1. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
Correct : A. Resume
2. A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.
Correct : B. Curriculum vitae
3. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
Correct : A. Report
4. Business Letters that please the receiver are called
Correct : B. Praising letter
5. The business letter that neither please nor displease the receiver, but are
received with interest are known as
Correct : C. Routine letter
6. The word “memo” is a short form for :
Correct : C. Memorandum
7. Memo is derived from a Latin word which means :
Correct : A. A thing which must be remembered
8. One characteristic of a memo is :
Correct : A. Formal
9. All the following are principles of business letter writing, except:
Correct : D. Concurrency
10. Which of the following is not a compulsory part of a business letter?
Correct : B. Close
11. The quality of a report is determined mainly by:
Correct : D. The accuracy of the data
12. A resume summarizes the following:
Correct : C. Education and experience
13. Which of the following is characteristic of a chronological resume?
Correct : D. Both a & b
14. The main purpose of a group discussion is to measure:
Correct : C. Group communication skills
15. The primary role of a moderator is to:
Correct : A. Facilitate the smooth functioning of the GD
16. Arriving ahead of time for a meeting is an example of :
Correct : C. Non-verbal communication
17. The message sent is not always the same as the meaning attached to the
message. This is because of the:
Correct : D. Inaccurate decoding
18. Wrong decoding means:
Correct : C. Interpreted meaning is different from intended message
19. Consideration in a business letter means:
Correct : C. Stressing the “you” attitude
20. The resume should be written before the job application letter because:
Correct : C. The resume is more important than the letter
21. A GD is highly structured because:
Correct : D. The topic, time and number of participants are all decided in advance
22. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
Correct : D. Sender, Message, Channel, Receiver, Feedback
23. Which of the following is/are barriers of listening?
Correct : D. All of these.
24. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
Correct : A. Deep
25. Four essential elements of good listening process are:
Correct : B. Attention, Hear, Understand, Remember
26. An important function of -------- listening is to build a rapport with another
person
Correct : C. Relationship listening
27. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
Correct : C. Self concept
28. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
Correct : D. Self Efficacy
29. Which of the following is not a component of attitude?
Correct : C. Openness
30. Communication meant for changing the attitude of others is known as-----------
- communication.
Correct : C. Persuasive
31. Chronemics is also known as------- language.
Correct : B. Time
32. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
Correct : C. Perception
33. Transactional analysis (TA) was developed by:
Correct : D. Eric Berne
34. ------------ Means how our voice stress, pause, sigh etc.communicates.
Correct : A. Paralanguage
35. ------------ tells how our body communicates.
Correct : B. Kinesics
36. --------- is talking to oneself in one’s own mind such as soliloquies, asides in
dramatic work etc.
Correct : C. Intrapersonal communication
37. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
Correct : B. Interpersonal communication
38. Class room teaching and directors meeting are the examples of :
Correct : C. Group communication
39. Communication through news papers and television are known as:
Correct : C. Mass communication
40. In ----------speakers’ choice of words unintentionally communicates something
more than what the actual words state.
Correct : B. Meta communication
41. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
Correct : B. Chain communication
42. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
Correct : A. Wheel communication
43. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
Correct : C. Circular communication
44. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
Correct : D. Inverted “V”
45. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
Correct : C. Business letter
46. Which of the following is not a type of business letter?
Correct : D. Reference letter.
47. Which of the following is/are business letters?
Correct : D. All of these.
48. Comparing to resume,------------ is more academic oriented.
Correct : C. Curriculum Vitae
49. ----------is a kind of written announcement that is distributed to a large number of people to convey any commercial or non-commercial message at minimum time, costs and efforts.
Correct : C. Circular
50. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
Correct : A. Full block
51. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
Correct : A. Report
52. Which of the following is /are element of body of a business report?
Correct : C. Recommendation
53. Which of the following is not an element of front matters of business report?
Correct : A. Introduction
54. Which of the following is not an element of back matters of business report?
Correct : D. Conclusion
55. . Which of the following is not a basic part of report?
Correct : D. Glossary
56. . Which of the following is a basic part of report?
Correct : B. Recommendation
57. ------------ indicates the hierarchy of topics and their sequences.
Correct : D. Table of contents
58. A------------ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
Correct : D. Glossary
59. Which is NOT one of the three purposes for giving oral presentations?
Correct : B. To debate
60. Denotations and Connotations are ------------ barriers in communication process.