1. The word “quality” suggests ……in every aspect of the organization
Correct : C. excellence
2. Which is not a pillar of TQM
Correct : D. action
3. Which is/are the benefits of TQM
Correct : D. all the above
4. ….is an approach to creating continuous improvement based on the idea that small, ongoing positive
changes
Correct : C. kaizen
5. ..…….is an approach to managing an organization that supports the concept of continuous
improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
Correct : D. lean management
6. The term ‘value’ is derived from the French word ……………
Correct : A. valoir
7. ……represent an individual’s highest priorities and deeply held driving forces.
Correct : A. values
8. A set of charecteristics that sets one group of people apart from another is
called as …………
Correct : A. culture
9. ….. Lean management focuses on
Correct : D. all of the above
10. IEM stands for ……………
Correct : C. indian ethos in management
11. Holism means ………….
Correct : A. oneness
12. Indian model of management is…………..
Correct : A. value driven holistioc
13. Fundamental theories of Indian Model include…………….
Correct : D. all of these
14. ……refers to certain norms governing the conduct ofworkers involved in a work
situation
Correct : B. work ethos
15. …..seeks to determine normsand values
Correct : B. normative science
16. ……is primarily concerned with the relationship of businessgoals and techniques to
specifically human ends
Correct : A. business ethics
17. ……are the principles, which govern and guide business peopleto perform business
functions
Correct : A. business ethics
18. ….is the guiding principle for decision making in an economics based view of
management
Correct : A. profit maximization
19. …………….is a process that allows people to make decisions based on their
deeper values which will be economically, socially and environmentally sound.
Correct : A. holistic approach
20. A ……………..is a written document, inspirational in contents and specify
clearly what is acceptable or unacceptable behavior at workplace and beyond, when the employees represent their organizations outside.
Correct : A. code of conduct
21. ………specifies methods for reporting violations, disciplinary actionfor violations
and the structure of the due process to be followed
Correct : B. code of ethics
22. ……is a set of values, beliefs, goals, norms and ways of solvingproblems by the
members of the organization.
Correct : A. corporate culture
23. Which among the following are advantages of managing business ethics in the
workplace?
Correct : D. all of these
24. A ……………..is a buzz word to employees to observe ethical norms and
forms the basis for rules ofconduct.
Correct : A. code of ethics
25. ……….would be charged with implementing and administering an ethical
management programme.
Correct : B. ethics management committee
26. When new employees are to be recruited,………….training should be
arranged for them.
Correct : B. induction
27. ……………….is a new framework for decisions making on all levels that is
based on resource management of the whole
Correct : A. holistic management
28. ……….term includes employees, customers, suppliers and the wider
community