1. Both Sellers and buyers are business firms, under ___type of e-commere transaction.
Correct : A. B2B Commerce
2. Which method is very popular for making online transactions?
Correct : B. All of these
3. ____________ refers to contracting out some of its activities to a third party which were earlier
performed by the organisation.
Correct : C. Outsourcing
4. Under what method payment is made at the time of physical delivery of goods.
Correct : A. Cash on delivery
5. It is not an application of e-business.
Correct : A. Contract R&D
6. The payment mechanism typical to e-business
Correct : A. Credit and Debit Cards
7. e-commerce does not include
Correct : B. Interactions among the various departments within the business
8. ___transactions have business firms at one end and its customers on the other end.
Correct : B. B2C Commerce
9. India is the preferred destination for BPO because of ____________.
Correct : C. Cheap Manpower
10. Out of e-commerce and e-business, which is a broader term?
Correct : D. e-business
11. A Call Centre handles
Correct : A. Both customer facing and back-end business
12. Outsourcing
Correct : A. Includes off shoring
13. ______________ is not a process tools for TQM systems.
Correct : C. Plier
14. The process mapping is a ______ diagram.
Correct : B. Work flow
15. Total Quality Management (TQM) focuses on
Correct : C. Both a and b
16. Which of the following is responsible for quality objective?
Correct : A. Top level Management
17. The following is (are) the machine down time.
Correct : D. All of the above
18. TQM & ISO both focuses on
Correct : A. Customer
19. While setting Quality objective, ________ to be considered.
Correct : B. Customer need
20. _______ helps organization reduce employee turnover and absenteeism.
Correct : B. Training & development
21. While setting Quality objective, ________ to be considered.
Correct : A. Customer need
22. Customers are primarily concerned with ______________.
Correct : A. Communication, courtesy, and credibility of the sales person
23. "Quality is defined by the customer" is
Correct : B. A user-based definition of quality
24. What is quality assurance?
Correct : A. Quality assurance deals with activities which prove that products and services meet the required quality standard
25. Which quality management program is related to the maintenance of plants and equipments?
Correct : D. Total productive maintenance
26. The aim of Just-In-Time manufacturing principle is to eliminate
Correct : D. All of the above
27. All of the following costs are likely to decrease as a result of better quality except ______________.
Correct : C. Maintenance costs
28. Which of the following ratio is to “estimate the value added by given knowledge assets regardless of
where they are located”?
Correct : C. Return-on-knowledge
29. Knowledge stored in the form of manuals and formalized policies of the company indicates which of the
following characteristics of the knowledge?
Correct : A. Expandable
30. What is the average life expectancy of most of the firms?
Correct : A. Twenty years
31. People knowledge includes which of the following?
Correct : D. All of the above
32. Grouping ideas or details that are stored and recalled together as a unit is an example of which of the
following?
Correct : C. Chunking
33. Which of the following knowledge can be articulated, codified, and stored in certain media?
Correct : A. Explicit knowledge
34. The normative intervention specifies a particular way to manage an organization is known as
__________.
Correct : D. Grid organization development
35. Which of the following year James Watt invented the steam engine in industrial age?
Correct : B. 1763
36. Economy driven by information and communication technologies and knowledge workers prevails
during__________.
Correct : C. Third economic wave
37. Stress management is about learning
Correct : B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life
38. Which of the following statements is true about stress management?
Correct : D. Only ‘a’ & ‘b’ are right
39. ___________ creates a feeling of fear and threat amongst individuals and employees.
Correct : A. Crisis
40. ____________ is an inevitable factor for achieving economic growth.
Correct : C. Change
41. A primary benefit of MBO is:
Correct : C. Improve employee motivation
42. Functional departmentalization groups’ jobs by which of the following?
Correct : A. Tasks they perform
43. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions The study of the management function that defines goals and establishes strategies to achieve them is called:
Correct : A. Planning
44. Which one of the following items best reflects the extent to which a
society places a high value on reducing risk and instability?
Correct : A. Uncertainty avoidance
45. When a manger made a decision and he is uncertain about the
outcomes His decision is likely to be:
Correct : D. Risky
46. Forecasting techniques fall into which of the following two categories?
Correct : C. Quantitative and qualitative
47. A plan developed to carry out a course of action that is not likely to be
repeated in the future is called:
Correct : A. Single-use plan
48. The organization which has no interaction with its external
environment is called:
Correct : B. Closed system
49. Which famous management thinker was related with the development
of “Theory X”?
Correct : A. Douglas McGregor
50. The management function that specifies goals to be achieved and
deciding in advance the appropriate actions to achieve those goals is:
Correct : D. Planning
51. Supervisor is another name for whom?
Correct : C. first-line managers
52. Which of the following is true concerning technical and managerial
skills?
Correct : C. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
53. Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams?
Correct : B. omnipotent
54. Managers operate within the constraints imposed
by__________________.
Correct : C. the organization’s culture and environment
55. Which of the following is not an example of a constituency that
makes up the specific environment?
Correct : B. sociocultural factors
56. Employees in organizations with strong cultures _______________.
Correct : A. are more committed to their organization
57. When Japanese employees use words such as: KAIZEN and RINGI,
they are using organizational __________.
Correct : A. languages
58. According to the textbook, _______________ refers to the number of components in an organization’s environment and the extent of the knowledge that the organization has about those components.
Correct : C. degree of complexity
59. A manager resolving conflict among organizational members is
performing what function?
Correct : D. leading
60. According to Mintzberg’s management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.
Correct : B. interpersonal
61. Hawthorne studies were a series of early experiments that focused on:
Correct : A. Behavior in the workplace
62. Selecting an alternative in the decision-making process is
accomplished by option:
Correct : A. Choosing the alternative with the highest score
63. A plan developed to carry out a course of action that is not likely to
be repeated in the future is called:
Correct : B. Specific plan
64. Concern for employee motivation is most closely associated with
which of the following management approach?
Correct : B. Organizational behavior (NOT SURE)
65. Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment?
Correct : A. Economic
66. Which factor has been the most rapidly changing component in an
organization’s general environment in the past quarter-century?
Correct : D. Technological
67. The process of monitoring performance, comparing it with goals and
correcting any significant deviations is known as:
Correct : D. Controlling
68. When Usman decides to deploy employees to another department that is lagging behind in production, he is acting in which of the following roles?
Correct : D. Resource allocator
69. The greater the risk involves in making a decision, the greater the:
Correct : C. Rewards
70. Each subordinate should report to one and only one superior is
called:
Correct : B. Unity of command
71. Which of the following is part of the principles of management
identified by Henri Fayol?
Correct : A. Scalar chain
72. A learning organization has developed its________
Correct : B. Capacity to adapt and change
73. Which of the following is not a suggestion for motivating employees?
Correct : B. Makes goals very difficult to achieve
74. In Maslow’s need hierarchy, a healthy work environment is an
example of what type of need?
Correct : C. Safety
75. The plans which deal with fairly small set of activities are called:
Correct : C. Operational plan
76. Which of the following is known as the process of getting activities
completed efficiently and effectively with and through other people?
Correct : B. Management
77. Which of the following describe(s) a global marketplace?
Correct : D. All of the given options
78. The assignment of new or additional responsibilities to a subordinate
is called:
Correct : C. Delegation
79. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager’s role?
Correct : D. Henry Mintzberg
80. Which expectancy theory linkage explains the degree to which a
student desires a good job?
Correct : A. Expectancy
81. Which ethical approach is guided by what will result in the greatest
good for the greatest number of people?
Correct : D. Justice approach
82. Low level management has a complete authority to make decisions
in case of:
Correct : B. Decentralization
83. Which one of the following individuals is most closely associated with
scientific management?
Correct : A. Frederick Taylor
84. There are many healthcare products manufacturers XYZ Company manufactures only personal hygiene products It markets such products deodorant, body powder, body creams, and exfoliates Because it only stocks body care and personal hygiene products, it is using ___ strategy :
Correct : C. Focus
85. When managers give goals to employees, they must always: :
Correct : D. All of the given options
86. The organization that has developed the capacity to continuously
learn, adapt, and change is called:
Correct : B. Learning organization
87. Your firm’s attorney has which of the following power when giving legal advice?
Correct : C. Expert
88. Which of the following is a function of how much decision-making
authority is pushed down to lower levels in the organization?
Correct : A. Departmentalization
89. Organizations that are highly flexible and adaptive are described as
which of the following?
Correct : C. Rational
90. A human resource manager attending a local Society for Human
Resource Management meeting would be functioning in which of the following role?
Correct : C. Liaison
91. Which type of environment is best suited for mechanistic
organizations?
Correct : A. Dynamic
92. The most outspoken advocate of the classical view of social
responsibility is economist and Nobel prize winner:
Correct : C. Milton Freeman
93. In traditional goal setting, the goals are set at the top level of management and after that they:
Correct : B. Are broken down into sub goals for each level of the organization
94. Which of the management tasks is the most important for a
supervisory manager?
Correct : C. Controlling
95. A budget is an example of which of the following plan?
Correct : B. Single use plan
96. Which of the following is the final step in the decision-making
process?
Correct : B. Evaluating the decision’s effectiveness
97. The behavioral dimension of leadership involving the concern that
the leader has for the feelings, needs, personal interest, problems, and well-being of followers is referred to as which of the following?
Correct : D. Democratic
98. What type of an organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge?
Correct : C. Learning organization
99. Monitoring organizational progress towards goal attainment is called:
Correct : D. Controlling
100. Organizational culture is similar to an individual’s: