1. This is a supervisory style which involves high-directive–high-supportive behavior (HD–HS) and is appropriate when interacting with moderate-capability employees.
Correct : C. consultative style
2. Which of the following management substitutes is characterized by formalization, inflexibility, and closely
knit work groups?
Correct : C. Characteristics of the organization.
3. Being conscientious, admitting mistakes, and knowing one's strengths and limitations are the skills
associated with _______.
Correct : A. Competence
4. The leader's behavior actually makes the leader's style.
Correct : A. True
5. Only managers can be true leaders, because they have the ability to influence others.
Correct : B. False
6. Transformational leadership focuses on middle and first line managers.
Correct : B. False
7. To determine whether one's leadership style is task- or relationship-oriented, the leader must fill in the
Least Coworker Participation (LCP) scale.
Correct : B. False
8. The supportive style is largely absent in the autocratic supervisory style.
Correct : A. True
9. Which of the following statements about leadership is false?
Correct : C. When people operate as leaders their role is always clearly established and define
10. Within an organisation, leadership influence will be dependent upon the type of ________ that the leader
can exercise over the followers.
Correct : A. Power
11. Which of the following sources of power are among those identified by French and Raven?
Correct : D. All the above
12. Legitimate power is based on the subordinate‟s perception that the leader has a right to exercise
influence because of the leader‟s
Correct : A. role or position within the organisation
13. The functional approach to leadership emphasises that
Correct : D. neither of the above
14. Adair claims that the effectiveness of a leader is dependent upon meeting ________areas of need within
the work group.
Correct : A. three
15. Needs such as training the group, setting standards and maintaining discipline, and appointing subleaders may be called
Correct : C. team functions
16. Results of the Ohio State Leadership studies indicated that there are two major dimensions of leadership
behaviour. What are they?
Correct : B. Consideration and structure
17. Which of the following qualities did the University of Michigan Institute for Social Research find in
effective supervisors?
Correct : D. All the above.
18. The ______________ style of leadership is where the focus of power is with the manager. The manager
alone exercises decision-making, authority and the control of rewards or punishments.
Correct : C. authoritarian
19. Tannenbaum and Schmidt‟s continuum of possible leadership behaviour identifies four main styles of
leadership by the manager. What are they?
Correct : B. Tells, sells, consults and joins
20. Contingency theories of leadership are based on the belief that
Correct : A. there is no single style of leadership appropriate to all situations
21. Vroom and Yetton‟s contingency model of leadership is based on certain aspects of a leader‟s decision,
they are
Correct : C. both of the above
22. Another contingency model of leadership is the path-goal theory. This suggests that subordinates will
see leadership behaviour as a motivating influence if
Correct : D. all the above
23. Hersey and Blanchard present a form of situational leadership based on the ___________ of the people
the leader is attempting to influence.
Correct : A. Readiness
24. When determining the most appropriate form of leadership, which of the following should be
considered?
Correct : D. All the above
25. The following four different approaches to management thinking were developed in the first half of the
20th century:
Correct : B. Scientific management, general administrative, quantitative, and organizational behavior.
26. When we classify managers according to their level in the organization they are described as _______.
Correct : B. Top managers, middle managers and supervisors
27. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as:
Correct : C. Scientific management.
28. Authority, discipline, unity of command, and unity of direction are:
Correct : D. Four of Fayol's fourteen principles of management.
29. Some of the other fields of study that affect management theory or practice include:
Correct : A. Political science, philosophy, anthropology and sociology
30. The philosophy of management known as total quality management developed primarily out of the
work of:
Correct : D. W. Edwards Deming
31. Possibly the most important pre-20th century influence on management was:
Correct : B. The industrial revolution.
32. ________________ need involves the desire to affiliate with and be accepted by others.
Correct : B. Belongingness
33. Needs that impel creativity and innovation, along with the desire to have a productive impact on our
surroundings are ___________ needs.
Correct : C. Growth
34. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and
career orientation are all features of:
Correct : A. Weber's ideal type bureaucracy.
35. The decision-making model consists of four styles: directive, analytic, behavioral and _______________.
Correct : A. Conceptual
36. ________ is characteristic of liquidity ratios.
Correct : A. Organization’s ability to meet its current debt obligations
37. __________ is a communication that flows from a higher level to one or more lower levels in the
organization.
Correct : D. None of given options
38. 1st stage of group development is ____________.
Correct : C. Forming
39. _____ is an individual's capacity to influence decisions
Correct : D. Power
40. An organizational design with low departmentalization, wide spans of control, authority centralized in a
single person and little formalization are characteristics of ________.
Correct : A. Simple structure
41. __________ is the form of departmentalization that groups similar jobs and activities into departments.
Correct : D. A functional structure
42. The main influence on the behavioral science theories were:
Correct : A. Psychology and sociology.
43. ERG theory was introduced by _____________.
Correct : A. Clayton Alderfer
44. __________ is counter to goal-setting theory.
Correct : B. Reinforcement Theory
45. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by _________.
Correct : A. University of Iowa researcher
46. The difference between an e-business enhanced organization and an e-business enabled organization is:
Correct : D. Only e-business enhanced organizations have e-business units within their organization.
47. __________ is not one of the eight steps in the decision making process.
Correct : D. Delegating the decision making
48. __________ is the capacity to affect the behaviors of others.
Correct : B. Power
49. Which of the following is NOT associated with learning organizations or knowledge management?
Correct : D. PSTN
50. Surroundings are ___________ needs.
Correct : C. Growth
51. The vertical flow of communication from lower level to one or more higher levels is _____________.
Correct : A. Upward communication
52. Inputs necessary for the group to operate are ____________ inputs.
Correct : B. Work Group
53. A__________ is the combining of two or more companies into one organization.
Correct : A. Merger
54. The General Manager‟s meeting was most likely a result of the following management function:
Correct : C. Decision-Making
55. Managers today realize that long-term success can be achieved primarily by satisfying the customer.
Customers are demanding quicker service, higher quality, and more _____.
Correct : A. Value for their money
56. The belief that a firm's obligation goes beyond that required by law and economics, and includes a
pursuit of long-term goals that are good for society is known as:
Correct : C. Social responsibility
57. Challenging goals usually lead to __________ performance from individuals and groups.
Correct : A. Higher
58. Which of the following is not a basic function of the management process?
Correct : C. Working
59. One of the greatest effects of e-commerce is that:
Correct : A. Costs will be reduced
60. Which of the following has been the main driver to the globalization of business?
Correct : B. Technology
61. Operations management is applicable
Correct : C. to manufacturing and service sectors
62. Walter Shewhart is listed among the important people of operations management because of his
contributions to
Correct : C. statistical quality control
63. Henry Ford is noted for his contributions to
Correct : C. assembly line operations
64. Taylor and Deming would have both agreed that
Correct : C. Management must do more to improve the work environment and its processes so that quality can be improved
65. Who among the following is associated with contributions to quality control in operations management?
Correct : C. W. Edwards Deming
66. The field of operations management is shaped by advances in which of the following fields?
Correct : D. all of the above
67. The five elements in the management process are
Correct : D. plan, lead, organize, manage, and control
68. The responsibilities of the operations manager include
Correct : C. planning, organizing, staffing, leading, and controlling
69. Which of the following is not an element of the management process?
Correct : A. pricing
70. An operations manager is not likely to be involved in…..
Correct : C. the identification of customers' wants and needs
71. All of the following decisions fall within the scope of operations management except for……
Correct : C. location of facilities
72. Which of the following are the primary functions of all organizations?
Correct : A. operations, marketing, and human resources
73. Budgeting, paying the bills, and collection of funds are activities associated with the
Correct : B. finance/accounting function
74. Which of the following would not be an operations function in a fast-food restaurant?
Correct : B. advertising and promotion
75. The three major functions of business organizations
Correct : C. overlap
76. The marketing function's main concern is with
Correct : D. generating the demand for the organization's
77. Current trends in operations management include all of the following except
Correct : D. mass production
78. The service industry makes up approximately what percentage of all jobs in the United States?
Correct : C. 74%
79. Typical differences between goods and services do not include
Correct : A. cost per unit
80. Which is not true regarding differences between goods and services?
Correct : C. Goods tend to have higher customer interaction than services.
81. Which of the following is not a typical attribute of goods?
Correct : B. aspects of quality difficult to measure
82. Which of the following services is not unique, i.e., customized to a particular individual's needs?
Correct : B. elementary education
83. Which of the following is not a typical service attribute?
Correct : B. customer interaction is high
84. Which of the following inputs has the greatest potential to increase productivity?
Correct : B. management
85. Forecasts used for new product planning, capital expenditures, facility location or expansion, and R&D
typically utilize a……….
Correct : B. long-range time horizon
86. The three major types of forecasts used by business organizations are
Correct : B. economic, technological, and demand
87. Which of the following is no step in the forecasting process?
Correct : B. eliminate any assumptions
88. The two general approaches to forecasting are……..
Correct : A. qualitative and quantitative
89. Which of the following uses three types of participants: decision makers, staff personnel, and
respondents?
Correct : C. the Delphi method
90. Which of the following is not type of qualitative forecasting?
Correct : D. moving average
91. The forecasting model that pools the opinions of a group of experts or managers is known as the………
Correct : B. jury of executive opinion model
92. Which of the following techniques uses variables such as price and promotional expenditures, which
are related to product demand, to predict demand?
Correct : A. associative models
93. The fundamental difference between cycles and seasonality is the
Correct : A. duration of the repeating patterns
94. Increasing the number of periods in a moving average will accomplish greater smoothing, but at the
expense of……….
Correct : D. responsiveness to changes
95. Organizational structure is made up of key elements. Which of the following is not one of these
elements?
Correct : D. Co-ordination
96. Which of the following is one of the six key elements a manager needs to consider when designing an
organization‟s structure?
Correct : B. Work specialization
97. One of the most popular ways to group activities is by………..
Correct : B. Function
98. Sun Petroleum Products departmentalizes by fuels, lubricants, and waxes and chemicals. This is an
example of departmentalization by………..
Correct : A. Product
99. Which type of departmentalization achieves economies of scale by placing people with common skills
and orientations into common units?
Correct : D. Functional
100. When jobs are grouped together based on a particular type of customer, this is known as…..