1. The human relations view of conflict advocates:
Correct : D. acceptance of conflict.
2. The interactionist view of conflict proposes that conflict is:
Correct : B. necessary for effective group performance.
3. According to the interactionist‟s perspective, a group that functions without conflict is:
Correct : B. prone to becoming static and apathetic.
4. Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the _____ view of conflict.
Correct : D. interactionist
5. _____ conflict supports the goals of the group and improves its performance.
Correct : C. Functional
6. _____ conflict hinders group performance.
Correct : D. Dysfunctional
7. Conflict is functional if it:
Correct : A. supports the goals of the group.
8. Conflict that relates to the content and goals of the work is termed _____ conflict.
Correct : B. task
9. Which is not one of the three types of conflict?
Correct : B. job
10. _____ conflict focuses on interpersonal relationships.
Correct : C. Relationship
11. _____ conflict relates to how the work gets done.
Correct : D. Process
12. _____ conflicts are almost always dysfunctional.
Correct : C. Relationship
13. The most important criterion in determining whether conflict is functional or dysfunctional is:
Correct : D. group performance.
14. The first stage of the conflict process is called:
Correct : C. potential opposition or incompatibility.
15. Which of the following is a stage in the conflict process?
Correct : D. incompatibility
16. Which of the following is not a stage in the conflict process?
Correct : C. vision
17. The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict
process.
Correct : A. potential opposition
18. Stage II of the conflict process deals with:
Correct : A. cognition and personalization of conflict.
19. According to the text, the categories of antecedent conditions for conflict include all of the following
except:
Correct : C. group interaction.
20. High job specialization causes _____ conflict.
Correct : B. structural
21. Research confirms that participation and conflict are:
Correct : A. positively correlated.
22. In which stage are conflict issues defined?
Correct : B. Stage II, Cognition and personalization
23. _____ intervene(s) between people‟s perceptions and emotions and their overt behavior.
Correct : B. Intention
24. There are two dimensions to conflict-handling intentions, cooperativeness, and assertiveness.
Cooperativeness is the degree to which:
Correct : A. one party attempts to satisfy the other party’s concerns.
25. The dimension of the conflict-handling intention labeled assertiveness is:
Correct : A. the degree to which one party attempts to satisfy his/her own concerns.
26. Which is not one of the five conflict-handling intentions?
Correct : A. Cooperating
27. The conflict-handling orientation that combines assertiveness and cooperation is:
Correct : A. collaborating.
28. The unassertive and uncooperative conflict-handling orientation is:
Correct : C. avoiding.
29. Attempting to find a win-win solution that allows both parties‟ goals to be completely achieved and
seeking a conclusion that incorporates the valid insights of both parties is an example of which conflicthandling intention?
Correct : A. collaborating
30. Which type of conflict-handling intention results in a person‟s withdrawing from conflict?
Correct : B. avoiding
31. Conflict-handling behaviors are initiated in _____, in which there is a dynamic process of interaction.
Correct : B. Stage III of the conflict process
32. The two dimensions of conflict-handling orientations are:
Correct : C. cooperativeness and assertiveness.
33. Trying to make someone else accept blame for a problem is an example of which conflict-handling
orientation?
Correct : A. competing
34. Which one of the following conflict-handling orientations represents an attempt to find a win-win
solution?
Correct : B. collaborating
35. Collaborating is the preferred conflict-handling orientation:
Correct : C. to gain consensus and commitment.
36. _____ is when one party is willing to be self-sacrificing in order that the relationship can be maintained.
Correct : B. Accommodating
37. The conflict-handling orientation that is based on a process of give-and-take and an emphasis on
“splitting the difference” is:
Correct : D. compromising.
38. To achieve a compromising approach one needs to:
Correct : D. give up something of value.
39. A willingness to accept a raise of $2 an hour rather than $3, to acknowledge partial agreement with a
specific viewpoint, and to take a partial blame for an infraction are examples of:
Correct : D. compromising.
40. In which stage of the conflict process does conflict become visible?
Correct : D. behavior (Stage IV)
41. Which of the following is not a conflict resolution technique?
Correct : B. appointing a devil’s advocate
42. Conflict management techniques can:
Correct : C. both resolve and stimulate conflict.
43. Which of the following is a conflict stimulation technique?
Correct : C. bringing in outsiders
44. What is conflict management?
Correct : A. achieving the desired conflict level
45. Conflict is constructive when:
Correct : D. all of the above
46. Which one of the following might not be a functional outcome of the conflict process?
Correct : B. avoids risk
47. Conflict is dysfunctional when it:
Correct : B. reduces group cohesiveness.
48. A common ingredient in organizations that successfully create functional conflict is that they:
Correct : A. reward dissent and punish conflict avoiders.
49. If you support the idea that conflict is bad and should be eliminated, you are supporting:
Correct : A. the traditional view.
50. You have decided to accept conflict as a natural occurrence and deal with it. You are supporting:
Correct : B. the human relations view.
51. You decide to do more research on the view that conflict should be encouraged as a means to achieve
change and innovation. This view is termed:
Correct : C. the interactionist view.
52. When the group disagrees, it is usually over how the work should get done. The type of conflict
experienced by your group is:
Correct : C. process conflict.
53. You have decided to allow the conflict to exist so long as it doesn‟t hinder group performance. You will
try to eliminate _____ conflict.
Correct : B. dysfunctional
54. Last month, Jennifer‟s department experienced constructive conflict during a meeting. Which of the
following is not an outcome of this functional conflict?
Correct : D. communication is retarded
55. When “yes” people are hired and promoted, _____ outcomes are likely to result.
Correct : C. dysfunctional
56. Conflict:
Correct : B. is always dysfunctional.
57. Which of the following is a characteristic of distributive bargaining?
Correct : D. opposed to each other
58. You have decided to try to find a win-win situation. You have decided to find a way to engage in:
Correct : A. integrative bargaining.
59. Which of the following is/are pre-judgement(s) of the „Hawthorne Studies?‟
I. Perceived meaning and importance of the work determine the output. II. Job performance depends on the individual worker. III. Workplace culture sets its own production standards.
Correct : B. Only (II) above
60. If a manager develops a new idea and gives a plan for development of a new product in his
workplace, then he is carrying out which of the following roles?
Correct : B. Entrepreneur
61. Which of the following is the employer-employee authority relationship that follows the chain of command?
Correct : C. Line authority
62. Which of the following steps in the planning process should be completed before the others can be
addressed?
Correct : B. Stating organizational objectives
63. Which of the following is a factor that affects delegation of authority from the delegant‟s aspect?
Correct : D. Fear of criticism
64. Standing plans that furnish broad guidelines for channeling management thinking in specified direction
are called
Correct : D. Policies
65. Which of the following is/are advantage(s) of a functional structure?
I. Permits growth and diversity of products and services. II. Power and prestige. III. Clarity about career paths. IV. Furnishes measurable training ground for general managers.
Correct : C. Both (II) and (III) above
66. Various moderating variables determine whether a manager will act in an ethical or unethical manner. Which of the following individual characteristics indicates the degree to which people believe they are masters of their own fate?
Correct : D. Locus of Control
67. Power based upon identification with a person who has desirable resources or personal traits is known as
Correct : D. Referent power
68. Departmentation by „time‟ is one of the oldest forms of departmentation, generally used at lower levels of the organization. Which of the following is not an advantage of departmentation by „time?‟
Correct : C. It mostly results in improved coordination and communication
69. If Coca-Cola wished to examine its general environment before constructing its business strategy, the
company would explore all of the following environments except
Correct : B. Knowledge
70. Many sophisticated techniques or tolls are useful in decision-making. Which of the following is a tool that helps managers figure out how much to produce and points out the relationship between revenues, costs, and profits?
Correct : B. Breakeven analysis
71. With respect to factors that affect reorganization, when a single change triggers off a sequence of
related changes, it is called the
Correct : C. Domino effect
72. Which of the following is a method that can be used to overcome the tendency toward conformity in group decision-making?
Correct : A. Brainstorming
73. Which of the following is a strength of the divisional structure?
Correct : A. It focuses on results
74. Douglas McGregor's view that suggests that employees will exercise self-direction and self-control when they are committed to the objectives of the work is called:
Correct : C. Theory Y
75. Which step in Maslow's Hierarchy of Needs Theory deals with achieving one's potential?
Correct : A. Self-actualization
76. Which of the following would be classified by Herzberg as a hygiene factor?
Correct : B. Company policy
77. Who proposed that achievement, affiliation and power are three important needs that help explain
motivation in workplace situations?
Correct : A. McClelland
78. Company policy, administration, supervision, interpersonal relations, working conditions, and salary are
characterized as:
Correct : C. Hygiene factors
79. An individual's perception of whether performing at a particular level will lead to attainment of a desired
outcome is termed:
Correct : D. Instrumentality
80. Expectancy theory is an example of a:
Correct : A. Process Theory
81. Which of the following steps is important to improving expectancy?
Correct : A. Create the belief that effort is related to performance.
82. Management by objectives emphasizes participatively setting goals that are:
Correct : D. Tangible, verifiable, and measurable.
83. For the individual employee, MBO provides:
Correct : A. Specific personal performance objectives.
84. Research indicates that financial incentives _____________ commitment to difficult goals.
Correct : C. decrease
85. An individual's belief that he or she is capable of performing a task is called:
Correct : C. Self-efficacy
86. The major benefit of having employees participate in goal setting is:
Correct : B. That it appears to induce employees to accomplish more difficult goals and tasks.
87. Employee recognition can:
Correct : A. Be a strong motivator.
88. The theory that an employee will compare his or her job inputs and outcomes relative to others is called:
Correct : D. Equity Theory
89. Allocating extrinsic rewards for behaviour that has been previously intrinsically rewarded tends to
decrease the overall level of motivation, and is called:
Correct : C. Cognitive Evaluation Theory
90. Alfie Kohn suggests that for people to be motivated it is only necessary to provide the right :
Correct : C. Environment
91. An employee's experience in a situation or position outside his or her current organization is a referent
comparison called:
Correct : B. Self-outside
92. What are the most common hours for a "professional" to work in a week?
Correct : C. Until the job is done
93. Theory X suggests that employees:
Correct : A. Dislike work
94. What three words define motivation?
Correct : D. Intensity, direction, persistence
95. What does ERG stand for?
Correct : D. Existence, relatedness, growth
96. The theory that individuals act depending upon their evaluation of whether their effort will lead to good performance, whether good performance will be followed by a reward, and whether that reward is attractive to them, is called:
Correct : B. Expectancy Theory
97. Which answer corresponds to a person's internal desire to do something, due to such things as interest,
challenge and personal satisfaction?
Correct : C. Intrinsic motivators
98. What is valence?
Correct : A. The value or importance an individual places on a reward
99. Transformational leadership is about change, _________, and entrepreneurship.
Correct : B. innovation
100. While considering the seven leadership styles described by the leadership continuum, all of the following are variables that need to be considered for a manager, EXCEPT,
Correct : D. manager's preferred style based on confidence in upper management.