1. A technique to bring changes in the entire organization, rather man focusing attention on
individuals to bring changes easily.
Correct : A. organizational development
2. Which of the following is/are OD intervention techniques
Correct : D. all the above
3. Which of the following is NOT an important issue relating to goal-setting theory?
Correct : B. equity among workers
4. Behaviour, power, and conflict are central areas of study for _____________.
Correct : A. sociologist
5. When a bank robber points a gun at a bank employee, his base of power is:
Correct : A. coercive
6. The managers of a multinational company are located in France, India, Brazil, and the United
States. Which decision-making technique seems most reasonable for this organization?
Correct : D. an electronic meeting
7. What do we call it when we judge someone on the basis of our perception?
Correct : A. stereotyping
8. Sobha is an honest and straightforward person. She believes her employees are all similarly
honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sobha most likely using?
Correct : D. projection
9. Sathish has a low absenteeism rate. He takes responsibility for his health and has good health
habits. He is likely to have a(an):
Correct : A. internal locus of control
10. Raju believes that men perform better in oral presentations than women. What shortcut has been
used in this case?
Correct : D. stereotyping
11. Mr. Manoj, Manager ABC Company found that skills of workers and machinery used by them as
compared to the competitors in the market are obsolete within a year, which type of challenge ABC Company is facing?
Correct : C. rapid pace of change
12. According to Robert Katz, when managers have the mental ability to analyze and diagnose
complex situations, they possess _____________ skills.
Correct : D. conceptual
13. What sort of goals does Management By Objectives (MBO) emphasize?
Correct : A. tangible, verifiable and measurable
14. Today’s managers understand that the success of any effort at improving quality and productivity
must include _____.
Correct : C. employee's participation
15. Which of the following would be least likely to pose a barrier to cross-cultural communications?
Correct : C. political correctness
16. Which of the following theory is proposed by Clayton Alderfer?
Correct : C. erg theory
17. Concept of MBO was introduced by:
Correct : A. peter. f.drucker
18. Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours?
Correct : C. punishment
19. While managing political behaviours in organization, the manager requires discouraging:
Correct : C. self interest
20. People with which type of personality trait commonly make poor decisions because they make
them too fast?
Correct : A. type as
21. Which of the following is an environmental force that shapes personality?
Correct : C. experience
22. Factors other than satisfaction that impact one’s decision to leave a current job include all of the
following EXCEPT:
Correct : D. expectations about alternative job opportunities
23. Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen’s approach to
this problem is termed as:
Correct : C. loyalty
24. Which of the following leadership behaviours are identified by the path-goal theory?
Correct : C. participative, achievement-oriented, directive, and supportive
25. Which of the following is not a trait dimension in Big 5 personality trait?
Correct : C. ego
26. In which stage of the conflict process does conflict become visible?
Correct : C. behaviour
27. Which dimension of Big 5 personality traits represents artistically sensitive, refined etc.
Correct : A. culture
28. ____________ refers to the network of personal and social relations that is developed
spontaneously between people associated with each other.
Correct : B. informal organization
29. The cognitive process through which an individual selects, organizes but misinterprets
environmental stimuli is known as_________
Correct : D. mis-perception
30. The more consistent behaviour, the more the observer is inclined to ___.
Correct : B. attribute it to internal causes
31. Which of the following is one of the relationships proposed in expectancy theory?
Correct : C. rewards-personal goals relationship
32. In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order needs”?
Correct : B. physiological and social need
33. Maslow grouped the five needs into two categories
Correct : A. higher-order needs and lower-order needs.
34. If everyone who is faced with a similar situation responds in the same way, attribution theory
states that the behaviour shows _____.
Correct : A. consensus
35. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he
assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of _____.
Correct : C. fundamental attribution error
36. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and
graduated from the same University. It is an example of:
Correct : C. similar-to-me effect
37. All the following are dimensions of Intellectual ability EXCEPT:
Correct : A. inductive reasoning
38. What sort of actions is most likely to be attributed to external causes?
Correct : D. actions that have low distinctiveness, low consistency and high consensus
39. A threatened strike action by a labour union to force the management to accept their demands is an
example of which of the following power?
Correct : D. coercive power
40. Which of the following departmentalization can be considered necessary in an organization where the
company’s products fall into several categories with very different production methods for each category?
Correct : C. process
41. Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and his supervisors. He also likes the fact that the company policy fits well with what he personally
believes, and that he has received considerable recognition for his achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job?
Correct : D. recognition for his achievements
42. Over the past two decades, business schools have added required courses on people skills to many
of their curricula. Why have they done this?
Correct : C. managers need to understand human behavior if they are to be effective.
43. Which of the following is most likely to be a belief held by a successful manager?
Correct : C. technical skills are necessary, but insufficient alone for success.
44. What term is used for the extent to which an individual displays different behaviours in different situations?
Correct : D. distinctiveness
45. What does consensus refer to in attribution theory?
Correct : B. different people respond the same way in the same situation.
46. If everyone who is faced with a similar situation responds in the same way, attribution theory
states that the behaviour shows.
Correct : A. consensus
47. Which of the following is not one of the four primary management functions?
Correct : C. staffing
48. Determining how tasks are to be grouped is part of which management function?
Correct : D. organizing
49. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the
following is one of the broad categories into which these roles could be grouped?
Correct : C. decisional
50. As a manager, one of James’s duties is to present awards to outstanding employees within his
department. Which Mintzberg managerial role is James acting in when he does this?
Correct : D. figurehead role
51. According to Mintzberg, one of management’s interpersonal roles is .
Correct : B. leader
52. Robert Katz identified three essential skills that managers need to have in order to reach their
goals. What are these skills?
Correct : B. technical, human, and conceptual
53. A manager is valued by her colleagues for her ability to perform effective break-even analysis on
upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories?
Correct : A. technical
54. According to Katz, technical skills encompass the ability to.
Correct : C. apply specialized knowledge or expertise
55. Which one of the following would not be considered a human skill in Katz’s structure?
Correct : A. decision making.
56. According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess skills.
Correct : D. conceptual
57. According to Fred Luthans and his associates, which of the following is considered a part of
traditional management?
Correct : B. decision making
58. Which of Luthans’ managerial activities involves socializing, politicking, and interacting with
outsiders?
Correct : D. networking
59. While the Functions, Roles, Skills, and Activities approaches to management all differ, they all
recognize that effective and successful managers must develop which of the following?
Correct : A. people skills
60. An OB study would be least likely to be used to focus on which of the following problems?
Correct : C. a decrease in sales due to growing foreign competition
61. If a person responds the same way over time, attribution theory states that the behaviour shows.
Correct : C. consistency
62. Mr.Balu is late for work each day by about ten minutes. How would attribution theory describe
this behaviour?
Correct : D. it shows consistency
63. Which of the following is a reason that the study of organizational behaviour is useful?
Correct : B. human behavior is not random.
64. Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis?
Correct : B. the level of the individual
65. Which behavioural science discipline is most focused on understanding individual behaviour?
Correct : C. psychology
66. The science that seeks to measure, explain, and sometimes change the behaviour of humans and
other animals is known as .
Correct : B. psychology
67. blends concepts from psychology and sociology.
Correct : D. social psychology
68. The science that focuses on the influence people have on one another is.
Correct : B. anthropology
69. Which of the following fields has most helped us understand differences in fundamental values,
attitudes, and behaviour among people in different countries?
Correct : A. anthropology
70. The subject of organizational culture has been most influenced by which behavioural science
discipline?
Correct : A. anthropology
71. Which of the following OB topics is not central to managing employees’ fears about terrorism?
Correct : D. work design
72. According to management guru Tom Peters, almost all quality improvement comes from of
design, manufacturing, layout, processes, and procedures.
Correct : D. simplification
73. Today’s managers understand that the success of any effort at improving quality and productivity
must include.
Correct : D. employees
74. Most valuable asset in an organization is
Correct : C. human being
75. What term is used to describe voluntary and involuntary permanent withdrawal from an
organization?
Correct : B. turnover
76. ______ is discretionary behaviour that is not part of an employee’s formal job requirement, but
that promotes the effective functioning of the organization.
Correct : C. organizational citizenship
77. Individual-level independent variables include all of the following except.
Correct : A. leadership
78. Which of the following statements is true about the term “ability”, as it is used in the field of
organizational behaviour?
Correct : B. it is a current assessment of what an individual can do.
79. Which of the following is not a biographical characteristic?
Correct : A. political affiliation
80. Experiments performed by Ivan Pavlov led to what theory?
Correct : A. classical conditioning
81. What role did the meat play in Pavlov’s experiment with dogs?
Correct : D. an unconditioned stimulus
82. In Pavlov’s experiment, the bell was a/an .
Correct : C. conditioned stimulus
83. Which of the following is not true of classical conditioning?
Correct : D. a neutral stimulus takes on the properties of a conditioned stimulus.
84. Operant conditioning argues that .
Correct : C. behavior is a function of its consequences
85. Which of the following researchers thought that reinforcement was the central factor involved in
behavioural change?
Correct : C. skinner
86. According to operant conditioning, when behaviour is not reinforced, what happens to the
probability of that behaviour occurring again?
Correct : B. it declines.
87. What do we call the view that we can learn both through observation and direct experience?
Correct : C. social learning theory
88. Four processes have been found to determine the influence that a model will have on an
individual. Which of the following is not one of those processes?
Correct : D. consequential processes
89. Which of the following processes deals with how well an individual remembers a model’s action
after it is no longer readily available?
Correct : B. retention
90. What do we call the practice of reinforcing closer and closer approximations of a desired
behaviour?
Correct : B. shaping
91. Suspending an employee for dishonest behaviour is an example of which method of shaping
behaviour?
Correct : C. punishment
92. The application of reinforcement concepts to individuals in the work setting is referred to as
Correct : D. ob mod
93. Who said “Give me a child at birth and I can make him into anything you want”?
Correct : A. b.f. skinner
94. Syam is always late coming to work and the manager cut his increment. This is an example of.
Correct : C. punishment
95. What is the process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment?
Correct : D. perception
96. Two people see the same thing at the same time yet interpret it differently. Where do the factors
that operate to shape their dissimilar perceptions reside?
Correct : A. the perceivers
97. What is the most relevant application of perception concepts to OB?
Correct : A. the perceptions people form about each other
98. What is the name of the theory that deals with how we explain behaviour differently depending
on the meaning we assign to the actor?
Correct : D. attribution theory
99. In attribution theory, what is distinctiveness?
Correct : B. whether an individual displays different behaviors in different situations