Correct : C. Free rein
89. Free rein leadership is also known as
Correct : C. Laissez-faire
90. -----------leadership emphasize on rules and regulation in an organization
Correct : D. Bureaucratic
91. ---------- leader is self confident and can attract followers by his great influence
Correct : A. Charismatic
92. Which one of the following is/are leadership theories?
Correct : D. All of these
93. Least Preferred Co-worker ( LPC) model of leadership was developed by
Correct : C. Fred Fielder
94. Path-goal model of Leadership was introduced by
Correct : A. Martin Evans & Robert House
95. Which of the following is not a contingency theory of leadership
Correct : D. Job centered Leadership
96. When a group gives some of its leadership positions to the members of other group, it is
Correct : B. Co-opting
97. Which one of the following characteristics is part of the definition of a group?
Correct : B. interdependent effort
98. Sharon Moro, office manager at Willow Manufacturing stated, “We‟d had manufacturing work cells in place for at least two years, but change didn‟t really happen until we added teamwork.” To effectively integrate teamwork into their corporate strategy, all of the following actions were undertaken by Willow except:
Correct : C. Individual employee success was recognized and celebrated.
99. While business firms have traditionally been organized around ________, athletic groups have long
recognized the importance of ________.
Correct : D. individuals; teamwork
100. All of the following statements help to explain the current popularity of teams except…….
Correct : D. Teams expertly focus on individual performance.