2. Communication means ___information, feeling and thoughts, with others.
Correct : B. Exchange of.
3. Grapevine communication is associated with _____communication.
Correct : B. Informal
4. Lateral communication is between
Correct : B. Same cadre of personal.
5. Audio Visual communication combines
Correct : C. Both auditory & visual.
6. Communication problems otherwise known as
Correct : B. Barriers.
7. Posters fall under _______communication.
Correct : B. Visual.
8. Informal communication is otherwise known as ______ communication.
Correct : A. Grapevine.
9. Horizontal communication flows through _______
Correct : D. All the above.
10. Gestural communication is a ______
Correct : A. Non-Verbal Message.
11. Physical Barriers to communication are ______
Correct : A. Time and distance.
12. Communication is derived from a Latin word “Communis” which means
Correct : C. Common
13. Communication starts with:
Correct : B. Sender
14. The number of key elements in the communication process is :
Correct : C. Seven
15. The two broad areas of communication are:
Correct : C. Verbal and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
Correct : C. Meetings, presentations and performance reviews
17. Which of the following combination is /are example/s of written communication?
Correct : B. Reports and email
18. Orders and directives are the example of:
Correct : A. Downward communication
19. Communication between HR manager and salesman is an example of:
Correct : A. Horizontal communication
20. Diagonal communication is also known as:
Correct : A. Cross ward communication
21. Communication between HR manager and Finance manager is an example of:
Correct : D. Horizontal communication
22. Down ward communication and Upward communication are :
Correct : A. Vertical communication
23. Placement of purchase order to supplier of material is ---------- communication.
Correct : D. External communication
24. Receiving a sales order is an example of:
Correct : D. External communication
25. --------- Communication can be inward or outward:
Correct : D. External communication
26. Functional coordination is one important reason for communicating with:
Correct : B. Peers
27. Communication with superiors involves:
Correct : C. Complaints
28. Listening has been identified as one of the “seven habits of highly effective people”
by :
Correct : B. Stephen Covey
29. The most basic type of listening is known as :
Correct : A. Discriminative listening
30. Dialogic listening is also known as:
Correct : D. Active listening
31. Readability is determined mainly by :
Correct : B. Length of words
32. FOGINDEX is used to measure:
Correct : C. Readability of message
33. A message may be understood by an average educated person, if FOGINDEX is:
Correct : B. Less than 15
34. Communication is a ___________
Correct : B. Two way process
35. The main objective of communication is:
Correct : A. Information and persuasion.
36. The downward communication flow from
Correct : D. A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
Correct : B. Informal.
38. Examples of oral communication----------
Correct : C. Telephone.
39. Which one is an effective audio-visual communication.
Correct : D. All the above.
40. Advantage of written communication
Correct : C. Permanent reco
41. Written communication doesn’t includes
Correct : D. None of these.
42. Communication saves time in:
Correct : D. Schedule.
43. . ............... refers to mental disturbances
Correct : C. Distraction
44. Mental turbulence refers to:
Correct : B. Confusion in the mind of receiver
45. The clarity in communication could be achieved by which of the following
techniques?
Correct : D. All the above
46. In empathetic communication, we can:
Correct : B. Respond to the feelings
47. Conciseness of message refers to:
Correct : D. Brevity
48. Errors in language, grammar or visual representation of facts take away:
Correct : B. Correctness
49. __________ is the process of exchanging messages between a seller and a customer.
Correct : B. Business Communication
50. Listening, reading, speaking and writing are all types of :
Correct : A. Communication skills.
51. Communication barriers are;
Correct : C. Obstacles that interfere with the understanding of a message.
52. All of the following are examples of verbal communication EXCEPT:
Correct : B. symbols
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
Correct : D. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
Correct : B. Non-verbal communication
55. ----------- means the position in which you hold your body when standing or sitting.
Correct : B. Postures
56. According to Proxemics (space language), zones are classified into------- categories
Correct : B. 4
57. The keys to write a successful resume are:
Correct : B. “You” attitude, focus on your audience and think about prospective employers need
58. While giving an interview, be --- in your salary expectations.
Correct : A. Modest
59. An informal report is usually in the form of a _____communication.
Correct : A. Person to person
60. List of items to be discussed and decided in a meeting is called as ____
Correct : D. Agenda
61. An Agenda prepared in connection with ____
Correct : A. Meeting.
62. . _____is a communication which contains the decision of the meeting.
Correct : D. Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
Correct : A. Formal.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
Correct : D. Agenda.
65. The minute books are the ____book of the company.
Correct : B. Statutory.
66. ____and testimonials are important because they express the opinion of others the
applicant’s suitability for a position.
Correct : A. References.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
Correct : C. Proxemics
68. A circular is a form of --------
Correct : C. Group communication.
69. Dunning letters are also called -----------
Correct : A. Collection letters.
70. In................. speakers’ choice of words unintentionally communicates something
more than what the actual words state.
Correct : C. Meta communication
71. Type of listening in which we learn to discern the difference in sounds.
Correct : A. Discriminative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
Correct : B. Biased listening
73. .......is also referred to as critical/judgmental listening
Correct : C. Evaluative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
Correct : D. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
Correct : C. Inverted V
76. ............... Involves how we arrange personal space and what we arrange in it
Correct : B. Proxemics
77. . ..................... is the study of body physical movements.
Correct : A. Kinesics
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
Correct : D. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
Correct : A. Gestures
80. Small cards that contain the important points of presentation is known as:
Correct : A. Hand-outs
81. Different components of the presentation that attract the attention of audience are:
Correct : C. Attention grabbers
82. Materials distributed to the audience to supplement the contents of the presentation
is:
Correct : A. Hand-outs
83. Which of the following is / are 7 Cs of presentation?
Correct : D. All the above
84. Which of the following is /are not 7Cs of presentation?
Correct : D. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
Correct : C. Image building
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
Correct : B. Persuasive
87. --------- in communication increases credibility of the sender of message
Correct : C. Concreteness
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is exchanged.
Correct : A. Informative
89. Evaluation Parameters of Group discussion includes:
Correct : D. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain common objectives.
Correct : B. Group discussion
91. A................ focuses on your skills and experience, rather than on your chronological
work history
Correct : A. Functional resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
Correct : D. Chronological resume
93. Curriculum vitae is known as-
Correct : D. All the above
94. -------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.
Correct : A. Manuals
95. . ............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;
Correct : A. Manuals
96. --------------- is also known as Non-directed interview.
Correct : B. Unstructured
97. Formal Interview is also known as.............
Correct : A. Planned interview
98. A ----------- letter should be organized like sales letter
Correct : C. Application letter
99. A ----------- is also known as a ’cover letter’
Correct : C. Application letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.