1. Steps in human resource planning does not include
Correct : C. Personnel policies
2. Employment interview is one of the important steps in-
Correct : B. Selection
3. The preventive machinery for handling industrial disputes includes-
Correct : D. Collective bargaining
4. Which one the following is not the operative function of HRM?
Correct : B. Controlling
5. Human Resource Planning (HRP) includes:
Correct : D. all of the above
6. Recruitment is concerned with the process of:
Correct : B. developing a pool of potential employees
7. Which of the following is not necessary for promotion from within?
Correct : B. advertisements
8. Which of the following is not the part of the scope of industrial relations?
Correct : D. None of these
9. The Industrial Disputes Act was enacted and came into force in the year
Correct : A. 1947
10. Identify the correct definition of Industrial Relation
Correct : D. collective relationship between management and trade unions
11. Which of the following is the employer-employee authority relationship that follows the chain of command?
Correct : B. Line authority
12. Aptitude test is used to judge
Correct : A. The mental capacity of the applicant
13. One of the factors that govern the wage level is
Correct : A. Bargaining power of Trade Union
14. A committee consisting of equal number of representatives of employer and workmen
for settlement of dispute is called
Correct : C. Works Committee
15. The relation between the number of persons joining the organisation and leaving due to resignation, retirement or retrenchment is called
Correct : C. Labour turnover
16. When employees are taken through a short course under working conditions that approximate actual office conditions it is known as
Correct : D. Vestibule
17. The process of forecasting, developing and controlling by which a firm ensures it has the right number of people at the right place and time is
Correct : A. Human resource planning
18. Human resource planning which helps to plan for educational facilities, health care facilities, agricultural and industrial development etc is
Correct : A. HRP at national level
19. ______ training program tends more towards education than merely on the vocational training
Correct : B. apprenticeship
20. The factories Act 1948 came into force on
Correct : A. 1st April 1949
21. A plan originated to encourage efficiency amongst workers as well as to guarantee them wages according to time basis is
Correct : D. Halsey plan
22. If the employee feels aggrieved, the employee should file a written complaint within
Correct : B. 20 days of occurrence
23. The President shall appoint the staff Grievance Committee which shall consist of
Correct : A. 20 staff members
24. Both the employee and the supervisor have the right to appeal to the
Correct : B. President
25. ___________are used to judge the mental capacity of the appolicant.
Correct : C. Intelligence tests
26. On-the-job training includes
Correct : D. All of the above
27. Human Resource Development (HRO) can be used in_____level.
Correct : C. Both a and b
28. _________is an important link between the employers and the leaders of the workers.
Correct : A. Personnel manager
29. Which training programme tends more towards education than merely on the vocational training?
Correct : C. Apprenticeship training
30. Human Resource Management is
Correct : A. A staff functions
31. The ______and control systems should be altered to support the strategic HR function.
Correct : B. Reward
32. Human Resource professionals has to be skilled in the art of
Correct : A. Clarifying
33. The pricing strategy which sets a very high initial price for the new product so as to make maximum profit is
Correct : D. Skimming the cream pricing
34. The placing element of the marketing mix refers to
Correct : D. All of the above
35. Marketing management includes
Correct : D. All of the above
36. Which of the following is not considered a type of reseller?
Correct : C. Manufacturer
37. The promotion “P” of marketing is also known as
Correct : D. Marketing communication
38. The skimming , penetration, bargaining, and bundling are decided in the __________________ of marketing mix.
Correct : A. Price decisions
39. Which of the following is not part of marketing communication mix?
Correct : A. Telemarketing
40. Which of the following is not included in product decisions?
Correct : C. Warehousing
41. Marketing management includes _____ the products and services.
Correct : A. Advertising
42. A set of attributes and conditions buyers normally expect when they purchase a product is knows as
Correct : C. Expected product
43. The pricing strategy which sets a very high initial price for the new product so as to
make maximum profits is
Correct : D. Skimming the cream pricing
44. The mercantile agent that keeps the goods of others for sale is
Correct : B. Factor
45. The promotion technique which is not a planned element of a promotion mix is-
Correct : D. Publicity
46. The basic steps for product planning and control does not include
Correct : A. Plant location
47. The middlemen who link between the manufacturer or producer and retailer
Correct : C. Wholesaler
48. Who developed the 4Ps of marketing?
Correct : C. Mc Carthy
49. A __________ is a name, term, sign, symbol, or design, or a combination of these, that identifies the maker or seller of a product or service
Correct : A. brand
50. Which of the following is the stage of new product development in which the product and marketing program are tested in more realistic market testing?
Correct : D. Commercialization
51. A strategy of setting a high price for a new product in the market so that the company makes fewer but more profitable sales is
Correct : A. Market-skimming pricing
52. Using _________________, sellers often combine several of their products and offer the bundle at a reduced price.
Correct : B. Product bundle pricing
53. In the marketing mix, the process of moving products from the producers to the intended users is called
Correct : A. placing
54. During each stage in the development of a retail strategy, retail managers should:
Correct : C. look for both positive and negative feedback
55. The promotion mix involves
Correct : D. all of the above
56. The process of marketing communication involving information, persuasion and
influence is called
Correct : D. Promotion
57. When a firm introduces new product to a market in which it is well established it is called
Correct : B. Product development
58. When a present product is introduced to a new market it is called
Correct : B. Market penetration
59. Trade links connecting the manufacturers or producers and the intended consumers is called
Correct : C. Channels of distribution
60. Middlemen who do not handle the goods in the capacity of owners but render services and get paid in the form of commission are called
Correct : B. Mercantile agents
61. Consumer reaction and response is a yardstick use in
Correct : A. Pricing of a product
62. The concept of marketing mix as the combination of the major tools of marketing was
first developed by
Correct : A. Borden
63. An Extended marketing mix, the 7 Ps was proposed by Booms and Bitner in the year
Correct : B. 1981
64. For consumer goods, the most visible player in the channel of distribution is the
Correct : A. retailer
65. _____ do not normally deal with the end consumer but with other intermediaries
67. Marketing mix is the market mechanism consisting of elements like
Correct : D. all of the above
68. ________ is the costliest form of marketing
Correct : A. personal selling
69. Marketing means
Correct : A. transfer of ownership
70. The characteristics of a product or service that bear on its ability to satisfy stated or
implied customer needs
Correct : B. Product quality
71. Setting prices across an entire product line
Correct : C. Product –line pricing
72. The elements of the marketing mix includes
Correct : D. All of these
73. ____________means a mark made on commodities to indicate the quality and the manufacturer.
Correct : B. Brand
74. A ___________is a person who acts as a link in the channel of distribution.
Correct : C. Middleman
75. _________implies face to face contact between a seller and a buyer.
Correct : B. Personal selling
76. The solution to price competition is to develop a differentiated:
Correct : B. Offer, delivery and image
77. Which one of the following is a key to build lasting relationships with consumers?
Correct : C. Customer satisfaction
78. Which of the following are listed under Production and operation Management functions:
Correct : D. All of the above
79. Product planning and control is needed to achieve :
Correct : C. Both (a) and (b)
80. Which production planning function means working out the time that should be required to perform each operation :
Correct : A. Scheduling
81. _____________ involves issue of production orders for starting the operations.
Correct : B. Dispatching
82. Product design and development is associated with :
Correct : B. Form
83. Product development phases begins with
Correct : D. Idea generation
84. Plant Location decisions is affected by:
Correct : D. All of the above
85. Which Plant layout types deals with machines and equipments arranged in one line depending upon the sequence of operation required for the product:
Correct : A. Product layout
86. Production process begins with input which does not include
Correct : A. Goods and services
87. Controllable location factors for plant include
Correct : D. All of the above
88. Setting the productive activities in motion through release of orders and instructions is
Correct : A. Dispatching
89. The fixation of appropriate size, shape, quality, process, weight and other characteristics as to manufacture a product of desired variety and utility is
Correct : B. Standardization
90. The conversion of knowledge and requirement into a form, for use or manufacture is
Correct : C. Product design
91. Grouping of similar machines and equipment into departments where only certain kinds
of work are done is
Correct : A. Process or functional layout
92. The objective of product development is-
Correct : A. Provide the goods the market demands with changes in time and style
93. The formulation, coordination and determination of activities in the manufacturing
system is
Correct : A. Product planning and control
94. The duties and responsibilities of production managers witnessed in manufacturing
organizations include:
Correct : D. All of the above
95. Operations management is applicable:
Correct : C. to manufacturing and service sector
96. ________ is used to determine the time needed for the process, resources and machines to complete a certain step, activity or task.
Correct : B. Scheduling
97. Which one of the following phases (of the Product Planning and Control) tries to
analyze the expedition of work-in-progress?
Correct : C. Control
98. An inter-disciplinary activity requiring contributions from nearly all the functions of a firm such as marketing, design, manufacturing is
Correct : A. Product development
99. ___________ refers to less variety in the design of products, that is, new products are designed such that there is no major variation from the existing products.
Correct : D. Standardization
100. Which one of the following is not a factor affecting facility location planning?