1. In dual concern model the style which represents a low level of concern for both self and
other known as__________.
Correct : A. Avoiding
2. When one disputant is forced to litigation then __________style is not possible.
Sol:
Correct : B. Integration
3. An accurate estimate of BATNA:
Sol:
Correct : D. Prevents team to accept a deal better than the BATNA without hesitation;
4. Impressions formed about people that are based upon fitting the person into various
categories are a type of impression called:
Correct : C. Category-based processing
5. The mental processes which are used unconsciously to reinforce stereotypes include all of
the following except:
Sol:
Correct : D. All of the above are correct
6. When we try to associate with the information previously assumed even if we get
information about a certain phenomenon, we tend to___________ in process of stereotype.
Correct : A. Ignore
7. Extending a pre assumed perception and confirming it with small piece of information is
which type of mental process of stereotyping?
Correct : B. Stereotype over interpretation
8. _____________ processing is more accurate, but ________ processing is faster
and easier.
Sol:
Correct : A. Systematic, category-based
9. The mediator’s primary function is to promote effective negotiation in:
Sol:
Correct : A. Facilitative mediation
10. mediation:
Sol:
Correct : A. AThere may not be a settlement since the disputants may not come to agreement
11. An advantage of “evaluative” mediation is that it:
Correct : A. Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
12. ) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goal
of which type of mediation?
Correct : D. Pure mediation
13. Which of the following types of mediation has narrow and evaluative focus?
Sol:
Correct : B. Bargaining-based mediation
14. )In which sort of mediation are due process problems the most likely to occur?
Sol:
Correct : A. Triage mediation
15. According to Tuchman (1965), which of the following is NOT a stage of the life cycle of a
group?
Correct : C. reforming
16. The phenomenon whereby an individual in a group will tend to end up agreeing with a
strong majority opinion in spite of their own judgement is known as
Correct : A. Normative influence
17. The idea that the degree to which you will be influenced by the opinion of another group
member will depend on how much you identify with that person is known as
Correct : B. referent informational influence
18. Which of the following is NOT suggested as an explanation for poor group motivation?
Correct : B. lack of clear performance standards
19. The tendency whereby a group reaches a decision by trying to minimize conflict,
neglecting to critically test and evaluate ideas, is termed
Correct : C. groupthink
20. The process whereby the presence of others is suggested to lead to individuals losing their
sense of personal identity is termed
Correct : A. DE individuation
21. The tendency whereby groups make decisions that are more extreme than the individuals’
opinions within the group is termed
Correct : A. group polarization
22. Steiner (1972) called losses in group productivity due to poor coordination
Correct : C. process losses
23. Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely to
be present in a group with ‘good group spirit’?
Correct : B. the presence of distinct subgroups
24. The so-called ‘Hawthorne effect’ refers to which group-related phenomenon?
Correct : C. people always perform better when they’re being watched
25. Which of the following terms is used to refer to the potential negative effects of group
identification that stem from processes like stigma and rejection?
Correct : A. the Social Curse
26. The term ‘groupthink’ was coined by
Correct : A. Janis (1972)
27. Groupthink refers to the process by which, when making decisions, the group places
more importance on
Correct : A. Reaching a cohesive agreement
28. Diner’s (1980) explanation of deindividuation posited that deindividuation is the result
of
Correct : A. decreased self-awareness
29. Group polarization refers to the tendency whereby
Correct : A. groups make decisions that are more extreme than the individuals’ opinions
30. Which of the following is NOT a type of theory seeking to explain group polarization?
Correct : D. social conformity processes
31. Identification with social groups has been shown to lead to various psychological
outcomes. Which of the following is NOT one of them?
Correct : D. narcissism
32. ) According to Farfel and Turner (1979), which of the following is a primary reason for
choosing to identify with a group?
Correct : D. to maintain a positive sense of self
33. ) The Social Cure (Jetten et al. 2009 & 2012) refers to
Correct : B. improvements in health and well-being as a result of identification with a group
34. According to Moscovici (1980), the best way for a minority to exert influence on the
majority’s opinion is to
Correct : A. Maintain a consistent position over time
35. Describe the level of communication between team members:
Correct : C. Everybody accurately states their view and others listen and understand what is being saidwe talk together
36. What pair are methods of making team decisions?
Correct : A. Lack of Response & Unanimity
37. Which of the following is not a stage of team development?
Correct : B. Deciding
38. Which of the following is NOT a symptom of Groupthink?
Correct : A. Illusions of vulnerability
39. Members of a(n) ______ team have been cross-trained so each person is able to perform
the duties of all the other team members.
Correct : C. multifunctional
40. A group technique used to develop many ideas in a relatively short time.
Correct : A. brainstorming
41. The problem-solving method in which all members of a group fully accept and support a
decision.
Correct : D. consensus
42. In circumstances of incremental change, strategic change is likely to be more
successful if:
Correct : C. It is internalized and owned by those who will implement it
43. 'Logical instrumentalism' can be described as:
Correct : B. Emergent
44. Organizations that are good at developing relevant capabilities to respond to a
Sol:
Changing context are known as
Correct : C. Learning organizations
45. Which of the following contexts would most suit a transformational leader?
Correct : A. An organization that is in trouble
46. Theorists have identified two main styles of leadership. These are
Sol:
Transformational leadership and
Correct : B. Transactional leadership
47. Which of the following theories operate on a multiple entity?
Correct : C. Dialectical and evolutionary theories
48. An approach, in which an external consultant recommends a solution to organizational
problems according to technical view point, is known as:
Correct : A. Expert system approach
49. Organization structure primarily refers to ________
Correct : A. how activities are coordinated & controlled
50. Strategic planning as a broad concept consists of ______
Correct : B. strategy formulation and strategy implementation
51. A major problem with a task force type of management is ______
Correct : B. its status is too inflexible
52. ).Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type
of power?
Correct : C. Expert
53. )..Functional managers are responsible _____
Correct : A. for a single area of activity
54. ____________ embodies a team concept, is based on the principle of mutual
contribution by employer and employees
Correct : D. Collegial Model
55. Teamwork is the willingness people have to work with others toward common goals.
Correct : A. True
56. Staff must have both qualities: positive motivation and teamwork to work effectively.
Correct : A. True
57. A functional team might include representatives from a company’s design, marketing,
and financial departments.
Correct : B. false
58. Successful problem solvers immediately look for solutions at the first sign of a problem.
Correct : B. false
59. People who like to control others are the most effective team leaders
Correct : B. false
60. The problem-solving method in which all members of a group fully accept and support a
decision.
Correct : D. consensus
61. The quality of the ideas is the major concern during brainstorming.
Correct : B. false
62. Why is it important to know when to intervene in a conflict?
Correct : D. All the above.
63. The ______________is the part of the personality that opposes the desires of the id by enforcing moral restrictions
Correct : A. superego
64. Classical conditioning is also referred to as _____________conditioning
Correct : C. pavlovian
65. __________ is a schedule of reinforcement in which a variable amount of time must pass before a response is reinforced
Correct : D. variable interval
66. ___________ is a schedule of reinforcement in which a fixed period of tie must elapse before a reinforcement is administered
Correct : C. fixed interval
67. Emotions are usually accompanied by distinct ____________expression
Correct : C. facial
68. The process of communication begins when the ____________has a thought or an idea that he wishes to convey to another person
Correct : B. sender
69. _________communication takes place through proper channels in the organization
Correct : A. formal
70. An _____________ is a third party to a negotiation who has the authority to dictate an agreement
Correct : A. arbitrator
71. The ___________ child of the child ego state acts in ways that are learned from the environment
Correct : B. adapted
72. In ________________departmentalization a department is formed on the basis of area, territory or region
Correct : A. geographic
73. “------------ are social inventions for accomplishing goals through group efforts”
Correct : B. organization
74. Which of the following is/are the key features of organization
Correct : D. all of these
75. A study of human behavior in organizational settings is
Correct : C. organizational behavior
76. Scientific Management approach is developed by
Correct : C. f.w. taylor
77. Who proposed “ bureaucratic structure” is suitable for all organization
Correct : D. max weber
78. “Hawthrone experiment” which was a real beginning of applied research in OB was conducted by
Correct : A. elton mayo
79. Process or administrative theory of organization is being given by
Correct : B. henry fayol
80. Whose concept states that interpersonal and human relations may lead to productivity
Correct : A. elton mayo
81. Today’s organization are
Correct : A. open system
82. Which organization theory can be understood by IF and THEN relationship
Correct : B. contingency approach
83. Organization Behavior is
Correct : D. all of these
84. Organization Behavior is not a /an
Correct : D. pessimistic approach
85. “Cognitive theory” of learning was given by
Correct : D. piajet
86. Extension of behavior modification into organization is called
Correct : C. ob mod
87. --------------is a relatively permanent change in behavior that occurs as a result of experience
Correct : B. learning
88. which of the following is / are included as structure of human mind
Correct : D. all the above
89. ----------- is largely childish, irrational, never satisfied, demanding and destructive of others
Correct : D. id
90. ------------represent noblest thoughts, ideals etc.
Correct : B. super ego
91. ----------- is reality and practical oriented part of thinking
Correct : A. ego
92. Thematic Apperception Test (TAT) is designed to understand
Correct : B. personality of individual
93. ---------------- is “the reactions of individuals to new or threatening factors in their work
environments”
Correct : B. stress
94. Which of the following is/are not job related source of stress
Correct : D. career concerns
95. Which of the following is/are not organizational factors causing stress
Correct : C. role conflict
96. Which of the following is / are method of managing stress
Correct : D. all the above
97. Which of the following is / are not a method of managing stress
Correct : D. rorschach test
98. -------------- refers to the negotiation or an agreement between two groups
Correct : A. contracting
99. Which of the following methods is/are used to solve intergroup conflicts indirectly
Correct : A. avoidance
100. Which of the following is / are not direct method to solve intergroup conflicts