1. People are known to be more productive when they:
Correct : D. (a), (b) and (c)
2. It is necessary to review the goals of the organization to:
Correct : A. Create a linkage between units of performance and the preferred organizational goals.
3. Performance agreement aims at helping
Correct : C. The staff to develop, put in place at least one more chance to meet the expectation of the staff members.
4. An effective performance management helps in
Correct : A. Evaluation of a job
5. Performance management is an interlinked process because:
Correct : B. It interlinks with other key processes such as business strategy, employee development, total quality management and other business processes.
6. Performance management is a continuous process because:
Correct : C. It involves planning, sharing, measuring, interacting, motivating and development of employees as well as organization
7. Which one of these is function of performance appraisal system?
Correct : D. All of the above
8. Effectiveness of an appraisal system depends upon:
Correct : B. The structure, design and method of appraisal system
9. What did the Hawthorne experiments discover?
Correct : A. That people need to belong to a 'social group'
10. A distinction can be made between 'hard' and 'soft' types of HRM. Soft HRM can be characterized by:
Correct : C. A mutual commitment of employees and employers to the goals of the organization
11. The resource based view of the firm is one that believes the key human resources are:
Correct : C. Used to create new capabilities that help achieve organisational success
12. Do HR activities have an effect on employee and managerial behavior?
Correct : A. Yes, but these effects can be negative as well as positive
13. The view that employees are critical to organizational success is now generally accepted. Does this mean that?
Correct : D. Managing the human resource has become even more important because it is the one resource most difficult to replicate
14. The most common activities performed by HR, which are often outsourced, are:
Correct : B. Occupational health, payroll, pensions and training
15. Performance management should be seen as a process which is a:
Correct : C. Ongoing process or cycle
16. What will make some organizations more successful, and therefore more likely to survive
and prosper, than others?
Correct : B. Creating management systems to ensure high performance from everyone
17. The aim of performance management is to:
Correct : D. Evaluate employee's performance against standards.
18. The increasing use of performance management reflects:
Correct : A. Every employee's efforts must focus on helping the company achieve its strategic goals.
19. Reasons for appraising a subordinate's performance include:
Correct : D. All the above.
20. Supervisors can ensure that employees are satisfied with their performance appraisals by ensuring that employees:
Correct : D. All the above.
21. Which of the following statements about performance management systems is not true?
Correct : A. They encourage a short-term view among managers.
22. The process of evaluating an employee’s current and/or past performance relative to his or
her performance standards is called _____.
Correct : C. performance appraisal
23. When goal setting, performance appraisal, and development are consolidated into a single, common system designed to ensure that employee performance supports a company’s strategy, it is called _____.
Correct : B. performance management
24. Performance management combines performance appraisal with _____ to ensure that employee performance is supportive of corporate goals.
Correct : D. All the above
25. Managers following a performance management approach to appraisals will usually meet with employees on a _____ basis.
Correct : A. weekly
26. Managers following a traditional performance appraisal system will typically meet with employees on a _____ basis.
Correct : D. yearly
27. The component of an effective performance management process that communicates the organization’s higher level goals throughout the organization and then translates these goals into departmental goals is called _____.
Correct : D. direction sharing
28. The component of an effective performance management process that explains each employee’s role in terms of his or her day-to-day work is called _____.
Correct : A. role clarification
29. When using goal setting in performance management, the goals should be _____.
Correct : D. All the above
30. The philosophy of performance is about:
Correct : D. All the above
31. Performance management should be a process which is a:
Correct : C. Ongoing process or cycle
32. Performance management combines performance appraisal with _____ to ensure that
employee performance is supportive of corporate goals.
Correct : D. All the above
33. The aim of performance management is to:
Correct : D. Evaluate employee's performance against standards.
34. The increasing use of performance management reflects:
Correct : D. All the above.
35. The aim of performance management is to
Correct : D. All the above
36. The performance management includes
Correct : A. daily and weekly interactions
37. In performance management, the main feature of performance management is to
Correct : C. comparing performance with goals
38. Company's HR team is responsible for
Correct : D. All of above
39. Reason that why employers are moving to performance management is
Correct : D. All of above
40. Which of these is the main purpose of employee assessment?
Correct : B. To effect promotions based on competence and performance
41. How performance appraisal can contribute to a firm's competitive advantage?
Correct : D. All the above
42. From the strategic point of view, in which three categories can an organization be grouped?
Correct : D. All the above
43. Successful defenders use performance appraisal for identifying ____________.
Correct : C. Training needs
44. Analyzers tend to emphasize both ______ and _______ and employee extensive training
programmes.
Correct : A. Skill building and skill acquisition
45. What do successful analyzers tend to examine?
Correct : B. Current performance with past performance
46. ______ is an objective assessment of an individual's performance against well-defined benchmarks.
Correct : A. Performance Appraisal
47. What is linked with performance appraisal?
Correct : C. Job analysis
48. Method of keeping and reviewing, record of employees' undesirable behavior at
different time intervals is
Correct : A. critical incident method
49. An interview, in which supervisor and subordinate review appraisal, is called
Correct : C. appraisal interview
50. First step in appraising process is
Correct : A. defining job
51. When ratings are collected from supervisors, customers and peers, it is called
Correct : C. 360-degree feedback
52. Which of the following terms refers to the process of evaluating an employee's Current and/or past performance relative to his or her performance standards?
Correct : C. Performance appraisal
53. In most organizations, which of the following is primarily responsible for appraising an employee's performance?
Correct : A. employee's direct supervisor
54. SMART goals are best described as _
Correct : A. specific, measurable, attainable, relevant, and timely
55. All the following are reasons for appraising an employee's performance EXCEPT _______
Correct : C. creating an organizational strategy map
56. Which of the following is NOT one of the recommended guidelines for setting effective employee goals?
Correct : D. administering consequences for failure to meet goals
57. The primary purpose of providing employees with feedback during a Performance eappraisal is to motivate employees to _
Correct : B. remove any performance deficiencies
58. Aligning and evaluating the employee's performance with company's set goals is called
Correct : B. performance management
59. The first step in 'appraising process' is
Correct : A. defining the job
60. ______ is the personnel activity by means of which the enterprise determines the extent to which the employee is performing the job effectively.
Correct : C. Performance evaluation
61. The technique that have been used to evaluate an employee in comparison with other employees
Correct : A. Ranking
62. Performance management should be seen as a process which is a:
Correct : C. Ongoing process or cycle
63. Many schemes that reward employees and managers for something additional to their normal level of performance fail. Why?
Correct : A. The link between extra pay and achievement is unclear
64. A performance rating system is:
Correct : A. A grade or score relating to overall performance
65. To be effective a points based rating systems require:
Correct : B. Comprehensive, reliable and consistent information
66. Key performance indicators are used in situations when:
Correct : C. When objectives can be established which are supportive or secondary to the organizations central objectives.
67. Which of the following is not a type of performance appraisal?
Correct : A. 45 degree appraisal.
68. Why might an organization use multiple systems of appraisal? Select all that apply.
Correct : B. Different systems for different part of the organization.
69. Which of the following is not a reason why performance appraisal is used by organizations?
Correct : D. Because it is a legal requirement.
70. What is the meaning of upward appraisal?
Correct : B. Employees rate the performance of their manager.
71. What is meant by 360 degree appraisal?
Correct : B. A system where feedback is obtained from peers subordinates and supervisors.
72. Which of the following statements about 360 degree appraisal is not true?
Correct : D. The data generated is normally highly accurate, valid and meaningful.
73. What is the purpose of a 'mystery shopper'?
Correct : B. A person pretends to be a real customer to test the service encountered.
74. Which of the following statements is not true?
Correct : C. Deming believed performance appraisal was central to quality management.
75. Employees with …….. need for achievement desire challenging jobs over which they have control
Correct : C. High
76. Which statement about job satisfaction is most correct
Correct : C. It cannot be measured
77. Job analysis is a process of gathering information about the
Correct : C. Management
78. The final process of a job analysis is the preparation of two statements, namely,
Correct : B. Job specification and job observation
79. The process of grouping of similar types of works together is known as
Correct : A. Job classification
80. The system of ranking jobs in a firm on the basis of the relevant characteristics, duties, and responsibilities is known as
Correct : A. Job evaluation
81. The written statement of the findings of job analysis is called
Correct : A. Job design
82. Designing a job according to the worker’s physical strength and ability is known as
Correct : D. None of the above
83. Which of the following is not a component of job design?
Correct : A. Job enrichment
84. Moving employees from one job to another in a predetermined way is call
Correct : A. Job rotation
85. Stress that result in negative energy and decreases performance and health.
Correct : B. Worries
86. A non stress prone person who is relaxed, agreeable and easy going.
Correct : A. Type A personality
87. A person who looks at the positive aspects of every situation.
Correct : A. Optimist
88. A mentally or emotionally disquieting response to a difficult condition or situation.
Correct : A. Stress
89. Sources of stress
Correct : D. Distress
90. Which of the following are guidelines for drafting and maintaining a good job description?
Correct : D. All the above
91. One of the main reasons for the negative attitude of employees towards performance appraisal is
Correct : C. It tends to become subjective because of poor implementation
92. Supratim has been promoted to the post of an Area Sales Manager just last week, but finds himself lacking in some areas. His performance can be improved by
Correct : B. Training him
93. What do performance appraisals measure?
Correct : D. All the above
94. If a performance appraisal focuses on an employee’s ability to “identify and analyze problems” or to “maintain harmonious and effective working relationships,” then the performance appraisal is focused on measuring _____.
Correct : C. employee competency
95. If a performance appraisal focuses on an employee’s quality and quantity of wok, then the performance appraisal is focused on measuring _____.
Correct : A. generic dimensions of performance
96. Who is in the best position to observe and evaluate an employee’s performance for the purposes of a performance appraisal?
Correct : D. immediate supervisor
97. The M in the acronym for SMART goals stands for _____.
Correct : B. measurable
98. The A in the acronym for SMART goals stands for _____.
Correct : C. attainable
99. Which of the following is not one of the guidelines for effective goal setting?
Correct : D. encourage participation
100. Participatively set goals result in higher performance than assigned goals when _____.
Correct : A. participatively set goals are more difficult