Quiznetik
Business Communications | Set 3
1. The business letter that neither please nor displease the receiver, but are received with interest are known as
A. good news letter
B. praising letter
C. routine letter
D. all the above.
Correct : C. routine letter
2. For analysing readability of a communication, ................. is calculated
A. fischer’s index
B. pachees index
C. fog index
D. any of the above
Correct : C. fog index
3. The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.
A. report
B. memos
C. letters
D. circulars
Correct : A. report
4. Which of the following is /are element of body of a business report?
A. glossary
B. cover letter
C. recommendation
D. executive summery
Correct : C. recommendation
5. Which of the following is not an element of front matters of business report?
A. introduction
B. cover letter
C. acknowledgement
D. table of contents
Correct : A. introduction
6. Which of the following is not an element of back matters of business report?
A. appendix
B. list of references
C. bibliography
D. conclusion
Correct : D. conclusion
7. Which of the following is not a basic part of report?
A. introduction
B. discussion
C. executive summery
D. glossary
Correct : D. glossary
8. Which of the following is a basic part of report?
A. cover
B. recommendation
C. title page
D. glossary
Correct : B. recommendation
9. ------------ indicates the hierarchy of topics and their sequences.
A. appendix
B. list of references
C. bibliography
D. table of contents
Correct : D. table of contents
10. A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words
A. appendix
B. list of references
C. bibliography
D. glossary
Correct : D. glossary
11. Which is NOT one of the three purposes for giving oral presentations?
A. to persuade
B. to debate
C. to build goodwill
D. to inform
Correct : B. to debate
12. Which of the following is an informative presentation?
A. promoting a new service that your company is offering
B. convincing customers to upgrade to a higher level of service
C. demonstrating three successful sales techniques to new employees
D. entertaining the audience to stroke the customers' egos
Correct : C. demonstrating three successful sales techniques to new employees
13. A presentation designed to entertain and validate the audience is a(n)
A. persuasive presentation.
B. informative presentation.
C. oral presentation.
D. goodwill presentation.
Correct : D. goodwill presentation.
14. All of the following would be examples of persuasive presentations EXCEPT
A. selling a company's service to a new client.
B. changing an audience's opinion to secure enough votes for an innovative new policy.
C. stroking the audience's egos to validate their commitment to the organization.
D. convincing upper management to accept a proposal for hiring additional personnel.
Correct : C. stroking the audience's egos to validate their commitment to the organization.
15. Which of the following purposes of an oral presentation is specific in nature?
A. "this presentation will cover interpersonal skills, telephone etiquette, and up selling."
B. "this presentation will show that some departments are not providing high levels of customer service."
C. "this presentation will cover customer service."
D. "this presentation will explain why customers are so important to the success of the company."
Correct : A. "this presentation will cover interpersonal skills, telephone etiquette, and up selling."
16. An oral message is preferable to a written one when one of the goals is to
A. report many specific details of a law, policy, or procedure.
B. present extensive or complex financial data.
C. modifies a proposal that may not be acceptable in its original form.
D. minimize undesirable emotions.
Correct : C. modifies a proposal that may not be acceptable in its original form.
17. The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)
A. powerpoint presentation.
B. guided presentation.
C. interactive presentation.
D. monologue presentation.
Correct : B. guided presentation.
18. Good strategies for planning oral presentations include all of the following EXCEPT
A. learning about the physical conditions in which you will be speaking.
B. analyzing the audience and adapting the message to them.
C. incorporating proper headings and paragraph indentation.
D. simplifying what you want to say.
Correct : C. incorporating proper headings and paragraph indentation.
19. How many points should you limit yourself to in a typical presentation?
A. one
B. three
C. eight
D. there is no limit.
Correct : B. three
20. Which of the following does NOT involve communicating in the workplace?
A. answering customer letters
B. listening to instructions
C. lifting heavy boxes
D. working on a team project
Correct : C. lifting heavy boxes
21. Which of the following is an example of nonverbal communication?
A. an online blog where employees in different cities can share ideas
B. a company logo designed to project the organization's image
C. an e-mail message reminding employees of an upcoming staff meeting
D. a phone call from an attorney to a client
Correct : B. a company logo designed to project the organization's image
22. Effective business communication
A. decreases the number of positive responses to requests on the first try.
B. increases reading time.
C. increases the time that it takes disagreements to surface.
D. builds a positive image of your organization.
Correct : D. builds a positive image of your organization.
23. Which of the following is an example of an internal document?
A. a performance appraisal of an employee after his first six months on the job
B. a corporation's annual report released at the end of the year
C. a claims adjustment letter that grants a refund to a customer for a faulty product
D. a price quote for the purchase of new computers
Correct : D. a price quote for the purchase of new computers
24. Which of the following is an external audience of an organization?
A. peers
B. superiors
C. subordinates
D. stockholders
Correct : D. stockholders
25. Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to
A. rely exclusively on spell check software programs.
B. depend on secretaries to do all of your writing.
C. edit and proofread your written documents carefully and more than once.
D. have documents sent out to a professional printer to have copies made
Correct : C. edit and proofread your written documents carefully and more than once.
26. Writing skills for professionals in the workplace
A. are rarely used because the internet has significantly reduced the need to write
B. are not required because secretaries do most of the writing for professionals.
C. are not necessary since form letters and pre-designed templates are now available.
D. are a key job requirement that is frequently listed in professional job descriptions.
Correct : D. are a key job requirement that is frequently listed in professional job descriptions.
27. When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:
A. ineffective results
B. reduced workload
C. wasted time
D. lost goodwill
Correct : B. reduced workload
28. The primary purpose of a document that is written to convince readers to change their opinions is to
A. answer a question
B. building goodwill
C. persuade
D. inform
Correct : C. persuade
29. Which of the following is NOT an important aspect of working in teams?
A. drawing on each team member's strengths
B. resolving conflicts constructively
C. cooperating with others
D. assigning your work to others
Correct : D. assigning your work to others
30. Information overload
A. keeps people well informed and up to date
B. forces people to be selective about the messages they open and read.
C. is a primary purpose of informative and positive messages.
D. ensures that people get all the important information that they need
Correct : B. forces people to be selective about the messages they open and read.