1. ________ can be defined as the relationship between the management and employees of an
industry
Correct : B. industrial relations
2. One of the major reasons for line staff conflict is
Correct : C. prejudice and bias against each other
3. _______ is a continuous association of wage earners for the purpose of protecting and
advancing the conditions of their working lives
Correct : B. trade union
4. The first stage in grievance redressal is handled by the
Correct : D. supervisor
5. The method of smoothing out differences to resolve a conflict between two parties in view
of larger interests is
Correct : B. accommodation
6. ___ is employee self control which prompts him to willingly cooperate with the
organizational standards, rules, objectives etc
Correct : C. discipline
7. Corrective action should be immediate, impartial and consistent with a warning- this is
called the
Correct : B. red hot stove rule
8. In India, the regulation of employment and conditions of employment are governed by
Correct : C. the factories act, 1948
9. Human capital is ________.
Correct : D. all the above.
10. Workman’s compensation Act in.
Correct : A. 1923
11. Industrial relation sense is used in.
Correct : C. china
12. Ratan got a shock when he was suspended for smoking in the office premises. He says he
never knew a puff came with such a heavy tag attached to it. This is an example of
Correct : B. lack of communication
13. The object of trade union is to.
Correct : C. get higher standard of living.
14. Grievances affect the employees
Correct : D. morale
15. Collective bargaining is an action of
Correct : D. group
16. What does discipline mean in the context of the workplace?
Correct : B. a system of rules designed to improve and correct behaviour through teaching or training
17. What could be the best approach for an organization to sustain in a dynamic environment?
Correct : B. responsive to change
18. A practice used by companies to assign their costly activities to outside providers is known
as:
Correct : D. outsourcing
19. Leaders perform:
Correct : A. decisional roles.
20. Organizations take inputs from:
Correct : A. rules & policies.
21. Brain drain is one of the:
Correct : A. organizational threat.
22. Shifting from manual to computerized system is resulted due to:
Correct : B. technological advancement
23. . Reactive approach to overcome the influence of discriminatory practices occurred in the
past is referred as:
Correct : B. affirmative action
24. Organizations put maximum effort in measuring performance of organizational people
because:
Correct : B. it helps in detecting the problems
25. In order to promote unbiased management, organizations should develop:
Correct : C. legal compliance.
26. Which of the following term is used as an indicator of missing information by the applicant
while making selection decision?
Correct : B. red alert.
27. Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this
situation?
Correct : C. it requires mental toughness.
28. Currently Organizations are providing benefits to their employees;
Correct : D. all of the above
29. All of the following types of organizations are covered by the Occupational Safety and
Health Act except __________
Correct : C. self-employed persons.
30. There is fairly strong evidence that traits can predict _________ more accurately than
leadership effectiveness
Correct : D. leadership competence
31. The conflict-handling intention of accommodating is ________
Correct : B. assertive and cooperative
32. Family issues, economic problems, and personality characteristics are examples of the
__________ factor of potential stress
Correct : D. personal.
33. Appraisal of a worker’s performance can be described as
Correct : C. controlling activity.
34. Process of working with different resources to accomplish organizational goals is known
as:
Correct : C. management
35. Virtual teams can contribute to better coordination among the team members because:
Correct : D. team members have the real time environment for interaction.
36. Realistic job preview is a
Correct : C. a selection device that enables the candidates to learn both the negative and positive information about the job and organization
37. Organizational efficiency is expressed as
Correct : B. making the best use of scarce resources
38. When the firm changes the way it operates, the process is known as:
Correct : C. restructuring
39. Extents of individual freedom and discretion employees have in performing their jobs is
Known as
Correct : D. autonomy
40. A process that significantly affects organizational success by having managers and
employees work together to set expectations, review results, and reward performance
Correct : A. management by objectives
41. Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution
is referred to
Correct : B. sick building
42. Recognition, positive reinforcement and employees’ empowerment can be used to avoid
the
Correct : D. frustration.
43. .Which is a common law of doctrine stating that employers have the right to hire, fire,
demote, or promote whomever they choose, unless there is a law or contract to the contrary.
Correct : B. employment at will.
44. A worker surplus forecasted results in
Correct : B. special training programs
45. Reduced hours technique is used to
Correct : A. increase layoffs
46. The purpose of overtime is to
Correct : B. increase working hours.
47. ___________are programs designed to help employees whose job performance is suffering
because of physical, mental, or emotional problems.
Correct : B. wellness programs.
48. The 360 degree appraisal
Correct : B. provides feedback from a verity of individuals
49. Upward appraisal is done by
Correct : C. subordinates.
50. ____________ exists when individuals performing similar jobs for the same firm are paid
according to factors unique to the employee
Correct : A. employee equity.
51. Which of these refers to the temporary, part-time and self-employed workers
Correct : B. contingent work force.
52. How has technology changed HRM practices
Correct : A. recruiting using the web generates smaller, more focused applicant pools.
53. How do companies facilitate workforce diversity
Correct : B. encourage employees to challenge the beliefs and values of other employees.
54. A large organization is an EEO employer with an affirmative action plan. Which of these
activities is performed as part of the plan
Correct : C. job requirements are determined based on skills, knowledge and abilities.
55. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest
prices is Wal-Mart’s _________.
Correct : B. competitive advantage.
56. .__________ is the process of assessing progress toward strategic goals and taking
corrective action as needed.
Correct : C. strategic control.
57. In most large facilities, who is responsible for reducing unsafe working conditions and
reducing unsafe acts by employees?
Correct : C. occupational safety and health officer
58. The relative position of an organization's pay incentives compared to other companies in
the same industry is known as
Correct : C. pay level.
59. .Poor quality lateral communication will result in which of the following
Correct : B. lack of coordination.
60. The ____ trust is based on the behavioral predictability that comes from a history of
interaction
Correct : C. identification-bas
61. We can define ____ as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement
Correct : A. organizational politics
62. Protection from discrimination, safe working conditions and union formulation are _____
rights, provided to employees
Correct : C. . statutory.
63. A situation in labor – management negotiation whereby management prevents union
members from returning to work is called _____.
Correct : C. arbitration.
64. The ______ leadership is a set of abilities that allows the leader to recognize the need for
change, to create a vision to guide that change, and to execute that change effectively
Correct : A. transformational
65. To manage employees in a manner that allows human capital to develop as a source of
competitive advantage, managers need to be sure to do all of the following except:
Correct : D. provide opportunities for development on the job
66. To build human capital in organizations, managers should rely upon staffing programs that
focus on:
Correct : D. identifying individuals with highly specialized skills
67. An employee's Human Capital belongs to ____.
Correct : D. none of these; human capital is not proprietary
68. Historically, which of the following workers have been hit the hardest by layoffs
Correct : C. white-collar and managerial workers.
69. The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the
following order
Correct : D. directing, coaching, supporting, delegating.
70. Legitimate power is
Correct : A. power derived from a person's formal position in the organization.
71. A technique for resolving conflict in which the parties agree to have a neutral third party
hear the dispute and make a decision is called:
Correct : B. arbitration.
72. . If more than several departments must be involved in a decision, use of a task force
Correct : B. should be considered
73. The key to achieving and maintaining success in the role of a project manager is the use of
Correct : D. referent power.
74. W. Edwards Deming would likely say that a policy of ranking employees violates which
basic quality principle
Correct : A. focus on the process and not the individual
75. You have just been assigned as the project manager of a 15 year, 200 trillion dollar project to marry the first couple on Mars. In addition to buying a wedding present, you will probably
want to describe which type of project organization in your management plan
Correct : D. projectized.
76. Team building, with all of its success orientation, may have some limitations under certain
identified conditions. Two such conditions are __________
Correct : D. unproductive people on the project team and an inept project manager.
77. In building team confidence in himself, a project manager should __________ with team
members and avoid __________.
Correct : B. encourage open conversations; politics.
78. Pay-For-Performance System
Correct : C. uses pay to attract, retain and motivate employees relative to their performance and contribution
79. A cultural dimension that affects the success of HRM practices in most countries where
relative emphasis is on hierarchical status is called
Correct : B. power distance
80. A staff management strategy that hires management from home country to manage a non- home country operation is known as the
Correct : A. geocentric approach
81. _______________ is an ongoing and formalized effort that recognizes employees as valuable organizational resources and focuses on developing them to their fullest, practical
performance potential.
Correct : B. potential appraisal
82. Previous company records & customer satisfaction surveys may serve as a source for:
Correct : A. cultivating learning culture within the organization
83. Jamal Enterprises' top management refused to consider its female marketing manager for
the post of Vice President. This action of the company is representing which of the following
Correct : A. gender discrimination
84. Management developed by Manager who actively seek a strong cooperative relationship
with their employees are
Correct : C. participative management.
85. Labor union might affect the_____________________ by stressingseniority as the basis
for promotions and pay increases
Correct : B. appraisal process
86. ______ requires that supervisors and employees determine objectives for employees to meet during the rating period and the employees appraise how well they have achieved their
objectives.
Correct : A. mbo
87. Virtual teams can contribute to better coordination among the team members because
Correct : A. technology brings them together on a forum.
88. When the firm changes the way it operates, the process is known as
Correct : C. restructuring
89. Extents of individual freedom and discretion employees have in performing their jobs is
Known as_______________
Correct : D. autonomy
90. Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution
is referred to_____________
Correct : A. homicide
91. _____________ communication is honest, accurate interpersonal communication that
focuses on building and enhancing relationships.
Correct : A. supportive
92. Chronic stress is the stress that wears at people day after day. Which of these is an example
of chronic stress.
Correct : D. all of the given options
93. _______________________ is the description of the emotions, attitude, satisfaction, and
overall outlook of employees during their time in a workplace environment
Correct : D. employee morale
94. A process for managing employee performance and for aligning all employees with key objectives, by assigning financial and nonfinancial goals, monitoring and assessing
performance, and quickly taking corrective action.
Correct : C. hr scorecard
95. An information technology tool that presents the manager with desktop graphs and charts, so he or she gets a picture of where the company has been and where it's going, in terms of
each activity in the strategy map.
Correct : B. digital dashboard
96. _________________ entails developing skills to discover new products and processes and
designing adaptable structures and cultures
Correct : A. innovation
97. Striking gear or devices for cutting off power is a provision relating to
Correct : C. safety of workers .
98. Self acting machine provision comfort of
Correct : C. safety of workers .
99. First aid appliance in a provision relates to labour under the provision of
Correct : B. wealth of workers .
100. The minimum numbers and workers required for the provision of canteen facilities under
the factories act 1948