1. Communication is derived from a Latin word “Communis” which means
Correct : B. share
2. Communication starts with:
Correct : B. sender
3. The number of key elements in the communication process is :
Correct : C. seven
4. The two broad areas of communication are:
Correct : B. verbal and written communication
5. Which of the following are examples of oral communication?
Correct : C. meetings, presentations and performance reviews
6. Which of the following are examples of written communication?
Correct : B. reports and email
7. All the following are external stakeholders of an organization, except:
Correct : D. shareholders
8. Functional coordination is one important reason for communicating with:
Correct : B. peers
9. Communication with superiors involves:
Correct : A. problem solving
10. Listening has been identified as one of the “seven habits of highly effective
people” by :
Correct : B. stephen covey
11. The most basic type of listening is known as:
Correct : A. discriminative listening
12. Another name for dialogic listening is:
Correct : C. relational listening
13. Readability is determined mainly by:
Correct : B. length of words
14. One broad principle of general writing is :
Correct : A. write to express, not to impress
15. Writing style can be improved through use of :
Correct : C. simple words
16. All the following are advantages of oral communication, except :
Correct : D. conveying complex information
17. Teleconferencing is not suitable for :
Correct : C. problem solving
18. One advantage of telephone communication is :
Correct : B. permits use of some non-verbal cues
19. Reading refers to which element of the communication process?
Correct : B. decoding
20. Reading for information about what is happening within your organization
is called :
Correct : C. reading for internal information
21. Reading may be described by all the following, except:
Correct : A. a passive process
22. The most challenging type of meeting is :
Correct : D. problem solving meeting
23. All the following are characteristics of meetings, except:
Correct : C. highly formal
24. A meeting called to discuss arrangements for a specific event is called:
Correct : B. task oriented meeting
25. The word “memo” is a short form for :
Correct : C. memorandum
26. Memo is derived from a Latin word which means :
Correct : A. a thing which must be remembered
27. One characteristic of a memo is :
Correct : C. concise
28. All the following types of information can be posted on the intranet,
except:
Correct : D. performance appraisals
29. One advantage of the intranet is :
Correct : C. avoids information overload
30. One disadvantage of the intranet is :
Correct : A. large investment in time and money
31. All the following are principles of business letter writing, except:
Correct : D. ambiguity
32. Which of the following is not a compulsory part of a business letter?
Correct : C. attention line
33. A press release is better known today as :
Correct : C. news release
34. One advantage of a news release is :
Correct : B. highly credible
35. Which of the following does not describe a report?
Correct : B. subjective
36. The quality of a report is determined mainly by:
Correct : D. the accuracy of the data
37. A resume summarizes the following:
Correct : C. education and experience
38. Which of the following is characteristic of a chronological resume?
Correct : B. mentions most recent job or qualification first
39. The main purpose of a group discussion is to measure :
Correct : C. group communication skills
40. The primary role of a moderator is to:
Correct : A. facilitate the smooth functioning of the gd
41. Arriving ahead of time for a meeting is an example of :
Correct : C. non-verbal communication
42. The message sent is not always the same as the meaning attached to the
message. This is because of the:
Correct : D. inaccurate decoding
43. The term “cardiac orifice” is an example of:
Correct : B. jargon
44. Wrong decoding means:
Correct : C. interpreted meaning is different from intended message
45. If you are the Advertising Manager of a company, your peers would
include:
Correct : A. market research manager
46. The purpose of public relations is:
Correct : C. to project a favourable image of the company among various publics
47. Passive listening means:
Correct : B. hearing the sound of words
48. Which of the following is not an indication of active listening?
Correct : A. egocentrism
49. The words “cognizant” and “aware” m
ean the same thing. Using “cognizant” instead of “aware” is an example of :
Correct : B. complex word
50. Simple words should be used for all the following reasons, except:
Correct : D. attract attention to the word itself
51. An impromptu speech means:
Correct : B. a speech delivered without any preparation
52. Reading the lines of a written text means:
Correct : B. superficial understanding of words
53. “ A meeting without an agenda is like a ship without a destination.” This
means that the meeting :
Correct : A. has no goal
54. A memo is known as an inter office memo because :
Correct : D. it is used to communicate between all levels in the organization
55. An intranet differs from an extranet in the following way :
Correct : B. intranet is meant only for internal stakeholders
56. Consideration in a business letter means:
Correct : C. stressing the “you” attitude
57. A news release is more credible than advertising because:
Correct : C. it is accepted by the medium
58. Objectivity in a business report means the following:
Correct : B. use of passive voice
59. The resume should be written before the job application letter because:
Correct : B. the resume helps to decide what to highlight in the letter
60. A GD is highly structured because:
Correct : D. the topic, time and number of participants are all decided in advance
61. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
Correct : D. sender, message, channel, receiver, feedback
62. “Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:
Correct : D. fotheringha
63. The sender encodes the message which is decoded by the receiver
according to the --------of what has been communicated.
Correct : A. perception
64. Message must be designed keeping the .............. of the audience in mind.
Correct : B. needs
65. ................ must be encoded in message form, keeping the requirements of
audience in mind.
Correct : C. idea
66. ................. of the message is referred to as the objectives of the sender
underlying the words
Correct : B. intent
67. Inability to read the intent behind the message is..............
Correct : C. bypassing
68. Put concepts together before sending is------------
Correct : C. encoding
69. A set of logically and sequentially arranged utterances.
Correct : A. coherence
70. ............... refers to mental disturbances
Correct : D. psychological noise
71. Mental turbulence refers to:
Correct : B. confusion in the mind of receiver
72. A perceptual zone, on the basis of which inferences are made or thought
structured, is called:
Correct : C. frame of reference
73. In empathetic communication, we can:
Correct : C. interpret
74. Conciseness of message refers to:
Correct : A. crispness
75. Errors in language, grammar or visual representation of facts take away:
Correct : B. correctness
76. __________ is the process of exchanging messages between a sender and a
receiver.
Correct : B. communication
77. Listening, reading, speaking and writing are all types of
Correct : A. communication skills.
78. Communication barriers are;
Correct : C. obstacles that interfere with the understanding of a message.
79. All of the following are examples of verbal communication EXCEPT:
Correct : B. listening
80. Email is a growing channel of communication. However, what percent of
emails received are misunderstood?
Correct : C. 60%
81. Organizations hiring hundreds of new employees every year must adopt a
more ------- towards the recruiting process.
Correct : A. systematic approach
82. Screening stage, --- stage and final stage are the three stages of interview
process.
Correct : C. selection
83. An effective oral presentation process follows _____ steps.
Correct : A. 3
84. The keys to write a successful resume are:
Correct : B. you” attitude, focus on your audience and think about prospective employer's need
85. While giving an interview, be --- in your salary expectations.
Correct : C. realistic
86. Communication is a ___________
Correct : B. two way process
87. The main objective of communication is
Correct : A. information and persuasion.
88. The downward communication flow from
Correct : D. a superior to a subordinate.
89. ______ channel of communication called the grapevine.
Correct : B. informal.
90. Examples of oral communication____
Correct : C. telephone.
91. How to make audio-visual communication effective?
Correct : A. the pictures are colourful.
92. Advantage of written communication
Correct : C. permanent reco
93. Written communication includes
Correct : A. reports & forms.
94. Communication saves time in
Correct : C. oral communication.
95. The most important part of the letter is
Correct : C. body of the letter.
96. Advantage of oral communication
Correct : C. save time.
97. Normal salutation in chairman's speech will be
Correct : A. ladies and gentlemen.
98. Internal communication is a communication between
Correct : B. superiors and subordinate.
99. Telephonic conversation is a
Correct : A. verbal communication.
100. Envelopes containing transparent papers to show the address are called