Quiznetik

Business Ethics and Corporate Social Responsibility (BECSR) | Set 1

1. Which of these are key principles of the code of ethics?

A. Objectivity

B. Familiarity

C. Professional behavior

D. A and C

Correct : D. A and C

2. If you face an ethical dilemma, what should your first step be in resolving the issue?

A. Contact the regulators

B. Stay quiet

C. Check your facts

D. None of the above

Correct : C. Check your facts

3. In which of these areas might you face pressures?

A. Working with colleagues from different functional areas within the organization

B. Meeting reporting deadlines

C. Allocating bonuses

D. all of the above

Correct : D. all of the above

4. Which of these are safeguards for upholding high ethical standards?

A. Having written orders to do something

B. Companies’ internal codes, policies and education

C. Corporate governance regulations

D. b and c

Correct : D. b and c

5. How does CIMA support its members and students?

A. Setting standards and disciplinary process

B. Making decisions for them

C. Offering helplines globally

D. a and c

Correct : D. a and c

6. Which principles of ‘adequate procedures’ should be in place to prevent bribery according to the recent UK Bribery Act?

A. Top level commitment

B. Communication

C. Write a document

D. a and b

Correct : D. a and b

7. The most influential theory of corporate responsibility of the past century is:

A. The moral minimum model.

B. The classical model.

C. The social contract theory.

D. The stakeholder theory.

Correct : B. The classical model.

8. The ethical roots of the classical model of corporate social responsibility are found in which statement:

A. The idea that the interests of stakeholders are as important as the interests of a corporation's stockholders.

B. The free market theory which holds that managers are ethically obliged to take as much money as possible for their stockholders because to do otherwise would undermine the very foundations of our free society.

C. The ethical imperative to cause no harm.

D. The ethical imperative to prevent harm.

Correct : B. The free market theory which holds that managers are ethically obliged to take as much money as possible for their stockholders because to do otherwise would undermine the very foundations of our free society.

9. Which of the following reasons might a free market economic theorist use to justify the hostile takeover of a company?

A. The takeover target company's stock is undervalued. That is evidence that the resources are being inefficiently used.

B. The organization seeking to take over the target company will maximize profits for the stockholders and will be serving the public's interests because it is only by satisfying consumer (public) demand that a business can make profits.

C. If the takeover target's managers are using their stockholders' money to serve interests other than those of the stockholders, they are stealing from them.

D. All of the above.

Correct : D. All of the above.

10. Which of the following statements does not represent a market failure, i.e., a situation in which the pursuit of profit will not result in a net increase in consumer satisfaction?

A. The costs of pollution, groundwater contamination and depletion, soil erosion and nuclear waste disposal are borne by parties external to the economic exchange between buyer and seller.

B. Where there is no mechanism for pricing, for setting a value on, public goods, there is no guarantee that the markets result in the optimal satisfaction of the public interest in regards to public goods.

C. Situations in which externalities have been internalized result in an equilibrium in the exchange price between true costs and benefits.

D. The pursuit of individual self-interest results in a worse outcome than would have occurred had the behavior of the parties involved in the economic exchange been coordinated through cooperation or regulation rather than mere competition.

Correct : C. Situations in which externalities have been internalized result in an equilibrium in the exchange price between true costs and benefits.

11. Which statement does not support the claim that an unconditioned ethical directive such as the one the classical model of corporate social responsibility demands of business management is inappropriate for utilitarian theory?

A. Markets can work to prevent harm only by first-hand experience with harms that have to occur before they can be remedied.

B. It is claimed that once market failures are adequately addressed by the government, business just needs to obey the law that addressed them. Business, however, has the ability to inappropriately influence government policy and the law.

C. Business has the ability to influence consumers' desires by helping shape those desires through advertising.

D. A more precise formulation of a utilitarian- based principle would be to maximize profit whenever doing so produces the greatest good for the greatest number, with the proviso that managers must consider the impact a decision will have in many ways other than merely financial.

Correct : D. A more precise formulation of a utilitarian- based principle would be to maximize profit whenever doing so produces the greatest good for the greatest number, with the proviso that managers must consider the impact a decision will have in many ways other than merely financial.

12. According to the private property defense of the classical model of corporate social responsibility, managers who use corporate funds for projects that are not directly devoted to maximizing profits are stealing from their owners. Which statement supports this view?

A. Property rights are restricted when they conflict with the basic rules of society as embodied in law and custom.

B. The connection between ownership and control that exists for personal property does not legally exist for corporate property.

C. Investors buy their stocks with the hope of maximizing return on their investment.

D. Stockholders in publicly traded corporations are better understood as investors rather than owners.

Correct : C. Investors buy their stocks with the hope of maximizing return on their investment.

13. Which statement is true of Bowie's Kantian approach to business ethics?

A. People have a duty both to not cause harm and to prevent harm.

B. Both causing no harm and preventing harm override other ethical considerations.

C. While it is ethically good for managers to prevent harm or do some good, their duty to stockholders overrides these concerns.

D. A narrow interpretation of Bowie's "cause no harm" imperative makes the duties faced by management under the neo-classical model significantly different from the classical model.

Correct : C. While it is ethically good for managers to prevent harm or do some good, their duty to stockholders overrides these concerns.

14. Select the reasons, historically speaking, why the modern corporation was established as a legal entity:

A. Social benefits flow from corporate institutions.

B. Corporations provide an efficient means for raising large amounts of capital needed to produce and distribute socially desired goods and services.

C. Corporations distribute risks widely over large populations, minimizing the risk to any one individual.

D. All of the above.

Correct : D. All of the above.

15. Which statement does not challenge the notion of a hypothetical social contract between society and corporations?

A. If the social contract presupposes an amoral beginning, it seems to offer few guarantees that certain fundamental ethical rights will be protected under the contract.

B. Micro-social contracts can be developed within particular local communities that establish the specific ethical rights and responsibilities within that community as long as they fit within the general limitations of the hypernorms governing any and all social contracts.

C. It is difficult to specify exactly what responsibilities will be drawn from this hypothetical contract.

D. If the theory already begins with certain fundamental rights and responsibilities, then the social contract may be irrelevant to providing an ethical justification for business' responsibilities.

Correct : B. Micro-social contracts can be developed within particular local communities that establish the specific ethical rights and responsibilities within that community as long as they fit within the general limitations of the hypernorms governing any and all social contracts.

16. Which statement represents a challenge to Evan's and Freedman's defense of the stockholder theory against the classical model of corporate social responsibility?

A. The law now recognizes a wide range of managerial obligations to such stakeholders as consumers, employees, competitors, the environment, the disabled.

B. Courts and legislatures have recognized that the rights and interests of various constituencies affected by corporate decisions limit managers' fiduciary responsibility.

C. Stakeholder theory cannot ANSWER the question as to how, exactly, a manager should go about balancing the diverse and competing claims of all parties.

D. There is no guarantee that when managers produce profits they will serve the interests of either stockholders or the public.

Correct : C. Stakeholder theory cannot ANSWER the question as to how, exactly, a manager should go about balancing the diverse and competing claims of all parties.

17. Which statement correctly reflects the free market view of business social responsibility?

A. In addition to making a profit, businesses are just as responsible for seeing to the well-being of their employees and the communities in which they operate

B. No one other than the managers and owners of a business may claim to have any stake in the business decisions managers make.

C. In the process of providing goods and services to customer who need and want them and maximizing profits for its shareowners, a business fulfills its social responsibility

D. A business is responsible for maximizing profits for its shareowners, but, in special circumstances, may have to sacrifice profits in the interest of the community whose citizens depend on it for employment.

Correct : C. In the process of providing goods and services to customer who need and want them and maximizing profits for its shareowners, a business fulfills its social responsibility

18. Which of the following statements is decisive in determining whether or not to study business ethics?

A. Business managers don’t need to study ethics in order to know how to treat employees, shareowners, and customers.

B. Business and ethics simply don’t mix. In the final analysis, self-interest represented by profit overrides the interests of employees, customers, and communities. Opinion and sentiment get in the way of efficient business decision-making.

C. Ethical concerns are as unavoidable in business as are concerns of marketing, accounting, finance, and human resources. Formal study of business ethics helps address these concerns so that decisions of right and wrong may be made deliberately. and conscientiously

D. The

Correct : C. Ethical concerns are as unavoidable in business as are concerns of marketing, accounting, finance, and human resources. Formal study of business ethics helps address these concerns so that decisions of right and wrong may be made deliberately. and conscientiously

19. Which statement correctly describes the relationship between philosophical ethics and ethos?

A. Individuals who obey the conventions, mores, and rules of their cultures are already acting ethically. No further philosophical reflection is required.

B. Philosophical ethics distinguishes what people do value from what they should value.

C. What people do value and should value are, for all practical purposes, the same.

D. Philosophical ethics is too abstract to be useful in everyday life situations. Following the mores and customs of one’s culture is a more dependable way to make moral decisions.

Correct : B. Philosophical ethics distinguishes what people do value from what they should value.

20. Which statement does not reflect the idea of ethical relativism:

A. All opinions are equal; no one can say what is ethically right or wrong.

B. One's culture, society, or personal feelings are the only criteria for deciding what is ethically right or wrong.

C. Determining what is ethically right or wrong is a process of arguing from an appeal to values and principles that justify and legitimize an opinion.

D. Philosophical ethics is simply a process of clarifying values, not a process of justifying them.

Correct : C. Determining what is ethically right or wrong is a process of arguing from an appeal to values and principles that justify and legitimize an opinion.

21. Which of the following intellectual disciplines provides absolute proof of its conclusions?

A. The social, biological, meteorological, and medical sciences.

B. Ethical judgments based on well-reasoned arguments from sound moral principles.

C. The applied sides of engineering, chemistry, and physics.

D. None of the above.

Correct : D. None of the above.

22. Which statement is a correct view of psychological egoism?

A. While our own interests are important, they make sometimes have to give way to the interests of others.

B. Psychological egoism makes claims about how people should act.

C. If psychological egoism is true, we should abandon ethics.

D. Psychological egoism does not claim to provide an accurate descriptive account of human behavior.

Correct : C. If psychological egoism is true, we should abandon ethics.

23. Identify the statement that is consistent with utilitarian ethical theory:

A. Adhering to a set of principles may well forbid an act that would otherwise provide overall net good consequences.

B. No act is ever morally right or wrong in all cases, in every situation. It will all depend on the act's consequences.

C. Some actions like murder, theft, rape, and lying are wrong of their very nature, the kind of acts they are. No amount of net good consequences could ever justify them.

D. The end never justifies the me

Correct : A. Adhering to a set of principles may well forbid an act that would otherwise provide overall net good consequences.

24. Which statements are legitimate challenges to utilitarian ethical theory?

A. The end may justify the means.

B. There is no consensus among utilitarians on how to measure and determine the overall good.

C. It is difficult for the utilitarian to find a balance between individual freedom and the overall goo

D. The more utilitari

Correct : A. The end may justify the means.

25. Which of the following reasons accounts for utilitarianism's dominance among policy makers and administrators?

A. It seems obvious that policy questions should be judged by results and consequences.

B. Policy experts at all levels are focused on results and getting things done.

C. Efficiency is simply another word for maximizing happiness.

D. All of the above.

Correct : D. All of the above.

26. Which of the following statements best describes ethics?

A. Ethics considers how someone chooses among alternative courses of action.

B. Ethics is about values and principles.

C. Ethics is concerned with how a person chooses between right and wrong.

D. Each of the above covers part of the definition.

Correct : D. Each of the above covers part of the definition.

27. Which one of the following is not a feature of moral standard?

A. Prohibit

B. Value

C. Condemn

D. All the above

Correct : D. All the above

28. The main purpose of business ethics is to understand

A. Ethical uncertainties

B. Principles and concepts

C. Application of practices

D. All of the above

Correct : D. All of the above

29. Ethical universalism is defined as

A. there being no universal set of ethical standards

B. giving preference to one's own ethical values

C. a set of universally accepted and valid ethical standards

D. what is right is synonymous with what is legal

Correct : D. what is right is synonymous with what is legal

30. The primary stakeholders are:

A. Customers.

B. Suppliers.

C. Shareholders.

D. Creditors.

Correct : C. Shareholders.

31. The goal of corporate governance and business ethics education is to:

A. Teach students their professional accountability and to uphold their personal Integrity to society.

B. Change the way in which ethics is taught to students.

C. Create more ethics standards by which corporate professionals must operate.

D. Increase the workload for accounting students.

Correct : C. Create more ethics standards by which corporate professionals must operate.

32. An organization’s appropriate tone at the top promoting ethical conduct is an example of:

A. Ethics sensitivity.

B. Ethics incentives.

C. Ethical behavior.

D. Consequentialist

Correct : C. Ethical behavior.

33. An independent director is one who:

A. Did not attend a school supported by the company.

B. Does not have outside relationships with other directors.

C. Does not have any other relationships with the company other than his or her directorship.

D. All of the above.

Correct : C. Does not have any other relationships with the company other than his or her directorship.

34. The corporate governance structure of a company reflects the individual companies’:

A. Cultural and economic system.

B. Legal and business system.

C. Social and regulatory system.

D. All of the above.

Correct : D. All of the above.

35. Business ethics deals primarily with

A. Social responsibility.

B. the pricing of products and services.

C. moral obligation.

D. being unfair to the competition

Correct : C. moral obligation.

36. Ethics are important because

A. suppliers prefer to deal with ethical companies.

B. customers prefer to deal with ethical companies.

C. employees prefer to deal with ethical companies.

D. all of the choices.

Correct : D. all of the choices.

37. Benefits derived from social responsibility include;

A. enhanced organizational efficiency

B. producing better products

C. attracting people who want to work for the firm

D. both A & C

Correct : D. both A & C

38. Unethical behavior is often triggered by

A. pressure from higher management to achieve goals.

B. an organizational atmosphere that condones such behavior.

C. both a & b

D. a system of checks and balances

Correct : C. both a & b

39. Building a sustainable environment includes

A. developing a green supply chain

B. omitting hazardous emissions

C. both a & b

D. writing a code of ethics

Correct : C. both a & b

40. Which of the following statements is true

A. In small quantities, stress is good

B. Too much stress is harmful

C. All stress is bad

D. Only ‘A’ & ‘B’ are right

Correct : D. Only ‘A’ & ‘B’ are right

41. Stress management is about learning

A. How to avoid the pressures of life

B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life

C. Both ‘A’ & ‘B’ are true

D. None of the above

Correct : B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life

42. Which of the following statements is true about stress management

A. Stress management is learning about the connection between mind and body

B. Stress management helps us control our health in a positive sense

C. Stress management teaches us to avoid all kinds of stress

D. Only ‘A’ & ‘B’ are right

Correct : D. Only ‘A’ & ‘B’ are right

43. Which of the following are the basic sources of stress

A. The Environment

B. Social Stressors

C. Physiological

D. All of the above

Correct : D. All of the above

44. Examples of environmental stressors are

A. Weather

B. Traffic

C. Substandard housing

D. all of the above

Correct : D. all of the above

45. Examples of social stressors are

A. Financial problems

B. Divorce

C. Loss of a loved one

D. All of the above

Correct : D. All of the above

46. Examples of physiological stressors are

A. Menopause

B. Giving birth

C. Sleep disturbances

D. ‘A’ , ‘B’, & ‘C’ are true

Correct : D. ‘A’ , ‘B’, & ‘C’ are true

47. The following are the characteristics of Positive Stress

A. It improves performance

B. It feels exciting

C. It motivates

D. All of the above

Correct : D. All of the above

48. The following are the characteristics of Negative Stress

A. It causes anxiety

B. It feels unpleasant

C. It decreases performance

D. All of the above

Correct : D. All of the above

49. Which of the following statements is true

A. Positive stress is short-term

B. Negative stress can be short or long-term

C. Negative stress can lead to mental as well as physical problems

D. Negative stress is perceived within our coping abilities

Correct : D. Negative stress is perceived within our coping abilities

50. The following are the examples of negative stressors

A. Unemployment

B. Legal problems

C. Divorce

D. All of the above

Correct : D. All of the above

51. The following are the examples of positive stressors

A. New job

B. Having a child

C. Buying a home

D. All of the above

Correct : D. All of the above

52. Which of the following statements is true

A. Habitual behavior patterns like over scheduling, procrastination, etc. Can cause negative stress

B. Thoughts like fear, worrying about future etc. can cause negative stress

C. Both ‘A’ & ‘B’ are true

D. None of the above

Correct : C. Both ‘A’ & ‘B’ are true

53. Which of the following are the physical symptoms of anxiety

A. Racing heart

B. Sweaty palms

C. Flushed cheeks

D. All of the above

Correct : D. All of the above

54. What are the behavioral reactions to anxiety

A. Avoiding situation where there are chances of experiencing anxiety

B. Escaping situations when feelings of anxiety begin

C. Both ‘A’ and ‘B’ are true

D. None of the above

Correct : C. Both ‘A’ and ‘B’ are true

55. Anxiety can cause the following moods

A. Irritable

B. Nervous

C. Panicky

D. All of the above

Correct : D. All of the above

56. What thoughts come to the mind when you’re under negative stress

A. You think that you can cope with the situation

B. You think that you cannot cope with the situation

C. You think that everything will get fine eventually

D. You think that you will get hep immediately

Correct : B. You think that you cannot cope with the situation

57. The symptoms of stress can be divided in to the following categories

A. Cognitive

B. Emotional

C. Physical

D. All of the above

Correct : D. All of the above

58. Which of the following statements is true

A. Moodiness is a cognitive symptom of stress

B. Moodiness is an emotional symptom of stress

C. Poor judgement is an emotional symptom of stress

D. Agitation is cognitive symptom of stress

Correct : B. Moodiness is an emotional symptom of stress

59. The following are true about the behavioral symptoms of stress

A. The subject’s starts eating more or less

B. The subject starts sleeping more or less

C. The subject isolates himself/herself from others

D. All of the above

Correct : D. All of the above

60. Aches, shallow breathing and sweating, frequent colds are

A. Physical symptoms of stress

B. Behavioral symptoms of stress

C. Emotional symptoms of stress

D. Cognitive symptoms of stress

Correct : A. Physical symptoms of stress

61. The following are true about the effects of stress

A. Hair loss and baldness

B. Spasmodic pains in the neck and shoulders

C. Hypertension

D. All of the above

Correct : D. All of the above

62. What are the questions you need to ask yourself while you are assessing yourself for stress

A. Where do you feel stress in your body

B. How do you know when you are stress

C. How do you react to stress

D. All of the above

Correct : D. All of the above

63. Who was the first to describe the “fight or flight response”

A. Walter B. Cannon

B. Sigmund Freud

C. Atkinson Potter

D. Mrunal Sengupta

Correct : A. Walter B. Cannon

64. Which of the following are true in relation to Relaxation Response

A. It is a physical state of deep rest

B. Eliciting this reduces your metabolism

C. Eliciting this reduces your blood pressure

D. All of the above

Correct : D. All of the above

65. If you believe in making decisions for the good of most people, you can be described as following which school of thought?

A. Utilitarianism

B. Teleology

C. Deontology

D. Egoism

Correct : A. Utilitarianism

66. Malcolm Baldrige national quality award is for (MBNQA)

A. Total Quality Management

B. International Standard Organization

C. Total Productive Maintenance

D. Total Quality Control

Correct : A. Total Quality Management

67. Total Quality Management (TQM) focuses on

A. Employee

B. Customer

C. Both (a) and (b)

D. None of the above

Correct : C. Both (a) and (b)

68. TQM & ISO both focuses on

A. Customer

B. Employee

C. Supplier

D. All of the above

Correct : A. Customer

69. Karma yoga is

A. concentrate fully and completely on each duty.

B. a preliminary to the use of japam.

C. the way of knowledge.

D. the way of psychological experiment.

Correct : A. concentrate fully and completely on each duty.

70. Jnana yoga

A. the personality of the gods are important.

B. the way of knowledge through scriptures.

C. what Christians mean by "soul."

D. concentrate fully and completely on each duty.

Correct : B. the way of knowledge through scriptures.

71. The total number of Vedas is _______.

A. One

B. Two

C. Three

D. Four

Correct : D. Four

72. Philosophy is originally a _______ word.

A. English

B. Latin

C. Greek

D. Spanish

Correct : C. Greek

73. The portion of Vedas that deals with rituals is known as _________.

A. Mantras

B. Brahmanas

C. Aranyakas

D. Upanishads

Correct : A. Mantras

74. Which one of the following is not recommended as a method for a company to protect itself againstsexual harassment charges?

A. Develop a zero-tolerance policy on harassment and communicate it to employees.

B. Retaliate swiftly against employees who bring forth charges of harassment.

C. Give swift and sure punishment to harassers.

D. Train managers at all levels on sexual harassment issues.

Correct : B. Retaliate swiftly against employees who bring forth charges of harassment.

75. Marvin has his own Website that carries ads for a dozen retailers. At night, Marvin spends hours clicking on these sites so he can collect commissions from the advertisers. Marvin is engaged in thescandal referred to as

A. click fraud.

B. work-at-home scam.

C. cyber squatting

D. backdating Websites

Correct : A. click fraud.

76. The ethical dilemma of choosing between two rights refers to

A. choosing between the lesser of two evils.

B. deciding which of two employee rights is the most important.

C. deciding to offer a bribe or lose out on an important opportunity.

D. choosing between the two types of sexual harassment.

Correct : A. choosing between the lesser of two evils.

77. A whistle blower is an employee who

A. exposes organizational wrongdoing.

B. complains a lot to company management.

C. engages in unethical behavior.

D. refers disputes with other employees.

Correct : A. exposes organizational wrongdoing.

78. Which of the following reasons might a free market economic theorist use to justify the hostile takeover of a company?

A. The takeover target company's stock is undervalued. That is evidence that the resources are being inefficiently used.

B. If current management is not maximizing profits, it is violating the utilitarian imperative to maximize the overall good.

C. The organization seeking to take over the target company will maximize profits for the stockholders and will be serving the public's interests because it is only by satisfying consumer (public) demand that a business can make profits.

D. All of the above.

Correct : D. All of the above.

79. Which statement does not support the claim that an unconditioned ethical directive such as the one the classical model of corporate social responsibility demands of business management is inappropriate for utilitarian theory?

A. Markets can work to prevent harm only by first-hand experience with harms that have to occur before they can be remedied.

C. Business has the ability to influence consumers' desires by helping shape those desires through advertising.

80. Which statement does not challenge the notion of a hypothetical social contract between society and corporations?

A. If the social contract presupposes an amoral beginning, it seems to offer few guarantees that certain fundamental ethical rights will be protected under the contract.

C. It is difficult to specify exactly what responsibilities will be drawn from this hypothetical contract.

D. If the theory already begins with certain fundamental rights and responsibilities, then the social contract may be irrelevant to providing an ethical justification for business' responsibilities.

81. Which statement represents a challenge to Evan's and Freedman's defense of the stockholder theory against the classical model of corporate social responsibility?

A. The law now recognizes a wide range of managerial obligations to such stakeholders as consumers, employees, competitors, the environment, the disabled.

B. Courts and legislatures have recognized that the rights and interests of various constituencies affected by corporate decisions limit managers' fiduciary responsibility.

C. Stakeholder theory cannot ANSWER the question as to how, exactly, a manager should go about balancing the diverse and competing claims of all parties.

D. There is no guarantee that when managers produce profits, they will serve the interests of either stockholders or the public.

Correct : C. Stakeholder theory cannot ANSWER the question as to how, exactly, a manager should go about balancing the diverse and competing claims of all parties.

82. Which of the following statements is decisive in determining whether or not to study business ethics?

A. Business managers don’t need to study ethics in order to know how to treat employees, shareowners, and customers.

D. The

83. Identify the statement that is consistent with utilitarian ethical theory:

A. Adhering to a set of principles may well forbid an act that would otherwise provide overall net good consequences.

B. No act is ever morally right or wrong in all cases, in every situation. It will all depend on the act's consequences.

C. Some actions like murder, theft, rape, and lying are wrong of their very nature, the kind of acts they are. No amount of net good consequences could ever justify them.

D. The end never justifies the means.

Correct : B. No act is ever morally right or wrong in all cases, in every situation. It will all depend on the act's consequences.

84. Which statements are legitimate challenges to utilitarian ethical theory?

A. The end may justify the means.

B. There is no consensus among utilitarians on how to measure and determine the overall good.

C. It is difficult to know how to consider the consequences for all the parties that will be affected by an act.

D. All of the above.

Correct : D. All of the above.

85. How can you describe the thinking and outlook of transformational leaders?

A. Strategic

B. Operational

C. Functional

D. Developmental

Correct : D. Developmental

86. The biggest challenge in planning for change is:

A. Who will be affected by the change?

B. Anticipating its unintended, unexpected outcomes

C. Deciding who should implement the change

D. Communicating why the change is needed

Correct : B. Anticipating its unintended, unexpected outcomes

87. What does situational theory of leadership emphasis

A. Personal Traits

B. Events

C. Environment

D. Political Situation

Correct : B. Events

88. What are the key characteristics of transactional leaders?

A. Guiding, mentoring and motivating

B. Guiding, commanding and motivating

C. Guiding, demonstrating and motivating

D. Guiding, mentoring and demonstrating

Correct : C. Guiding, demonstrating and motivating

89. Strategic planning in service organizations is all about:

A. Where the organization is heading

B. Where the organization should be heading.

C. How the organization needs to change in order to be more effective

D. What the organization intends to accomplish for the community

Correct : C. How the organization needs to change in order to be more effective

90. The organization will never be able to make the necessary changes without

A. Top management commitment

B. Employees

C. Workers

D. None of the mentioned

Correct : A. Top management commitment

91. Locus of control is

A. A feeling

B. Attitude

C. Attribute

D. None of the above

Correct : C. Attribute

92. Personal characteristics to be a successful entrepreneur includes

A. Understanding environment

B. Creating management options

C. Encourage open discussion

D. All of the above

Correct : D. All of the above

93. A set of reasons for engaging in a particular behavior, especially human behavior is known as:

A. Values

B. Vision

C. Entrepreneurship

D. Motivation

Correct : D. Motivation

94. It all depends on the variables of a situation" best describes the

A. Classical approach

B. Human relations approach

C. Systems approach

D. Contingency approach

Correct : D. Contingency approach

95. We wish to be good citizens of every community in which we operate." This is

A. Ethical Code

B. Political and Social Code

C. Legal Rule

D. Legal Act

Correct : A. Ethical Code

96. If you believe in making decisions for the good of most people, you can be described as following which school of thought?

A. Utilitarianism

B. Teleology

C. Deontology

D. Egoism

Correct : A. Utilitarianism

97. Which statement is/are true?

A. Ethics is not synonymous to religious morality or moral theology

B. Ethics is the principle that guide the human behaviour

C. The terms 'ethics' and 'morality' are not synonymous terms

D. All of the above

Correct : D. All of the above

98. Corporate social responsibility that extends beyond legal mandates can help meet societal expectations in the absence of

A. Statutory devices

B. Social tool

C. Cost tool and Techniques

D. Science tool

Correct : A. Statutory devices

99. Which statement is true?

A. Skills are not enduring due to fatigue

B. The final proof of sincerity and seriousness is uncompromising emphasis on integrity of character in a job

C. The mental contents of the good person are called moral and ethical values

D. All of the above

Correct : D. All of the above

100. The process of evaluating a firm's________________ is to determine its effect on a society.

A. operating procedures

B. code of conduct

C. Policies compliance

D. All of the above

Correct : B. code of conduct