1. The communication cycle, the process of re translation of signals into
ideas is called
Correct : B. decoding.
2. If each line in the inside address is started after leaving a small gap, it is
known as
Correct : C. indented form.
3. The inside address should be written
Correct : C. above the salutation.
4. Reports from the subordinates to the superiors take the form of
Correct : A. upward communication.
5. Pictures, slides, films fall under
Correct : B. audio-visual communication.
6. Realizing the potential of the self is part of the
Correct : D. personality development.
7. Salutation
Correct : B. begins at left hand margin of the letter.
8. Messieurs
Correct : A. a french term meaning gentlemen
9. A memo is an example for
Correct : A. internal communication.
10. Gestures is an example for
Correct : A. body language.
11. Communication over telephone is an example for
Correct : A. oral communication
12. The term “communis” derived from ___word.
Correct : B. latin.
13. Communication means ___information, feeling and thoughts, with others.
Correct : B. exchange of.
14. Grapevine communication is associated with _____communication.
Correct : B. informal
15. Lateral communication is between
Correct : B. same cadre of personal.
16. Audio Visual communication combines
Correct : C. both auditory & visual.
17. Communication problems otherwise known as
Correct : B. barriers.
18. Posters fall under _______communication.
Correct : B. visual.
19. Informal communication is otherwise known as ______ communication.
Correct : A. grapevine.
20. Horizontal communication flows through _______
Correct : D. all the above.
21. Face-to-face communication is a ______
Correct : B. direct conversation.
22. Physical Barriers to communication are ______
Correct : A. time and distance.
23. ___ is the process of arriving at agreement through consultation.
Correct : A. consensus.
24. Information must be
Correct : A. accurate, complete, clear.
25. Effective advice_____
Correct : D. all the above.
26. All the media available can be broadly classified into _____groups.
Correct : C. four.
27. Audio-Visual communication is most suitable for mass___and mass_____
Correct : A. publicity & education.
28. _____ communication is the most popular means of transmitting message.
Correct : B. oral.
29. On the _____ it is possible to get immediate feedback
Correct : B. telephone.
30. Which of the following is correct?
Correct : B. to my address.
31. When Respected Sir is the salutation the appropriate complimentary
clause is ____
Correct : A. yours sincerely.
32. Appropriate salutation for an application is ______
Correct : B. sir.
33. Margin to a letter is like _____
Correct : A. frame of a picture.
34. Conciseness means _______
Correct : B. courtesy.
35. Date of the letter shall be placed in the ______hand corner of a letter.
Correct : C. both (1 & 2).
36. Verification of the performance of communication is associated with______
Correct : D. communication process.
37. A group discussion of a real life situation with in a training environment is ____
Correct : A. discussion.
38. Bad Listeners will make ______communication
Correct : B. bad.
39. Post script appears in a letter___
Correct : C. at the end
40. One of the major drawbacks of the grapevine is that it may spread
____news which may sometimes prove harmful even to the employees.
Correct : D. secret
41. The possibility of misunderstanding at any step _____
Correct : A. brain drain.
42. The information the receiver gets is called ____
Correct : A. message.
43. ------- is the Sources of information
Correct : D. all the above.
44. Information about its products is ____information.
Correct : B. internal.
45. A business letter serves as a record for ____-reference.
Correct : D. both (2) & (3).
46. ____ is the essential aspect of communication
Correct : D. feedback.
47. Correctness implies____
Correct : D. all the above.
48. _____Communication is unsuitable for lengthy message.
Correct : A. oral.
49. “Communication is something so simple and difficult that we can never
put it in simple words”- says___
Correct : A. t.s.matthews.
50. Listening helps to make __effective.
Correct : A. communication
51. Communication in an organization should ideally flow____
Correct : C. both ways.
52. The official record of the proceeding of a meeting is known as ____
Correct : B. minutes.
53. The participants of a board meeting are _____
Correct : B. directors.
54. Minutes of resolutions is only resolutions ___
Correct : A. recorded.
55. An informal report is usually in the form of a _____communication.
Correct : A. person to person
56. List of items to be discussed and decided in a meeting is called as ____
Correct : D. agenda
57. An Agenda prepared in connection with ____
Correct : A. meeting.
58. _____is a communication which contains the decision of the higher
authority of the organization.
Correct : B. resolution.
59. A report prepared in a prescribed form and presented according to an
established procedure is ____report
Correct : A. formal.
60. ____is done by drawing a list of the items of business to be transacted at
the meeting.
Correct : D. agenda.
61. The minute books are the ____book of the company.
Correct : B. statutory.
62. ____and testimonials are important because they express the opinion of
others the applicant’s suitability for a position.
Correct : A. references.
63. Organization Theory is written by _____
Correct : A. william scott.
64. A circular is a form of ____
Correct : C. group communication.
65. Dunning letters are also called ____
Correct : A. collection letters.
66. In................. speakers’ choice of words unintentionally communicates
something more than what the actual words state.
Correct : C. meta communication
67. Type of listening in which we learn to discern the difference in sounds.
Correct : A. discriminative listening
68. In ............. , the receiver holds preconceived notions, which shape the
way a receiver decodes the sender's message.
Correct : B. biased listening
69. .......is also referred to as critical/judgmental listening
Correct : C. evaluative listening
70. --------------- takes place when you listen to only those things that you
want to hear or to those that you interested
Correct : C. selective listening
71. In .................. form of communication, a subordinate is permitted to
communicate with the boss of his boss.
Correct : C. inverted v
72. ............ Involves how we arrange personal space and what we arrange in it
Correct : B. proxemics
73. ..................... is the study of body physical movements.
Correct : A. kinesics
74. It involves how we say something in different pitch, tone and voice
modulation such as slow or fast.
Correct : D. paralanguage
75. ................. are our body parts especially arms, legs, hands and head
convey meaning.
Correct : A. gestures
76. Small cards that contain the important points of presentation is known as:
Correct : B. cue-cards
77. Different components of the presentation that attract the attention of
audience are:
Correct : C. attention grabbers
78. Materials distributed to the audience to supplement the contents of the
presentationis:
Correct : A. hand-outs
79. Which of the following is / are multipurpose presentation?
Correct : D. all the above
80. Which of the following is /are not multipurpose presentation?
Correct : A. informative
81. Our purpose in a ------------ presentation is to convince your listeners to
accept your proposal
Correct : B. persuasive
82. Our purpose in a ---------- presentation is to move your audience to take
your suggested action.
Correct : D. decision making
83. We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a
specific audience in an impressive and convincing manner.
Correct : B. presentation
84. ---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise,
and information is exchanged.
Correct : A. informative
85. Evaluation Parameters of Group discussion includes:
Correct : D. all the above
86. -------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group
who share certain common objectives.
Correct : D. all of these
87. A................ focuses on your skills and experience, rather than on your
chronological work history
Correct : A. functional resume
88. A --------- starts by listing your work history, with the most recent
position listed first.
Correct : D. chronological resume
89. Curriculum vitae is known as-
Correct : D. all the above
90. -------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific
tasks and work policies.
Correct : A. manuals
91. ............. are usually the least formal method of written communication within the workplace and will usually include various notices or information
relating to welfare and safety issues;
Correct : D. circulars
92. --------------- is also known as Non-directed interview.
Correct : B. unstructured
93. Formal Interview is also known as.............
Correct : A. planned interview
94. A ----------- letter should be organized like sales letter
Correct : C. application letter
95. A ----------- is also known as a ’cover letter’
Correct : C. application letter
96. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
Correct : C. application letter
97. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
Correct : A. resume
98. A summary of your educational and academic backgrounds as well as
teaching and research experience, publications, presentations, awards, honours and affiliations.
Correct : B. curriculum vitae
99. ------------ is an assigned communication for a purpose and for specific
receiver or reader.
Correct : A. report
100. Business Letters that please the receiver are called