2. In order to communicate, motivate and delegate a manager must
have:
Correct : D. Interpersonal skills
3. Which of the following is called output of a system?
Correct : B. Material
4. Who is credited for the theory of motivation based on the hierarchy
of needs?
Correct : A. Abraham Maslow
5. Which of the following is NOT an example of a constituency that
makes up the specific environment?
Correct : B. Socio-cultural
6. The SWOT approach assesses an organization’s:
Correct : C. Strengths, Weaknesses, Opportunities, Threats
7. An office supply firm that has three departments based upon retail,
wholesale, and governmental customers is using which of the following types of departmentalization?
Correct : A. Functional
8. To determine the ___________, a manager must determine what is
relevant or important in resolving the problem
Correct : D. Decision criteria
9. A manager who strives to ensure the activities of the organization’s employees are supported and blend well with those of individuals outside the firm could be said to hold which of the following interpersonal role within the company?
Correct : C. Figure head
10. What would be the best description of plans that focus on the broad future of the organization and incorporate both external environmental demands and internal resources into managers’ actions?
Correct : C. Strategic plans
11. Which of the following scientist is most closely associated with the
Hawthornestudies?
Correct : B. Mayo
12. When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which of the following types of planning is used?
Correct : C. Informal planning
13. Which of the following is the power that rests on the leader’s ability to punish or control?
Correct : B. Coercive power
14. Inspiring people to be high performer is called:
Correct : B. Leading
15. Which of the following theory is currently the most widely accepted when describing employee motivation?
Correct : B. Three-need
16. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role?
Correct : B. Liaison
17. LG and Sony electronics agreed to cooperate on developing new technologies Representatives from each firm meet regularly to coordinate this new venture Which of the following roles these mangers are playing?
Correct : A. Liaison
18. A skill or capability that enables an organization to conceive of and implement its strategies is its:
Correct : A. Strength
19. The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions The main constituencies are made up of customers, suppliers, competitors, and ________
Correct : A. Legislators
20. Set of processes involved in creating or determining the strategies of the organization is called:
Correct : A. Strategy formulation
21. Which of the following is a general statement or understanding that guide or channelize thinking in decision making?
Correct : A. Policy
22. Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals?
Correct : A. Strategic management
23. Maslow’s need hierarchy, a healthy work environment is an example
of what type of need?
Correct : C. Safety
24. That would be the best description of plans that focus on the broad future of the organization and incorporate both external environmental demands and internal resources into managers’ actions?
Correct : C. Strategic plans
25. Which of the following is NOT a key element of the Total Quality
Management approach?
Correct : D. Focus on the supplier
26. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
Correct : A. Technical
27. The process of selecting decision criteria is accomplished by:
Correct : B. Flipping a coin to produce a – chance of being right
28. Alternatives that an organization chooses from its operations across several industries and several markets is called:
Correct : D. Market-level strategy
29. In the MBO system:
Correct : A. Objectives are determined by management
30. Strategic plans cover a broader view of the organization and include the formulation of goals, whereas operational plans define ways to:
Correct : B. Achieve the goals
31. The first step in the decision-making process is which of the
following?
Correct : D. Identifying a problem
32. A skill or capability that enables an organization to conceive of and
implement its strategies is its:
Correct : A. Strength
33. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:
Correct : D. Planning
34. The plans which deal with fairly small set of activities are called:
Correct : D. Personal plan
35. Which of the following can be defined as the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve its objectives?
Correct : D. Strategic management
36. Which of the following is NOT one of the situational factors thought to influence the relationship between leader behavior and subordinate motivation to perform in the path-goal theory?
Correct : D. Task structure
37. Social obligation is the obligation of a business to meet its:
Correct : D. Economic and legal responsibilities
38. All of the following are the examples of the actions that can be taken in strategy implementation stage EXCEPT:
Correct : A. Changing organization’s pricing strategy
39. The method by which strategies are operational zed or executed
within the organization is called:
Correct : A. Strategy implementation
40. The idea that employees should also share the profit of organization
was given by:
Correct : C. Charles Babbage
41. In some countries, such as Venezuela, titles, rank, and status carry
a lot of weight These countries have a large:
Correct : A. Power distance
42. Which of the following is associated with the classical view of social responsibility?
Correct : A. Economist Robert Reich
43. Forecasting techniques fall into which of the following two
categories?
Correct : C. Quantitative and qualitative
44. If all criteria in the decision making are equal, weighting the criteria ______________.
Correct : B. is not needed
45. Decision making is (simplistically) typically described as which of
the following?
Correct : C. choosing among alternatives
46. In Step 6 of the decision-making process, each alternative is evaluated by appraising it against the _____________.
Correct : B. criteria
47. According to the textbook, because managers can’t possibly analyze all information on all alternatives, managers ______________, rather than ______________.
Correct : D. satisfice; maximize
48. Who coined the term ‘scientific management’?
Correct : C. F.W taylor
49. F.W Taylor’s important writing includes :
Correct : C. Both A & B
50. Which of the following elements of scientific management was given by Taylor ?
Correct : D. All of these
51. Control function cannot be performed without
Correct : D. All of these
52. “ No Smoking in the Factory “ is an example of
Correct : B. Rule
53. A Guideline that channelize decision making is called :
Correct : A. Policy
54. Who propounded the Theory X and Theory Y ?
Correct : A. Mc Gregor
55. Grapevine is called :
Correct : A. Informal communication
56. What is essential for the management to get things done in the organization?
Correct : B. Delegation
57. Which of the following principles of management was not given by Fayol ?
Correct : D. Standardisation
58. Which of the following includes in the classical theory ?
Correct : D. All of these
59. Bureaucratic models were given by :
Correct : A. Max Weber
60. Who gave 14 Principles of Management ?
Correct : D. Henry Fayol
61. Role of staff in “ line and staff “ organization is
Correct : A. Advisory
62. The keyword “ POSDC” was given by :
Correct : A. Koontz & O’Donnell
63. ………………….. ., weakness , opportunities, threats are the long form of SWOT analysis.
Correct : A. Strength
64. ……………….. are assumptions about future.
Correct : A. Premises
65. What does Maslow propounded about the five needs?
Correct : B. Hierarchy
66. Name one of the factors that govern the span of management.
Correct : B. Type of work
67. Communication is the art of transmitting …………………….
Correct : D. All of these
68. The communication process begins with …………….. who transmits the message.
Correct : B. Sender
69. What are the movements which play an important role in conveying meaning without
words?
Correct : B. Gestures
70. A …………………….. communication establishes and builds lasting relationships between
people.
Correct : B. Two way
71. …………………….. is defined as a group of person working together for a common purpose.
Correct : B. Organisation
72. Who developed the functional organization?
Correct : C. Taylor
73. Gang Boss is related to :
Correct : C. Availability of tools and machines
74. Communication flow from lower level to upper level within an oeganisation:
Correct : C. Upward communication
75. Single use plan means:
Correct : D. All of these
76. Standing plan ( Repeated plan) means
Correct : D. All of these
77. A ………………………… is general statement guide thinking and decision making and action in
organization.
Correct : B. Policies
78. The “ Functional Foremanship” was given by:
Correct : C. Taylor
79. What does decoding mean?
Correct : C. Both A & B
80. The most effective way of communication is :
Correct : A. Written
81. Frederic W. Taylor’s middle name is …………………….
Correct : A. Winslow
82. Which need includes the basic human needs of food, clothing and shelter?
Correct : A. Physiological needs
83. A …………….. means a specific action to be taken or not to be taken with respect to situation
Correct : B. Rule
84. The ………….. is organization in which line organization make decision and staff personnel provide
support and advice.
Correct : C. Line and staff organization
85. It consists of the message from superior to subordinate
Correct : B. Downward communication
86. Communication methods or media types
Correct : D. All of these
87. Which of the following is the level of management ?
Correct : D. All of these
88. …………………. Means influencing others to act towards the attainment of a goal.
Correct : A. Leadership
89. Manager who are responsible for the overall direction and operation of an organization.
Correct : A. Top level
90. The ability to understand , motivates and get along with other people is called……………..
Correct : B. Human
91. …………………. Is the mental ability to coordinate and integrate the organization interest.
Correct : C. Conceptual
92. The classical theory time period is :
Correct : A. 1900 ‐1930
93. Coordination between different department and person within the organization is called
…………………
Correct : A. Internal
94. Coordination between an organization and its external environment is called ………………..
Correct : B. External
95. In addition to place , labour and money which other internal environment factor influences
management?