1. The use of an experienced person to teach and train someone with less knowledge in the given area.
Correct : C. Mentoring
2. A person who looks at the negative aspect of every situation.
Correct : A. Optimist
3. Different types of pay plans related to performance are:
Correct : D. All the above
4. Within the umbrella of group reward system comes.
Correct : D. All the above
5. Success of the organization can be measured in terms of
Correct : D. All the above
6. A structured questionnaire method for collecting data about the personal qualities of employees is called
Correct : C. Work profiling system
7. The method that depends mainly on the ability and experience of the supervisors for gathering relevant information about the job is called the
Correct : A. Task inventory analysis method
8. The discussion of an employees’ problem with the general objective of helping the worker cope with it.
Correct : D. Job rotation
9. A broader, long educational programme offered to carry out non-technical functions more effectively.
Correct : B. Training
10. The act of increasing the knowledge and skills of an employee for doing a particular job
Correct : D. Development
11. An approach that puts material to be learned into highly organized, logical sequences that
trainee could respond
Correct : D. Vestibule training
12. Learning principle includes all but
Correct : D. Repatriation
13. Needs assessment should consider all but
Correct : B. supervisor input
14. Technological obsolescence of engineers can be easily prevented by
Correct : D. Lab. Training
15. Training evaluation criteria include all but
Correct : C. Behavior
16. Many employees feel their firm's pay for performance plans are ineffective because:
Correct : C. The person must expect to receive a rewa
17. ____ helps in identifying the knowledge skill and attitude set that enables an individual to deliver the best performance in his job
Correct : A. Competency modeling
18. Which of the following options is not one of the approaches to HRM?
Correct : D. Statistical approach
19. Which approach states that no one management action or design will be suitable for all situations?
Correct : D. Contingent approach
20. HR department maintains a set of proposals and actions that act as reference points for managers in their dealings with employees. What is this called?
Correct : C. HR policy
21. Which of the following HR approaches is most popular currently
Correct : A. Human resources approach
22. All except one of the following are the different aspects of HRD
Correct : A. Job evaluation
23. ________ helps organizations identify employee strengths and weaknesses to determine avenues for their career development
Correct : B. Individual assessment
24. Understanding the career aspirations of an employee, determining his capabilities and competencies and identifying the gaps is termed
Correct : A. Need analysis
25. The process of rewarding employees by giving them a stake in the company, which further enhances their performance is called the
Correct : C. Employee stock plan
26. The problem with self-ratings is that:
Correct : D. All the above.
27. The effect of negative aspect of employees’ performance overshadows the evaluation of entire performance.
Correct : B. Horn Effect
28. Objective-based rating scales are:
Correct : C. Measures of performance against objectives set
29. To be effective a point based rating systems require:
Correct : C. Objectivity in assessments
30. The process of evaluating an employee’s current and/or past performance relative to his or her performance standards is called _____.
Correct : C. performance appraisal
31. The 'coaching of employees' does not include
Correct : D. compensating employees
32. The mentoring by employees dealt with
Correct : A. longer span of time
33. Counseling the employees for second careers inside the firm is an example of
Correct : B. preretirement counseling
34. Mentoring is very useful when the mentors works for
Correct : A. same department
35. Competency Mapping includes mapping the employee with respect to his/her:
Correct : D. All the above
36. ____________is a process with the help of which the employer, or the human resource team decides, that where would a person work best, as per his aptitude and temperament.
Correct : C. Competency Mapping
37. In traditional focus, providing opportunities for learning is part of
Correct : A. training and development
38. In career development focus, information about individual interests and preferences is part of
Correct : D. human resource planning
39. When employee's high expectations confront reality of boring job, it is called
Correct : C. reality shock
40. Strategy employees seek to interesting jobs and greater advancement opportunities is
included in
Correct : B. transfers
41. Direct non financial and financial payments received by employees for continuous work
with company are classified as
Correct : A. benefits
42. Mentoring is very useful when mentors works for
Correct : A. same department
43. In career development, providing individual development plans for employees is part of
Correct : C. employer role
44. Pay plan having a mix of 75% base salary and 25% incentives is classified as
Correct : A. combination plan
45. Factors influencing bonuses
Correct : D. All of above
46. All incentive plans are surely
Correct : A. pay for performance
47. Which of the following terms refers to an appraisal that is too open to interpretation?
Correct : A. unclear standards
48. All of the following are considered best practices for administering fair performance appraisals EXCEPT _
Correct : D. using subjective performance data for appraisals
49. What usually occurs when employees rate themselves for performance appraisals?
Correct : D. Ratings are higher than when provided by supervisors.
50. In most firms, a rating committee used for performance appraisals consists of ____ members.
Correct : B. 3-4
51. Which of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?
Correct : C. upward feedback
52. Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?
Correct : A. 360-degree feedback
53. A performance appraisalsassumes that an employee understood what his or her performance standards were prior to the appraisal.
Correct : A. True
54. When an employee's performance is so poor that a written warning is required, the warning should _
Correct : A. identify the standards by which the employee is judged
55. Which component of performance management refers to communicating a firm's higherlevel goals throughout the organization and then translating them into departmental and individual goals?
Correct : D. direction sharing
56. Rewards offered to labors involved in production, are categorized as;
Correct : C. Wage
57. A written statement of policies and principles that guides the behaviour of all employees is called
Correct : A. code of ethics
58. An empirical inquiry into the actual rules or standards of a particular group is
Correct : B. descriptive justice
59. The HR policy which is based on the philosophy of the utmost good for the greatest number of people is covered under the
Correct : A. utilitarian approach
60. Which of the following is not usually the objective of a code of ethics?
Correct : D. to enhance the profits of the business continuously
61. Which of the following is not a core principle of the Society for Human Resource Management’s Code of Ethics?
Correct : D. None of the above
62. Which of the following factors shapes the ethical behaviour of the members of an organization?
Correct : D. All of the above
63. Payoffs associated with properly implemented ethics programs include:
Correct : D. all of the above
64. The implied, enforced, or felt obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves, is known as:
Correct : C. social responsibility
65. Taking a stand on anti-animal testing, human rights protection, and environmental conservation is an example of a firmʹs:
Correct : B. sense of social responsibility.
66. The broad objectives of HR associations across the country include:
Correct : D. all of the above.
67. ______ signifies a system of shared meaning held by the members that distinguish one
organization from another organization
Correct : C. organizational culture
68. An organization emphasized that its employees should dress formally but did n not consider
it to be absolutely essential for the firm. What are such norms termed as?
Correct : C. flexible norms
69. Vijay was employed in the production department of a firm manufacturing textiles. He was well behaved and agreed to the norms of the organization. Vijay who accepts all the
organizational norms is a
Correct : B. conformist
70. Of the four approaches adopted by international operations, which approach tries to create
value by emphasizing on local responsiveness
Correct : A. the multi domestic
71. _________ council studies absenteeism at the workplace and recommends steps to reduce it
at the lowest level of worker participation
Correct : C. unit council
72. The ______ council usually deals with matters pertaining to the operational, economic and
financial, personnel, welfare and environment areas at a level above the shop/department level
Correct : B. plant council
73. Appraisal of an employee by supervisor, self, peers, subordinates and customers is termed
as
Correct : C. 360 degree appraisal
74. Rajan believes that all those from Xavier's are arrogant and complacent. This is reflected in
his performance appraisal of Preethi, who is from Xaviers. This is an example of
Correct : C. stereotyping
75. If the appraiser allows a single characteristic of the appraisee to dominate his judgement of
the employee performance, it is termed as
Correct : A. halo effect
76. Hitesh is a good salesman and works for an ITcompany. But, his performance in 2001-02 was affected because of the slump in the ITmarket. However, his boss fails to acknowledge it
and rates his performance as poor. This is an example of
Correct : C. fundamental attribution error
77. Veena always awards high ratings to all her subordinates irrespective of their performance
levels. She is affected by
Correct : A. leniency effect
78. One of the main reasons for the negative attitude of employees towards performance
appraisal is
Correct : C. it tends to become subjective because of poor implementation
79. Supratim has been promoted to the post of an Area Sales Manager just last week, but finds
himself lacking in some areas. His performance can be improved by
Correct : B. training him
80. The performance appraisal method that channelises employee efforts with organizational
goals is
Correct : D. management by objectives
81. Psychology oriented factor of production is
Correct : D. labour
82. A statement containing the details of works to be performed & responsibilities involved is
known as.
Correct : A. job analysis
83. Recruiting is ____________.
Correct : B. offering job
84. A performance appraisal is a process of evaluating employees.
Correct : B. contribution towards job
85. Man to Man comparison is one of the methods of
Correct : C. performance appraisal
86. ____________ is a strategy for acquisition, utilization, improvement & presentation of an
organizational human resources.
Correct : A. man power planning
87. Job satisfaction is high when there is
Correct : D. high morale
88. Direct compensation towards the contribution of labour is
Correct : A. money
89. Job analysis is a systematic exploration of the activities surrounding a job. It define the
jobs.
Correct : D. responsibilities, accountability, duties.
90. On-the-job management development techniques include.
Correct : C. coaching
91. ______ is a process of matching the qualification of applicants with the web requirements.
Correct : A. recruitment
92. _______ is the ideal or target to achieve through higher productivity.
Correct : A. fair wages
93. According to Tuckman and Jensen, the stage where the group resolves its conflict is called.
Correct : B. norming
94. . ____________is the tendency of highly cohesive groups to value consensus at the price of
decision quality.
Correct : A. group thinks
95. ________ are the rules of pattern and behaviour that are expected from all team members.
Correct : A. norms
96. Which of the following are not the features of team empowerment?
Correct : D. role ambiguity
97. The ability and willingness of group members to set goals and work towards their
accomplishment is known as _______.
Correct : A. group maturity
98. Recruitment and selection must be effective to ensure it.
Correct : B. delivers the highest caliber of individuals at optimum most
99. Too great a reliance on internal recruitment can result in.
Correct : A. reduced job performance
100. Why can altruism as an approach to discipline be regarded as an essential element?