Quiznetik

Business Communications | Set 2

1. The communication cycle, the process of re translation of signals into ideas is called

Correct : B. decoding.

2. If each line in the inside address is started after leaving a small gap, it is known as

Correct : C. indented form.

3. The inside address should be written

Correct : C. above the salutation.

4. Reports from the subordinates to the superiors take the form of

Correct : A. upward communication.

5. Pictures, slides, films fall under

Correct : B. audio-visual communication.

6. Realizing the potential of the self is part of the

Correct : D. personality development.

7. Salutation

Correct : B. begins at left hand margin of the letter.

8. Messieurs

Correct : A. a french term meaning gentlemen

9. A memo is an example for

Correct : A. internal communication.

10. Gestures is an example for

Correct : A. body language.

11. Communication over telephone is an example for

Correct : A. oral communication

12. The term “communis” derived from ___word.

Correct : B. latin.

13. Communication means ___information, feeling and thoughts, with others.

Correct : B. exchange of.

14. Grapevine communication is associated with _____communication.

Correct : B. informal

15. Lateral communication is between

Correct : B. same cadre of personal.

16. Audio Visual communication combines

Correct : C. both auditory & visual.

17. Communication problems otherwise known as

Correct : B. barriers.

18. Posters fall under _______communication.

Correct : B. visual.

19. Informal communication is otherwise known as ______ communication.

Correct : A. grapevine.

20. Horizontal communication flows through _______

Correct : D. all the above.

21. Face-to-face communication is a ______

Correct : B. direct conversation.

22. Physical Barriers to communication are ______

Correct : A. time and distance.

23. ___ is the process of arriving at agreement through consultation.

Correct : A. consensus.

24. Information must be

Correct : A. accurate, complete, clear.

25. Effective advice_____

Correct : D. all the above.

26. All the media available can be broadly classified into _____groups.

Correct : C. four.

27. Audio-Visual communication is most suitable for mass___and mass_____

Correct : A. publicity & education.

28. _____ communication is the most popular means of transmitting message.

Correct : B. oral.

29. On the _____ it is possible to get immediate feedback

Correct : B. telephone.

30. Which of the following is correct?

Correct : B. to my address.

31. When Respected Sir is the salutation the appropriate complimentary clause is ____

Correct : A. yours sincerely.

32. Appropriate salutation for an application is ______

Correct : B. sir.

33. Margin to a letter is like _____

Correct : A. frame of a picture.

34. Conciseness means _______

Correct : B. courtesy.

35. Date of the letter shall be placed in the ______hand corner of a letter.

Correct : C. both (1 & 2).

36. Verification of the performance of communication is associated with______

Correct : D. communication process.

37. A group discussion of a real life situation with in a training environment is ____

Correct : A. discussion.

38. Bad Listeners will make ______communication

Correct : B. bad.

39. Post script appears in a letter___

Correct : C. at the end

40. One of the major drawbacks of the grapevine is that it may spread ____news which may sometimes prove harmful even to the employees.

Correct : D. secret

41. The possibility of misunderstanding at any step _____

Correct : A. brain drain.

42. The information the receiver gets is called ____

Correct : A. message.

43. ------- is the Sources of information

Correct : D. all the above.

44. Information about its products is ____information.

Correct : B. internal.

45. A business letter serves as a record for ____-reference.

Correct : D. both (2) & (3).

46. ____ is the essential aspect of communication

Correct : D. feedback.

47. Correctness implies____

Correct : D. all the above.

48. _____Communication is unsuitable for lengthy message.

Correct : A. oral.

49. “Communication is something so simple and difficult that we can never put it in simple words”- says___

Correct : A. t.s.matthews.

50. Listening helps to make __effective.

Correct : A. communication

51. Communication in an organization should ideally flow____

Correct : C. both ways.

52. The official record of the proceeding of a meeting is known as ____

Correct : B. minutes.

53. The participants of a board meeting are _____

Correct : B. directors.

54. Minutes of resolutions is only resolutions ___

Correct : A. recorded.

55. An informal report is usually in the form of a _____communication.

Correct : A. person to person

56. List of items to be discussed and decided in a meeting is called as ____

Correct : D. agenda

57. An Agenda prepared in connection with ____

Correct : A. meeting.

58. _____is a communication which contains the decision of the higher authority of the organization.

Correct : B. resolution.

59. A report prepared in a prescribed form and presented according to an established procedure is ____report

Correct : A. formal.

60. ____is done by drawing a list of the items of business to be transacted at the meeting.

Correct : D. agenda.

61. The minute books are the ____book of the company.

Correct : B. statutory.

62. ____and testimonials are important because they express the opinion of others the applicant’s suitability for a position.

Correct : A. references.

63. Organization Theory is written by _____

Correct : A. william scott.

64. A circular is a form of ____

Correct : C. group communication.

65. Dunning letters are also called ____

Correct : A. collection letters.

66. In................. speakers’ choice of words unintentionally communicates something more than what the actual words state.

Correct : C. meta communication

67. Type of listening in which we learn to discern the difference in sounds.

Correct : A. discriminative listening

68. In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

Correct : B. biased listening

69. .......is also referred to as critical/judgmental listening

Correct : C. evaluative listening

70. --------------- takes place when you listen to only those things that you want to hear or to those that you interested

Correct : C. selective listening

71. In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.

Correct : C. inverted v

72. ............ Involves how we arrange personal space and what we arrange in it

Correct : B. proxemics

73. ..................... is the study of body physical movements.

Correct : A. kinesics

74. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

Correct : D. paralanguage

75. ................. are our body parts especially arms, legs, hands and head convey meaning.

Correct : A. gestures

76. Small cards that contain the important points of presentation is known as:

Correct : B. cue-cards

77. Different components of the presentation that attract the attention of audience are:

Correct : C. attention grabbers

78. Materials distributed to the audience to supplement the contents of the presentationis:

Correct : A. hand-outs

79. Which of the following is / are multipurpose presentation?

Correct : D. all the above

80. Which of the following is /are not multipurpose presentation?

Correct : A. informative

81. Our purpose in a ------------ presentation is to convince your listeners to accept your proposal

Correct : B. persuasive

82. Our purpose in a ---------- presentation is to move your audience to take your suggested action.

Correct : D. decision making

83. We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner.

Correct : B. presentation

84. ---------- presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.

Correct : A. informative

85. Evaluation Parameters of Group discussion includes:

Correct : D. all the above

86. -------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.

Correct : D. all of these

87. A................ focuses on your skills and experience, rather than on your chronological work history

Correct : A. functional resume

88. A --------- starts by listing your work history, with the most recent position listed first.

Correct : D. chronological resume

89. Curriculum vitae is known as-

Correct : D. all the above

90. -------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.

Correct : A. manuals

91. ............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;

Correct : D. circulars

92. --------------- is also known as Non-directed interview.

Correct : B. unstructured

93. Formal Interview is also known as.............

Correct : A. planned interview

94. A ----------- letter should be organized like sales letter

Correct : C. application letter

95. A ----------- is also known as a ’cover letter’

Correct : C. application letter

96. ------------ is a document sent with your resume to provide additional information on your skills and experience.

Correct : C. application letter

97. A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.

Correct : A. resume

98. A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.

Correct : B. curriculum vitae

99. ------------ is an assigned communication for a purpose and for specific receiver or reader.

Correct : A. report

100. Business Letters that please the receiver are called

Correct : A. good news letter