Quiznetik

Business Communications | Set 1

1. Communication is derived from a Latin word “Communis” which means

Correct : B. share

2. Communication starts with:

Correct : B. sender

3. The number of key elements in the communication process is :

Correct : C. seven

4. The two broad areas of communication are:

Correct : B. verbal and written communication

5. Which of the following are examples of oral communication?

Correct : C. meetings, presentations and performance reviews

6. Which of the following are examples of written communication?

Correct : B. reports and email

7. All the following are external stakeholders of an organization, except:

Correct : D. shareholders

8. Functional coordination is one important reason for communicating with:

Correct : B. peers

9. Communication with superiors involves:

Correct : A. problem solving

10. Listening has been identified as one of the “seven habits of highly effective people” by :

Correct : B. stephen covey

11. The most basic type of listening is known as:

Correct : A. discriminative listening

12. Another name for dialogic listening is:

Correct : C. relational listening

13. Readability is determined mainly by:

Correct : B. length of words

14. One broad principle of general writing is :

Correct : A. write to express, not to impress

15. Writing style can be improved through use of :

Correct : C. simple words

16. All the following are advantages of oral communication, except :

Correct : D. conveying complex information

17. Teleconferencing is not suitable for :

Correct : C. problem solving

18. One advantage of telephone communication is :

Correct : B. permits use of some non-verbal cues

19. Reading refers to which element of the communication process?

Correct : B. decoding

20. Reading for information about what is happening within your organization is called :

Correct : C. reading for internal information

21. Reading may be described by all the following, except:

Correct : A. a passive process

22. The most challenging type of meeting is :

Correct : D. problem solving meeting

23. All the following are characteristics of meetings, except:

Correct : C. highly formal

24. A meeting called to discuss arrangements for a specific event is called:

Correct : B. task oriented meeting

25. The word “memo” is a short form for :

Correct : C. memorandum

26. Memo is derived from a Latin word which means :

Correct : A. a thing which must be remembered

27. One characteristic of a memo is :

Correct : C. concise

28. All the following types of information can be posted on the intranet, except:

Correct : D. performance appraisals

29. One advantage of the intranet is :

Correct : C. avoids information overload

30. One disadvantage of the intranet is :

Correct : A. large investment in time and money

31. All the following are principles of business letter writing, except:

Correct : D. ambiguity

32. Which of the following is not a compulsory part of a business letter?

Correct : C. attention line

33. A press release is better known today as :

Correct : C. news release

34. One advantage of a news release is :

Correct : B. highly credible

35. Which of the following does not describe a report?

Correct : B. subjective

36. The quality of a report is determined mainly by:

Correct : D. the accuracy of the data

37. A resume summarizes the following:

Correct : C. education and experience

38. Which of the following is characteristic of a chronological resume?

Correct : B. mentions most recent job or qualification first

39. The main purpose of a group discussion is to measure :

Correct : C. group communication skills

40. The primary role of a moderator is to:

Correct : A. facilitate the smooth functioning of the gd

41. Arriving ahead of time for a meeting is an example of :

Correct : C. non-verbal communication

42. The message sent is not always the same as the meaning attached to the message. This is because of the:

Correct : D. inaccurate decoding

43. The term “cardiac orifice” is an example of:

Correct : B. jargon

44. Wrong decoding means:

Correct : C. interpreted meaning is different from intended message

45. If you are the Advertising Manager of a company, your peers would include:

Correct : A. market research manager

46. The purpose of public relations is:

Correct : C. to project a favourable image of the company among various publics

47. Passive listening means:

Correct : B. hearing the sound of words

48. Which of the following is not an indication of active listening?

Correct : A. egocentrism

49. The words “cognizant” and “aware” m ean the same thing. Using “cognizant” instead of “aware” is an example of :

Correct : B. complex word

50. Simple words should be used for all the following reasons, except:

Correct : D. attract attention to the word itself

51. An impromptu speech means:

Correct : B. a speech delivered without any preparation

52. Reading the lines of a written text means:

Correct : B. superficial understanding of words

53. “ A meeting without an agenda is like a ship without a destination.” This means that the meeting :

Correct : A. has no goal

54. A memo is known as an inter office memo because :

Correct : D. it is used to communicate between all levels in the organization

55. An intranet differs from an extranet in the following way :

Correct : B. intranet is meant only for internal stakeholders

56. Consideration in a business letter means:

Correct : C. stressing the “you” attitude

57. A news release is more credible than advertising because:

Correct : C. it is accepted by the medium

58. Objectivity in a business report means the following:

Correct : B. use of passive voice

59. The resume should be written before the job application letter because:

Correct : B. the resume helps to decide what to highlight in the letter

60. A GD is highly structured because:

Correct : D. the topic, time and number of participants are all decided in advance

61. Which of the following indicates the correct sequence of the elements of communication in the communication process?

Correct : D. sender, message, channel, receiver, feedback

62. “Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:

Correct : D. fotheringha

63. The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.

Correct : A. perception

64. Message must be designed keeping the .............. of the audience in mind.

Correct : B. needs

65. ................ must be encoded in message form, keeping the requirements of audience in mind.

Correct : C. idea

66. ................. of the message is referred to as the objectives of the sender underlying the words

Correct : B. intent

67. Inability to read the intent behind the message is..............

Correct : C. bypassing

68. Put concepts together before sending is------------

Correct : C. encoding

69. A set of logically and sequentially arranged utterances.

Correct : A. coherence

70. ............... refers to mental disturbances

Correct : D. psychological noise

71. Mental turbulence refers to:

Correct : B. confusion in the mind of receiver

72. A perceptual zone, on the basis of which inferences are made or thought structured, is called:

Correct : C. frame of reference

73. In empathetic communication, we can:

Correct : C. interpret

74. Conciseness of message refers to:

Correct : A. crispness

75. Errors in language, grammar or visual representation of facts take away:

Correct : B. correctness

76. __________ is the process of exchanging messages between a sender and a receiver.

Correct : B. communication

77. Listening, reading, speaking and writing are all types of

Correct : A. communication skills.

78. Communication barriers are;

Correct : C. obstacles that interfere with the understanding of a message.

79. All of the following are examples of verbal communication EXCEPT:

Correct : B. listening

80. Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Correct : C. 60%

81. Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Correct : A. systematic approach

82. Screening stage, --- stage and final stage are the three stages of interview process.

Correct : C. selection

83. An effective oral presentation process follows _____ steps.

Correct : A. 3

84. The keys to write a successful resume are:

Correct : B. you” attitude, focus on your audience and think about prospective employer's need

85. While giving an interview, be --- in your salary expectations.

Correct : C. realistic

86. Communication is a ___________

Correct : B. two way process

87. The main objective of communication is

Correct : A. information and persuasion.

88. The downward communication flow from

Correct : D. a superior to a subordinate.

89. ______ channel of communication called the grapevine.

Correct : B. informal.

90. Examples of oral communication____

Correct : C. telephone.

91. How to make audio-visual communication effective?

Correct : A. the pictures are colourful.

92. Advantage of written communication

Correct : C. permanent reco

93. Written communication includes

Correct : A. reports & forms.

94. Communication saves time in

Correct : C. oral communication.

95. The most important part of the letter is

Correct : C. body of the letter.

96. Advantage of oral communication

Correct : C. save time.

97. Normal salutation in chairman's speech will be

Correct : A. ladies and gentlemen.

98. Internal communication is a communication between

Correct : B. superiors and subordinate.

99. Telephonic conversation is a

Correct : A. verbal communication.

100. Envelopes containing transparent papers to show the address are called

Correct : A. window envelops.