1. The gift of logistics system is the same level of customer service can be
maintained with a…………
Correct : B. lower inventory
2. The term Logistics stems from the Greek word…………
Correct : C. logisticos
3. ………..technical report (1981)defines logistics as the science of planning
and carrying out the movement and maintenance of forces.
Correct : D. us air force
4. In the evolution of logistics ,the objective of maximize the profit by a
corresponding maximization of sales was the objective in ………..stage.
Correct : A. independent business function era (till 1950)
5. To control cost and output was the survival of the firm in the competitive
market due to their price based competitive capacity, this was the objective in…………era of logistic evolution.
Correct : B. limited internally integrated business function era (1960-70)
6. The overall performance of corporate enterprises in terms of increased productivity ,profitability, and market share were the out put in………..stage of
logistic evolution.
Correct : C. fully internally integrated business function era (1980s)
7. The out put of …………era is the maximization of customer value and
harmonious long –run relationship between all supply chain members.
Correct : D. externally integrated business function era (1990s)
8. Strategic logistics planning process starts with the definition of……………
Correct : A. corporate vision
9. After defining corporate vision, the next step in strategic planning process
is……….
Correct : B. logistic strategic analysis
10. The effective implementation of logistic strategy includes in………… stage.
Correct : C. logistic planning
11. The managing change by developing a cohesive environment in the
organization is included in …………….stage of strategic planning process.
Correct : D. managing change
12. Proper definition and communication of logistics…………objective are prerequisites for the development,implementation,administration,and control
of logistic system design.
Correct : B. operational
13. ……….requires cradle –to –cradle logistics
Correct : C. life cycle support
14. ……….is a standard of performance.
Correct : D. benchmarking
15. ………is a route in which a truck either delivers product from a single
supplier to multiple retailers or goes from multiple suppliers to single retailer.
Correct : B. milk runs
16. ………..is the movement of material from receiving docks directly to the
shipping docks.
Correct : A. cross docking
17. From the following which one is not included in distribution strategies
Correct : C. autonomation
18. In ………….approch the supplier and not the retailer, is responsible
formanaging and replenishing inventory.
Correct : C. vmi
19. The father of JIT
Correct : B. taiichi ohno
20. ………..means to build in a mechanism a means to prevent mass
production of defective work in machine or product line.
Correct : B. autonomation
21. ………is a information system to harmoniously control the production
quantities in every process .It is a tool to achieve just –in – time production.
Correct : A. kenban system
22. ………..is a company wide strategy to cut lead times in all phases of
manufacturing and office operation.
Correct : B. qrm
23. ………..is a small group of employees in the same work area or doing
similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
Correct : D. quality circles
24. In order to build quality in the culture, a……………..is established to
provide overall direction.It is the driver for the TQM engine.
Correct : A. quality council
25. Public responsibility is a…………..in TQM.
Correct : D. principle
26. The five pillars of TQMinclude- product,process,system,people,and…………...
Correct : C. leadership
27. Quality planning does not include
Correct : C. determine levels of management
28. Broadly quality does not include
Correct : D. price
29. From the following which one is not included in quality cost.
Correct : D. implicit cost
30. "Quality is defined by the customer" is
Correct : B. a user-based definition of quality
31. According to the manufacturing-based definition of quality,
Correct : D. quality is the degree to which a specific product conforms to standards
32. Inspection, scrap, and repair are examples of
Correct : A. internal costs
33. ISO 9000 seeks standardization in terms of
Correct : D. procedures to manage quality
34. Which of the following is true about ISO 14000 certification?
Correct : D. it deals with environmental management
35. Total Quality Management emphasizes
Correct : B. a commitment to quality that goes beyond internal company issues to suppliers and customers
36. A successful TQM program incorporates all of the following except
Correct : D. centralized decision making authority
37. Based on his 14 Points, Deming is a strong proponent of
Correct : D. training and knowledge
38. The philosophy of zero defects is
Correct : D. consistent with the commitment to continuous improvement
39. The process of identifying other organizations that are best at some facet
of your operations and then modeling your organization after them is known as
Correct : C. benchmarking
40. Costs of dissatisfaction, repair costs, and warranty costs are elements of
cost in the
Correct : A. taguchi loss function
41. A quality loss function utilizes all of the following costs except
Correct : D. sales costs
42. Pareto charts are used to
Correct : C. organize errors, problems or defects
43. Pareto charts are used to
Correct : B. organize errors, problems or defects
44. Among the tools of TQM, the tool ordinarily used to aid in understanding
the sequence of events through which a product travels is a
Correct : B. flow chart
45. The process improvement technique that sorts the "vital few" from the
"trivial many" is
Correct : B. pareto analysis
46. A fishbone diagram is also known as a
Correct : A. cause-and-effect diagram
47. If a sample of parts is measured and the mean of the measurements is
outside the control limits the process is
Correct : B. out of control and the process should be investigated for assignable variation
48. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use
to organize their findings?
Correct : A. ishikawa diagram
49. When a sample measurement falls inside the control limits, it means that
Correct : D. if there is no other pattern in the samples, the process is in control
50. The goal of inspection is to
Correct : A. detect a bad process immediately
51. "Poka-yoke" is the Japanese term for
Correct : B. foolproof
52. A worker operates a shear press. She notices that the metal sheets she is
cutting have curled edges. Who should get the first "shot" at solving the problem?
Correct : C. the operator herself
53. A recent consumer survey conducted for a car dealership indicates that,
when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
Correct : A. communication, courtesy, and credibility
54. Which of the following has been the main driver to the globalization of
business?
Correct : B. technology
55. Operations management is applicable
Correct : D. to manufacturing and service sectors
56. Walter Shewhart is listed among the important people of operations
management because of his contributions to
Correct : D. statistical quality control
57. Henry Ford is noted for his contributions to
Correct : C. assembly line operations
58. Taylor and Deming would have both agreed that
Correct : C. management must do more to improve the work environment and its processes so that quality can be improved
59. Who among the following is associated with contributions to quality
control in operations management?
Correct : D. w. edwards deming
60. The responsibilities of the operations manager include
Correct : D. planning, organizing, staffing, leading, and controlling
61. Which of the following is not an element of the management process?
Correct : A. pricing
62. An operations manager is not likely to be involved in
Correct : C. the identification of customers' wants and needs
63. All of the following decisions fall within the scope of operations
management except for
Correct : A. financial analysis
64. Which of the following are the primary functions of all organizations?
Correct : D. marketing, operations, and finance/accounting
65. Budgeting, paying the bills, and collection of funds are activities
associated with the
Correct : C. finance/accounting function
66. Which of the following would not be an operations function in a fast-food
restaurant?
Correct : B. advertising and promotion
67. The three major functions of business organizations
Correct : C. overlap
68. The service industry makes up approximately what percentage of all jobs
in the United States?
Correct : D. 74%
69. Typical differences between goods and services do not include
Correct : A. cost per unit
70. Which is not true regarding differences between goods and services?
Correct : D. goods tend to have higher customer interaction than services.
71. Which of the following is not a typical attribute of goods?
Correct : C. aspects of quality difficult to measure
72. Which of the following services is not unique, i.e., customized to a
particular individual's needs?
Correct : B. elementary education
73. Which of the following is not a typical service attribute?
Correct : B. easy to store
74. Gibson Valves produces cast bronze valves on an assembly line. If 1600
valves are produced in an 8-hour shift, the productivity of the line is
Correct : D. 200 valves/hr
75. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by
10%, it would then be
Correct : C. 220 valves/hr
76. The Dulac Box plant produces 500 cypress packing boxes in two 10-hour
shifts. What is the productivity of the plant?
Correct : A. 25 boxes/hr
77. The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by
30%. Productivity is now approximately
Correct : B. 40.6 boxes/hr
78. The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand,they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened
to production?
Correct : C. it has increased by 20%
79. Productivity measurement is complicated by
Correct : B. the fact that precise units of measure are often unavailable
80. The total of all outputs produced by the transformation process divided
by the total of the inputs is
Correct : D. multi-factor productivity
81. Which of the following inputs has the greatest potential to increase
productivity?
Correct : C. management
82. Productivity can be improved by
Correct : D. decreasing inputs while holding outputs steady
83. The largest contributor to productivity increases is ________, estimated to
be responsible for _____ of the annual increase.
Correct : A. management; one-half
84. Three commonly used productivity variables are
Correct : B. labor, capital, and management
85. The service sector has lower productivity improvements than the
manufacturing sector because
Correct : C. services usually are labor intensive
86. ………..is a predictable degree of uniformity and dependability,at low cost
and suited to the market.
Correct : B. quality
87. The 5 pillars of TQM includes product,process,system,people and………..
Correct : C. leadership
88. ………….is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you
continuously strive to achieve.